2014-03-23 16:03:30 -04:00
< ? php
/*******************************************************************************
* Title : Help Desk Software HESK
2014-08-05 20:26:33 -04:00
* Version : 2.5 . 5 from 5 th August 2014
2014-03-23 16:03:30 -04:00
* Author : Klemen Stirn
* Website : http :// www . hesk . com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005 - 2013 Klemen Stirn . All Rights Reserved .
* HESK is a registered trademark of Klemen Stirn .
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT .
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it ' s use .
* Selling the code for this program , in part or full , without prior
* written consent is expressly forbidden .
* Using this code , in part or full , to create derivate work ,
* new scripts or products is expressly forbidden . Obtain permission
* before redistributing this software over the Internet or in
* any other medium . In all cases copyright and header must remain intact .
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union .
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden . To remove HESK copyright notice you must purchase
* a license for this script . For more information on how to obtain
* a license please visit the page below :
* https :// www . hesk . com / buy . php
*******************************************************************************/
define ( 'IN_SCRIPT' , 1 );
define ( 'HESK_PATH' , '../' );
/* Get all the required files and functions */
require ( HESK_PATH . 'hesk_settings.inc.php' );
require ( HESK_PATH . 'inc/common.inc.php' );
require ( HESK_PATH . 'inc/admin_functions.inc.php' );
require ( HESK_PATH . 'inc/reporting_functions.inc.php' );
hesk_load_database_functions ();
hesk_session_start ();
hesk_dbConnect ();
hesk_isLoggedIn ();
// Check permissions for this feature
hesk_checkPermission ( 'can_run_reports' );
// Should reports be full or limited to own tickets?
$can_run_reports_full = hesk_checkPermission ( 'can_run_reports_full' , 0 );
// Set default values
define ( 'CALENDAR' , 1 );
define ( 'MAIN_PAGE' , 1 );
define ( 'LOAD_TABS' , 1 );
$selected = array (
'w' => array ( 0 => '' , 1 => '' ),
'time' => array ( 1 => '' , 2 => '' , 3 => '' , 4 => '' , 5 => '' , 6 => '' , 7 => '' , 8 => '' , 9 => '' , 10 => '' , 11 => '' , 12 => '' ),
'type' => array ( 1 => '' , 2 => '' , 3 => '' , 4 => '' ),
);
$is_all_time = 0 ;
/* Default this month to date */
$date_from = date ( 'Y-m-d' , mktime ( 0 , 0 , 0 , date ( " m " ), 1 , date ( " Y " )));
$date_to = date ( 'Y-m-d' );
$input_datefrom = date ( 'm/d/Y' , strtotime ( 'last month' ));
$input_dateto = date ( 'm/d/Y' );
/* Date */
if ( ! empty ( $_GET [ 'w' ]))
{
$df = preg_replace ( '/[^0-9]/' , '' , hesk_GET ( 'datefrom' ) );
if ( strlen ( $df ) == 8 )
{
$date_from = substr ( $df , 4 , 4 ) . '-' . substr ( $df , 0 , 2 ) . '-' . substr ( $df , 2 , 2 );
$input_datefrom = substr ( $df , 0 , 2 ) . '/' . substr ( $df , 2 , 2 ) . '/' . substr ( $df , 4 , 4 );
}
else
{
$date_from = date ( 'Y-m-d' , strtotime ( 'last month' ) );
}
$dt = preg_replace ( '/[^0-9]/' , '' , hesk_GET ( 'dateto' ) );
if ( strlen ( $dt ) == 8 )
{
$date_to = substr ( $dt , 4 , 4 ) . '-' . substr ( $dt , 0 , 2 ) . '-' . substr ( $dt , 2 , 2 );
$input_dateto = substr ( $dt , 0 , 2 ) . '/' . substr ( $dt , 2 , 2 ) . '/' . substr ( $dt , 4 , 4 );
}
else
{
$date_to = date ( 'Y-m-d' );
}
if ( $date_from > $date_to )
{
$tmp = $date_from ;
$tmp2 = $input_datefrom ;
$date_from = $date_to ;
$input_datefrom = $input_dateto ;
$date_to = $tmp ;
$input_dateto = $tmp2 ;
$note_buffer = $hesklang [ 'datetofrom' ];
}
if ( $date_to > date ( 'Y-m-d' ))
{
$date_to = date ( 'Y-m-d' );
