<p>Dear %%NAME%%,</p>
<p>Your support ticket "%%SUBJECT%%" has been updated to a closed/resolved status.</p>
<p>Ticket tracking ID: %%TRACK_ID%%</p>
<p>You can view the status of your ticket here:
%%TRACK_URL%%</p>
<p>Sincerely,</p>
%%SITE_TITLE%% <br>
%%SITE_URL%%