<p>Hello,</p>
<p>A support ticket assigned to you has been re-opened.</p>
<p>%%NAME%% has just re-opened the ticket "%%SUBJECT%%".</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p>You can manage this ticket here:
%%TRACK_URL%%</p>
<p>Regards,</p>
%%SITE_TITLE%% <br>
%%SITE_URL%%