$input_dateto = date ( 'm/d/Y' );
}
$query_string = 'reports.php?w=1&datefrom=' . urlencode ( $input_datefrom ) . '&dateto=' . urlencode ( $input_dateto );
$selected [ 'w' ][ 1 ] = 'checked="checked"' ;
$selected [ 'time' ][ 3 ] = 'selected="selected"' ;
}
else
{
$selected [ 'w' ][ 0 ] = 'checked="checked"' ;
$_GET [ 'time' ] = intval ( hesk_GET ( 'time' , 3 ) );
switch ( $_GET [ 'time' ])
{
case 1 :
/* Today */
$date_from = date ( 'Y-m-d' );
$date_to = $date_from ;
$selected [ 'time' ][ 1 ] = 'selected="selected"' ;
$is_all_time = 1 ;
break ;
case 2 :
/* Yesterday */
$date_from = date ( 'Y-m-d' , mktime ( 0 , 0 , 0 , date ( " m " ), date ( " d " ) - 1 , date ( " Y " )));
$date_to = $date_from ;
$selected [ 'time' ][ 2 ] = 'selected="selected"' ;
$is_all_time = 1 ;
break ;
case 4 :
/* Last month */
$date_from = date ( 'Y-m-d' , mktime ( 0 , 0 , 0 , date ( " m " ) - 1 , 1 , date ( " Y " )));
$date_to = date ( 'Y-m-d' , mktime ( 0 , 0 , 0 , date ( " m " ), 0 , date ( " Y " )));
$selected [ 'time' ][ 4 ] = 'selected="selected"' ;
break ;
case 5 :
/* Last 30 days */
$date_from = date ( 'Y-m-d' , mktime ( 0 , 0 , 0 , date ( " m " ) - 1 , date ( " d " ), date ( " Y " )));
$date_to = date ( 'Y-m-d' );
$selected [ 'time' ][ 5 ] = 'selected="selected"' ;
break ;
case 6 :
/* This week */
list ( $date_from , $date_to ) = dateweek ( 0 );
$date_to = date ( 'Y-m-d' );
$selected [ 'time' ][ 6 ] = 'selected="selected"' ;
break ;
case 7 :
/* Last week */
list ( $date_from , $date_to ) = dateweek ( - 1 );
$selected [ 'time' ][ 7 ] = 'selected="selected"' ;
break ;
case 8 :
/* This business week */
list ( $date_from , $date_to ) = dateweek ( 0 , 1 );
$date_to = date ( 'Y-m-d' );
$selected [ 'time' ][ 8 ] = 'selected="selected"' ;
break ;
case 9 :
/* Last business week */
list ( $date_from , $date_to ) = dateweek ( - 1 , 1 );
$selected [ 'time' ][ 9 ] = 'selected="selected"' ;
break ;
case 10 :
/* This year */
$date_from = date ( 'Y' ) . '-01-01' ;
$date_to = date ( 'Y-m-d' );
$selected [ 'time' ][ 10 ] = 'selected="selected"' ;
break ;
case 11 :
/* Last year */
$date_from = date ( 'Y' ) - 1 . '-01-01' ;
$date_to = date ( 'Y' ) - 1 . '-12-31' ;
$selected [ 'time' ][ 11 ] = 'selected="selected"' ;
break ;
case 12 :
/* All time */
$date_from = hesk_getOldestDate ();
$date_to = date ( 'Y-m-d' );
$selected [ 'time' ][ 12 ] = 'selected="selected"' ;
$is_all_time = 1 ;
break ;
default :
$_GET [ 'time' ] = 3 ;
$selected [ 'time' ][ 3 ] = 'selected="selected"' ;
}
$query_string = 'reports.php?w=0&time=' . $_GET [ 'time' ];
}
unset ( $tmp );
/* Type */
$type = intval ( hesk_GET ( 'type' , 1 ) );
if ( isset ( $selected [ 'type' ][ $type ]))
{
$selected [ 'type' ][ $type ] = 'selected="selected"' ;
}
/* Print header */
require_once ( HESK_PATH . 'inc/headerAdmin.inc.php' );
/* Print main manage users page */
require_once ( HESK_PATH . 'inc/show_admin_nav.inc.php' );
?>
< div class = " enclosingDashboard " style = " padding-top: 20px " >
< div class = " row " >
< div align = " left " class = " col-md-4 " >
< div class = " moreToLeft " >
< ul class = " nav nav-tabs " >
< li class = " active " >< a title = " <?php echo $hesklang['reports_tab'] ; ?> " href = " javascript:void(null); " onclick = " javascript:alert('<?php echo hesk_makeJsString( $hesklang['reports_intro'] ); ?>') " >< ? php echo $hesklang [ 'reports_tab' ]; ?> <i class="fa fa-question-circle settingsquestionmark"></i></a></li>
< ? php
// Show a link to export.php if user has permission to do so
if ( hesk_checkPermission ( 'can_export' , 0 ) )
{
echo '<li><a title="' . $hesklang [ 'export' ] . '" href="export.php">' . $hesklang [ 'export' ] . '</a></li>' ;
}
?>
</ ul >
< div class = " summaryList " >
< div class = " viewTicketSidebar " >
< form action = " reports.php " method = " get " name = " form1 " role = " form " >
< div class = " form-group " >
< label for = " dtrg " class = " control-label " >< ? php echo $hesklang [ 'dtrg' ]; ?> </b>:</label>
< div class = " radio " >
< input type = " radio " name = " w " value = " 0 " id = " w0 " < ? php echo $selected [ 'w' ][ 0 ]; ?> />
< select name = " time " onclick = " document.getElementById('w0').checked = true " onfocus = " document.getElementById('w0').checked = true " style = " margin-top:5px;margin-bottom:5px; " >
< option value = " 1 " < ? php echo $selected [ 'time' ][ 1 ]; ?> ><?php echo $hesklang['r1']; ?> (<?php echo $hesklang['d'.date('w')]; ?>)</option>
< option value = " 2 " < ? php echo $selected [ 'time' ][ 2 ]; ?> ><?php echo $hesklang['r2']; ?> (<?php echo $hesklang['d'.date('w',mktime(0, 0, 0, date('m'), date('d')-1, date('Y')))]; ?>)</option>
< option value = " 3 " < ? php echo $selected [ 'time' ][ 3 ]; ?> ><?php echo $hesklang['r3']; ?> (<?php echo $hesklang['m'.date('n')]; ?>)</option>
< option value = " 4 " < ? php echo $selected [ 'time' ][ 4 ]; ?> ><?php echo $hesklang['r4']; ?> (<?php echo $hesklang['m'.date('n',mktime(0, 0, 0, date('m')-1, date('d'), date('Y')))]; ?>)</option>
< option value = " 5 " < ? php echo $selected [ 'time' ][ 5 ]; ?> ><?php echo $hesklang['r5']; ?></option>
< option value = " 6 " < ? php echo $selected [ 'time' ][ 6 ]; ?> ><?php echo $hesklang['r6']; ?></option>
< option value = " 7 " < ? php echo $selected [ 'time' ][ 7 ]; ?> ><?php echo $hesklang['r7']; ?></option>
< option value = " 8 " < ? php echo $selected [ 'time' ][ 8 ]; ?> ><?php echo $hesklang['r8']; ?></option>
< option value = " 9 " < ? php echo $selected [ 'time' ][ 9 ]; ?> ><?php echo $hesklang['r9']; ?></option>
< option value = " 10 " < ? php echo $selected [ 'time' ][ 10 ]; ?> ><?php echo $hesklang['r10']; ?> (<?php echo date('Y'); ?>)</option>
< option value = " 11 " < ? php echo $selected [ 'time' ][ 11 ]; ?> ><?php echo $hesklang['r11']; ?> (<?php echo date('Y',mktime(0, 0, 0, date('m'), date('d'), date('Y')-1)); ?>)</option>
< option value = " 12 " < ? php echo $selected [ 'time' ][ 12 ]; ?> ><?php echo $hesklang['r12']; ?></option>
</ select >
</ div >
< div class = " radio " >
< input type = " radio " name = " w " value = " 1 " id = " w1 " < ? php echo $selected [ 'w' ][ 1 ]; ?> />
< ? php echo $hesklang [ 'from' ]; ?> <input type="text" name="datefrom" value="<?php echo $input_datefrom; ?>" id="datefrom" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true;this.focus;" />
< ? php echo $hesklang [ 'to' ]; ?> <input type="text" name="dateto" value="<?php echo $input_dateto; ?>" id="dateto" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true; this.focus;" />
</ div >
</ div >
< div class = " form-group " >
< label for = " type " class = " control-label " >< ? php echo $hesklang [ 'crt' ]; ?> </b>:</label>
< select name = " type " class = " form-control " >
< option value = " 1 " < ? php echo $selected [ 'type' ][ 1 ]; ?> ><?php echo $hesklang['t1']; ?></option>
< option value = " 2 " < ? php echo $selected [ 'type' ][ 2 ]; ?> ><?php echo $hesklang['t2']; ?></option>
< option value = " 3 " < ? php echo $selected [ 'type' ][ 3 ]; ?> ><?php echo $hesklang['t3']; ?></option>
< option value = " 4 " < ? php echo $selected [ 'type' ][ 4 ]; ?> ><?php echo $hesklang['t4']; ?></option>
</ select >
</ div >
< div class = " form-group " style = " text-align: center " >
< input type = " submit " value = " <?php echo $hesklang['dire'] ; ?> " class = " btn btn-default " />
< input type = " hidden " name = " token " value = " <?php hesk_token_echo(); ?> " />
</ div >
</ form >
</ div >
</ div >
</ div >
</ div >
< div class = " col-sm-8 " >
< ? php
/* This will handle error, success and notice messages */
hesk_handle_messages ();
?>
< ? php
if ( $date_from == $date_to )
{
?>
< h3 >< ? php echo hesk_dateToString ( $date_from , 0 ); ?> </h3>
< div class = " footerWithBorder blankSpace " ></ div >
< ? php
}
else
{
?>
< h3 >< ? php echo hesk_dateToString ( $date_from , 0 ); ?> - <?php echo hesk_dateToString($date_to,0); ?></h3>
< div class = " footerWithBorder blankSpace " ></ div >
< ? php
}
// Show a note if reports are limited
if ( ! $can_run_reports_full )
{
echo " <p> { $hesklang [ 'roo' ] } </p> " ;
}
/* Report type */
switch ( $type )
{
case 2 :
hesk_ticketsByMonth ();
break ;
case 3 :
hesk_ticketsByUser ();
break ;
case 4 :
hesk_ticketsByCategory ();
break ;
default :
hesk_ticketsByDay ();
}
require_once ( HESK_PATH . 'inc/footer.inc.php' );
exit ();
/*** START FUNCTIONS ***/
function hesk_ticketsByCategory ()
{
global $hesk_settings , $hesklang , $date_from , $date_to , $can_run_reports_full ;
/* List of categories */
$cat = array ();
$res = hesk_dbQuery ( " SELECT `id`,`name` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " categories` WHERE " . ( $can_run_reports_full ? '1' : hesk_myCategories ( 'id' ) ) . " ORDER BY `id` ASC " );
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$cat [ $row [ 'id' ]] = $row [ 'name' ];
}
$tickets = array ();
$totals = array ( 'num_tickets' => 0 , 'resolved' => 0 , 'all_replies' => 0 , 'staff_replies' => 0 , 'worked' => 0 );
/* Populate category counts */
foreach ( $cat as $id => $name )
{
$tickets [ $id ] = array (
'num_tickets' => 0 ,
'resolved' => 0 ,
'all_replies' => 0 ,
'staff_replies' => 0 ,
'worked' => '' ,
);
}
/* SQL query for category stats */
$res = hesk_dbQuery ( "
SELECT DISTINCT `t1` . `category` , `t2` . `num_tickets` , `t2` . `seconds_worked` AS `seconds_worked` , IFNULL ( `t3` . `all_replies` , 0 ) AS `all_replies` , IFNULL ( `t4` . `staff_replies` , 0 ) AS `staff_replies` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`
LEFT JOIN ( SELECT COUNT ( * ) AS `num_tickets` , SUM ( TIME_TO_SEC ( `time_worked` ) ) AS `seconds_worked` , `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` WHERE DATE ( `t1` . `dt` ) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " . ( $can_run_reports_full ? " " : " AND `t1` . `owner` = '" . intval($_SESSION[' id ']) . "' " ) . " GROUP BY `category` ) AS `t2` ON `t1` . `category` = `t2` . `category`
LEFT JOIN ( SELECT COUNT ( * ) AS `all_replies` , `t1` . `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` , `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` AS `t5` WHERE `t1` . `id` = `t5` . `replyto` AND DATE ( `t5` . `dt` ) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " . ( $can_run_reports_full ? " " : " AND `t1` . `owner` = '" . intval($_SESSION[' id ']) . "' " ) . " GROUP BY `t1` . `category` ) AS `t3` ON `t1` . `category` = `t3` . `category`
LEFT JOIN ( SELECT COUNT ( * ) AS `staff_replies` , `t1` . `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` , `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` AS `t5` WHERE `t1` . `id` = `t5` . `replyto` AND " . ( $can_run_reports_full ? " `t5` . `staffid` > 0 " : " `t5` . `staffid` = '" . intval($_SESSION[' id ']) . "' " ) . " AND DATE ( `t5` . `dt` ) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `t1` . `category` ) AS `t4` ON `t1` . `category` = `t4` . `category`
WHERE DATE ( `t1` . `dt` ) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " .
( $can_run_reports_full ? " " : " AND `t1`.`owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' " )
);
/* Update ticket values */
while ( $row = hesk_dbFetchAssoc ( $res ))
{
if ( isset ( $cat [ $row [ 'category' ]]))
{
$tickets [ $row [ 'category' ]][ 'num_tickets' ] += $row [ 'num_tickets' ];
$tickets [ $row [ 'category' ]][ 'all_replies' ] += $row [ 'all_replies' ];
$tickets [ $row [ 'category' ]][ 'staff_replies' ] += $row [ 'staff_replies' ];
$tickets [ $row [ 'category' ]][ 'worked' ] = hesk_SecondsToHHMMSS ( $row [ 'seconds_worked' ]);
}
else
{
/* Category deleted */
if ( ! isset ( $tickets [ 9999 ]) )
{
$cat [ 9999 ] = $hesklang [ 'catd' ];
$tickets [ 9999 ] = array ( 'num_tickets' => $row [ 'num_tickets' ], 'resolved' => 0 , 'all_replies' => $row [ 'all_replies' ], 'staff_replies' => $row [ 'staff_replies' ], 'worked' => $row [ 'seconds_worked' ]);
}
else
{
$tickets [ 9999 ][ 'num_tickets' ] += $row [ 'num_tickets' ];
$tickets [ 9999 ][ 'all_replies' ] += $row [ 'all_replies' ];
$tickets [ 9999 ][ 'staff_replies' ] += $row [ 'staff_replies' ];
$tickets [ 9999 ][ 'worked' ] += $row [ 'seconds_worked' ];
}
}
$totals [ 'num_tickets' ] += $row [ 'num_tickets' ];
$totals [ 'all_replies' ] += $row [ 'all_replies' ];
$totals [ 'staff_replies' ] += $row [ 'staff_replies' ];
$totals [ 'worked' ] += $row [ 'seconds_worked' ];
}
// Get number of resolved tickets
2014-06-25 08:48:56 -04:00
$res = hesk_dbQuery ( " SELECT COUNT(*) AS `num_tickets` , `category` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE `status` IN (SELECT `ID` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " statuses` WHERE `IsClosed` = 1) " . ( $can_run_reports_full ? " " : " AND `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' " ) . " AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `category` " );
2014-03-23 16:03:30 -04:00
// Update number of open and resolved tickets
while ( $row = hesk_dbFetchAssoc ( $res ))
{
if ( isset ( $cat [ $row [ 'category' ]]))
{
$tickets [ $row [ 'category' ]][ 'resolved' ] += $row [ 'num_tickets' ];
}
else
{
// Category deleted
$tickets [ 9999 ][ 'resolved' ] += $row [ 'num_tickets' ];
}
$totals [ 'resolved' ] += $row [ 'num_tickets' ];
}
// Convert total seconds worked to HH:MM:SS
$totals [ 'worked' ] = hesk_SecondsToHHMMSS ( $totals [ 'worked' ]);
if ( isset ( $tickets [ 9999 ]) )
{
$tickets [ 9999 ][ 'worked' ] = hesk_SecondsToHHMMSS ( $tickets [ 9999 ][ 'worked' ]);
}
?>
< table class = " table table-striped table-condensed " >
< tr >
< th >< ? php echo $hesklang [ 'category' ]; ?> </th>
< th >< ? php echo $hesklang [ 'tickets' ]; ?> </th>
< th >< ? php echo $hesklang [ 'topen' ]; ?> </th>
< th >< ? php echo $hesklang [ 'closed' ]; ?> </th>
< th >< ? php echo $hesklang [ 'replies' ] . ' (' . $hesklang [ 'all' ] . ')' ; ?> </th>
< th >< ? php echo $hesklang [ 'replies' ] . ' (' . $hesklang [ 'staff' ] . ')' ; ?> </th>
< th >< ? php echo $hesklang [ 'ts' ]; ?> </th>
</ tr >
< ? php
$num_tickets = count ( $tickets );
if ( $num_tickets > 10 )
{
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'num_tickets' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'num_tickets' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all_replies' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'staff_replies' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
< ? php
}
foreach ( $tickets as $k => $d )
{
?>
< tr >
< td >< ? php echo $cat [ $k ]; ?> </td>
< td >< ? php echo $d [ 'num_tickets' ]; ?> </td>
< td >< ? php echo $d [ 'num_tickets' ] - $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'all_replies' ]; ?> </td>
< td >< ? php echo $d [ 'staff_replies' ]; ?> </td>
< td >< ? php echo $d [ 'worked' ]; ?> </td>
</ tr >
< ? php
}
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'num_tickets' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'num_tickets' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all_replies' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'staff_replies' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
</ table >
< ? php
} // END hesk_ticketsByCategory
function hesk_ticketsByUser ()
{
global $hesk_settings , $hesklang , $date_from , $date_to ;
// Some variables we will need
$tickets = array ();
$totals = array ( 'asstickets' => 0 , 'resolved' => 0 , 'tickets' => 0 , 'replies' => 0 , 'worked' => 0 );
// Get list of users
$admins = array ();
// I. ADMINISTRATORS can view all users
if ( $_SESSION [ 'isadmin' ] || hesk_checkPermission ( 'can_run_reports_full' , 0 ) )
{
// -> get list of users
$res = hesk_dbQuery ( " SELECT `id`,`name` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " users` ORDER BY `id` ASC " );
// -> populate $admins and $tickets arrays
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$admins [ $row [ 'id' ]] = $row [ 'name' ];
$tickets [ $row [ 'id' ]] = array (
'asstickets' => 0 ,
'resolved' => 0 ,
'tickets' => 0 ,
'replies' => 0 ,
'worked' => '' ,
);
}
// -> get list of tickets
$res = hesk_dbQuery ( " SELECT `owner`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE `owner` IN (' " . implode ( " ',' " , array_keys ( $admins ) ) . " ') AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `owner` " );
// -> update ticket list values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$tickets [ $row [ 'owner' ]][ 'asstickets' ] += $row [ 'cnt' ];
$totals [ 'asstickets' ] += $row [ 'cnt' ];
$tickets [ $row [ 'owner' ]][ 'worked' ] = hesk_SecondsToHHMMSS ( $row [ 'seconds_worked' ]);
$totals [ 'worked' ] += $row [ 'seconds_worked' ];
}
// -> get list of resolved tickets
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$res = hesk_dbQuery ( " SELECT `owner`, COUNT(*) AS `cnt` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE `owner` IN (' " . implode ( " ',' " , array_keys ( $admins ) ) . " ') AND `status` IN (SELECT `ID` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " statuses` WHERE `IsClosed` = 1) AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `owner` " );
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// -> update resolved ticket list values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$tickets [ $row [ 'owner' ]][ 'resolved' ] += $row [ 'cnt' ];
$totals [ 'resolved' ] += $row [ 'cnt' ];
}
// -> get number of replies
$res = hesk_dbQuery ( " SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " replies` WHERE `staffid` IN (' " . implode ( " ',' " , array_keys ( $admins ) ) . " ') AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `staffid` " );
// -> update number of replies values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$tickets [ $row [ 'staffid' ]][ 'tickets' ] += $row [ 'tcnt' ];
$tickets [ $row [ 'staffid' ]][ 'replies' ] += $row [ 'cnt' ];
$totals [ 'tickets' ] += $row [ 'tcnt' ];
$totals [ 'replies' ] += $row [ 'cnt' ];
}
}
// II. OTHER STAFF may only see their own stats
else
{
$admins [ $_SESSION [ 'id' ]] = $_SESSION [ 'name' ];
// -> get list of tickets
$res = hesk_dbQuery ( " SELECT COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' " );
$row = hesk_dbFetchAssoc ( $res );
// -> update ticket values
$tickets [ $_SESSION [ 'id' ]][ 'asstickets' ] = $row [ 'cnt' ];
$totals [ 'asstickets' ] = $row [ 'cnt' ];
$tickets [ $_SESSION [ 'id' ]][ 'worked' ] = hesk_SecondsToHHMMSS ( $row [ 'seconds_worked' ]);
$totals [ 'worked' ] += $row [ 'seconds_worked' ];
// -> get list of resolved tickets
$res = hesk_dbQuery ( " SELECT COUNT(*) AS `cnt` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' AND `status`='3' AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' " );
$row = hesk_dbFetchAssoc ( $res );
// -> update resolved ticket values
$tickets [ $_SESSION [ 'id' ]][ 'resolved' ] = $row [ 'cnt' ];
$totals [ 'resolved' ] = $row [ 'cnt' ];
// -> get number of replies
$res = hesk_dbQuery ( " SELECT COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " replies` WHERE `staffid` = ' " . intval ( $_SESSION [ 'id' ]) . " ' AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' " );
$row = hesk_dbFetchAssoc ( $res );
$tickets [ $_SESSION [ 'id' ]][ 'tickets' ] = $row [ 'tcnt' ];
$tickets [ $_SESSION [ 'id' ]][ 'replies' ] = $row [ 'cnt' ];
$totals [ 'tickets' ] = $row [ 'tcnt' ];
$totals [ 'replies' ] = $row [ 'cnt' ];
}
// Convert total seconds worked to HH:MM:SS
$totals [ 'worked' ] = hesk_SecondsToHHMMSS ( $totals [ 'worked' ]);
?>
< table class = " table table-striped table-condensed " >
< tr >
< th >< ? php echo $hesklang [ 'user' ]; ?> </th>
< th >< ? php echo $hesklang [ 'ticass' ]; ?> </th>
< th >< ? php echo $hesklang [ 'topen' ]; ?> </th>
< th >< ? php echo $hesklang [ 'closed' ]; ?> </th>
< th >< ? php echo $hesklang [ 'ticall' ]; ?> </th>
< th >< ? php echo $hesklang [ 'replies' ]; ?> </th>
< th >< ? php echo $hesklang [ 'ts' ]; ?> </th>
</ tr >
< ? php
$num_tickets = count ( $tickets );
if ( $num_tickets > 10 )
{
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'asstickets' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'asstickets' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'tickets' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'replies' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
< ? php
}
foreach ( $tickets as $k => $d )
{
?>
< tr >
< td >< ? php echo $admins [ $k ]; ?> </td>
< td >< ? php echo $d [ 'asstickets' ]; ?> </td>
< td >< ? php echo $d [ 'asstickets' ] - $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'tickets' ]; ?> </td>
< td >< ? php echo $d [ 'replies' ]; ?> </td>
< td >< ? php echo $d [ 'worked' ]; ?> </td>
</ tr >
< ? php
}
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'asstickets' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'asstickets' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'tickets' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'replies' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
</ table >
< ? php
} // END hesk_ticketsByUser
function hesk_ticketsByMonth ()
{
global $hesk_settings , $hesklang , $date_from , $date_to , $can_run_reports_full ;
$tickets = array ();
$totals = array ( 'all' => 0 , 'resolved' => 0 , 'worked' => 0 );
$dt = MonthsArray ( $date_from , $date_to );
// Pre-populate date values
foreach ( $dt as $month )
{
$tickets [ $month ] = array (
'all' => 0 ,
'resolved' => 0 ,
'worked' => '' ,
);
}
// SQL query for all
$res = hesk_dbQuery ( " SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE " . ( $can_run_reports_full ? '1' : " `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' " ) . " AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `myyear`,`mymonth` " );
// Update ticket values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$row [ 'mymonth' ] = sprintf ( '%02d' , $row [ 'mymonth' ]);
$tickets [ $row [ 'myyear' ] . '-' . $row [ 'mymonth' ] . '-01' ][ 'all' ] += $row [ 'cnt' ];
$tickets [ $row [ 'myyear' ] . '-' . $row [ 'mymonth' ] . '-01' ][ 'worked' ] = hesk_SecondsToHHMMSS ( $row [ 'seconds_worked' ]);
$totals [ 'all' ] += $row [ 'cnt' ];
$totals [ 'worked' ] += $row [ 'seconds_worked' ];
}
// SQL query for resolved
$res = hesk_dbQuery ( " SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE " . ( $can_run_reports_full ? '1' : " `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' " ) . " AND `status` = '3' AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `myyear`,`mymonth` " );
// Update ticket values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$row [ 'mymonth' ] = sprintf ( '%02d' , $row [ 'mymonth' ]);
$tickets [ $row [ 'myyear' ] . '-' . $row [ 'mymonth' ] . '-01' ][ 'resolved' ] += $row [ 'cnt' ];
$totals [ 'resolved' ] += $row [ 'cnt' ];
}
// Convert total seconds worked to HH:MM:SS
$totals [ 'worked' ] = hesk_SecondsToHHMMSS ( $totals [ 'worked' ]);
?>
< table class = " table table-striped table-condensed " >
< tr >
< th >< ? php echo $hesklang [ 'month' ]; ?> </th>
< th >< ? php echo $hesklang [ 'atik' ]; ?> </th>
< th >< ? php echo $hesklang [ 'topen' ]; ?> </th>
< th >< ? php echo $hesklang [ 'closed' ]; ?> </th>
< th >< ? php echo $hesklang [ 'ts' ]; ?> </th>
</ tr >
< ? php
$num_tickets = count ( $tickets );
if ( $num_tickets > 10 )
{
?>
< tr >
< th >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></th>
< th >< b >< ? php echo $totals [ 'all' ]; ?> </b></th>
< th >< b >< ? php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </b></th>
< th >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></th>
< th >< b >< ? php echo $totals [ 'worked' ]; ?> </b></th>
</ tr >
< ? php
}
foreach ( $tickets as $k => $d )
{
?>
< tr >
< td >< ? php echo hesk_dateToString ( $k , 0 , 0 , 1 ); ?> </td>
< td >< ? php echo $d [ 'all' ]; ?> </td>
< td >< ? php echo $d [ 'all' ] - $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'worked' ]; ?> </td>
</ tr >
< ? php
}
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
</ table >
< ? php
} // END hesk_ticketsByMonth
function hesk_ticketsByDay ()
{
global $hesk_settings , $hesklang , $date_from , $date_to , $can_run_reports_full ;
$tickets = array ();
$totals = array ( 'all' => 0 , 'resolved' => 0 , 'worked' => 0 );
$dt = DateArray ( $date_from , $date_to );
// Pre-populate date values
foreach ( $dt as $day )
{
$tickets [ $day ] = array (
'all' => 0 ,
'resolved' => 0 ,
'worked' => '' ,
);
}
// SQL query for all
$res = hesk_dbQuery ( " SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE " . ( $can_run_reports_full ? '1' : " `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' " ) . " AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `mydt` " );
// Update ticket values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$tickets [ $row [ 'mydt' ]][ 'all' ] += $row [ 'cnt' ];
$tickets [ $row [ 'mydt' ]][ 'worked' ] = hesk_SecondsToHHMMSS ( $row [ 'seconds_worked' ]);
$totals [ 'all' ] += $row [ 'cnt' ];
$totals [ 'worked' ] += $row [ 'seconds_worked' ];
}
// SQL query for resolved
2014-06-25 08:48:56 -04:00
$res = hesk_dbQuery ( " SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " tickets` WHERE " . ( $can_run_reports_full ? '1' : " `owner` = ' " . intval ( $_SESSION [ 'id' ]) . " ' " ) . " AND `status` IN (SELECT `ID` FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " statuses` WHERE `IsClosed` = 1) AND DATE(`dt`) BETWEEN ' " . hesk_dbEscape ( $date_from ) . " ' AND ' " . hesk_dbEscape ( $date_to ) . " ' GROUP BY `mydt` " );
2014-03-23 16:03:30 -04:00
// Update ticket values
while ( $row = hesk_dbFetchAssoc ( $res ))
{
$tickets [ $row [ 'mydt' ]][ 'resolved' ] += $row [ 'cnt' ];
$totals [ 'resolved' ] += $row [ 'cnt' ];
}
// Convert total seconds worked to HH:MM:SS
$totals [ 'worked' ] = hesk_SecondsToHHMMSS ( $totals [ 'worked' ]);
?>
< table class = " table table-striped table-condensed " >
< tr >
< th >< ? php echo $hesklang [ 'date' ]; ?> </th>
< th >< ? php echo $hesklang [ 'atik' ]; ?> </th>
< th >< ? php echo $hesklang [ 'topen' ]; ?> </th>
< th >< ? php echo $hesklang [ 'closed' ]; ?> </th>
< th >< ? php echo $hesklang [ 'ts' ]; ?> </th>
</ tr >
< ? php
$num_tickets = count ( $tickets );
if ( $num_tickets > 10 )
{
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
< ? php
}
foreach ( $tickets as $k => $d )
{
?>
< tr >
< td >< ? php echo hesk_dateToString ( $k ); ?> </td>
< td >< ? php echo $d [ 'all' ]; ?> </td>
< td >< ? php echo $d [ 'all' ] - $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'resolved' ]; ?> </td>
< td >< ? php echo $d [ 'worked' ]; ?> </td>
</ tr >
< ? php
}
?>
< tr >
< td >< b >< ? php echo $hesklang [ 'totals' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'all' ] - $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'resolved' ]; ?> </b></td>
< td >< b >< ? php echo $totals [ 'worked' ]; ?> </b></td>
</ tr >
</ table >
< ? php
} // END hesk_ticketsByDay
?>
</ div >
</ div >
</ div >
