$hesklang['search_the_knowledgebase']='Search the Knowledgebase';
$hesklang['view_ticket_nav']='View Ticket';
$hesklang['quick_help']='Quick Help';
$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a <span class="important">*</span>.';
$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".';
$hesklang['textColorDescr']='This is the hex color code for the status that will be used on the ticket search page and export search page';
$hesklang['closedQuestionMark']='Closed?';
$hesklang['closedQuestionMarkDescr']='If checked, tickets will be considered closed if they are set to this status.';
$hesklang['basicProperties']='Basic Properties';
$hesklang['defaultStatusForAction']='Default Status For Action';
$hesklang['isClosedByClientMsg']='When a client clicks the "Close ticket" link, change the status to';
$hesklang['isStaffClosedOptionMsg']='When a staff member clicks the "Close ticket" link, change the status to';
$hesklang['isStaffReopenedStatusMsg']='When a staff member clicks the "Open ticket" link, change the status to';
$hesklang['isDefaultStaffReplyStatusMsg']='When a staff member replies to a ticket, change the status to';
$hesklang['lockedTicketStatusMsg']='When a ticket is locked, change the status to';
$hesklang['textColorRequired']='Text Color is required.';
$hesklang['addNew']='Add New';
$hesklang['close_action']='Close Ticket';// Close ACTION
$hesklang['whyCantIDeleteThisStatus']="Why Can't I Delete This Status?";
$hesklang['whyCantIDeleteThisStatusReason']='This status cannot be deleted because it is being used as a default status for a particular action.';
$hesklang['isNewTicketMsg']='When a new ticket is created, set its status to';
$hesklang['isRepliedByClientMsg']='When a client replies to a ticket, set its status to';
$hesklang['close_this_ticket']='Close ticket';
$hesklang['closed']='closed';
$hesklang['resolved']='Resolved';// Ticket has been RESOLVED
$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.';
$hesklang['navbarBrandHoverColorHelp']='The text color of the \'brand\' on the left when the use moves their mouse over the text.';
$hesklang['navbarItemTextColor']='Navbar Item Text Color';
$hesklang['navbarItemTextColorHelp']='The text color of the navigation items on the navigation bar.';
$hesklang['navbarItemTextHoverColor']='Navbar Item Text Hover Color';
$hesklang['navbarItemTextHoverColorHelp']='The text color of the navigation items on the navigation bar when the user hovers over one of the items.';
$hesklang['navbarItemTextSelectedColor']='Navbar Item Text Selected Color';
$hesklang['navbarItemTextSelectedColorHelp']='The text color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['navbarItemSelectedBackgroundColorHelp']='The background color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').';
$hesklang['dropdownItemTextColor']='Dropdown Item Text Color';
$hesklang['dropdownItemTextColorHelp']='The text color of a dropdown item.';
$hesklang['dropdownItemTextHoverColor']='Dropdown Item Text Hover Color';
$hesklang['dropdownItemTextHoverColorHelp']='The text color of a dropdown item when the mouse hovers over it.';
$hesklang['questionMarkColor']='Question Mark Color';
$hesklang['questionMarkColorHelp']='The text color for the question mark circle, as seen on the \'Settings\' page and on other various pages.';
$hesklang['dropdownItemTextHoverBackgroundColor']='Dropdown Item Text Hover Background Color';
$hesklang['dropdownItemTextHoverBackgroundColorHelp']='The background color of a dropdown item when the mouse hovers over it.';
$hesklang['uiColors']='UI Colors';
$hesklang['displayRtl']='Display site right-to-left';
$hesklang['displayRtlHelp']='Check this to set the text direction to right-to-left.';
$hesklang['showIcons']='Show Icons';
$hesklang['showIconsHelp']='Check this box to show icons next to navigation bar items';
$hesklang['maintenanceMode']='Maintenance Mode';
$hesklang['maintenanceModeHelp']='Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.';
$hesklang['none']='None';
$hesklang['autorefresh']='Autorefresh:';
$hesklang['autorefresh_restrictions']='Enter value in milliseconds. Value must be greater than 1000 to use this feature. No fractional values.';
$hesklang['multiple_select_custom_field_text']='Options for this multi-select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['date_format']='Date must be in YYYY-MM-DD format.';
$hesklang['email_verified']='The email address <b>%s</b> has been verified. Additionally, the following tickets have been created:';//%s: email address
$hesklang['verify_no_records']='No records were found for this activation key. Has this activation key already been used?';
$hesklang['verify_your_email']='Your ticket has been created; however your email needs to be verified before your ticket can be addressed. An email has been sent to the email provided for verification.';
$hesklang['new_ticket_tpl']='Add or Edit a Ticket Template';
$hesklang['and_change_status_to']='and change status to';// Used in combination with $hesklang['submit_reply'] (Reads as "Submit reply and change status to")
$hesklang['closed_title']='Closed';
$hesklang['image']='Image';
$hesklang['close_modal']='Close';
$hesklang['email_custom_field']='Email Address';
$hesklang['email_custom_field_help']='Allows the input of an email address. Similar to a text field, however the email address(es) will be added to all emails for this ticket, in the Cc or Bcc section, depending on the option selected.';
$hesklang['use_bootstrap_theme_help']='Enable this to use the <code>bootstrap-theme.css</code> file. Use this for a more 3D look and feel, or disable it for a flatter look.';
// ADDED OR MODIFIED IN Mods for HESK 2.1.1
$hesklang['new_article_default_type']='Default Type for New Articles';
$hesklang['new_article_default_type_help']='Choose the default type for new knowledgebase articles.';
$hesklang['email_template_directory_not_writable']='The email template <b>%s</b> is not writable by HESK. Please CHMOD it to 0666.';// %s: template file name
$hesklang['show_attachments_as_links']='Show attachments as links';
$hesklang['attach_directly_to_email']='Attach directly to email';
// ADDED OR MODIFIED IN Mods for HESK 2.2.1
$hesklang['popart_no_colon']='Top Knowledgebase Articles';// same as $hesklang['popart'] but without a colon (:)
$hesklang['latart_no_colon']='Latest Knowledgebase Articles';// same as $hesklang['latart'] but without a colon (:)
$hesklang['ac_no_colon']='Articles in this Category';// same as $hesklang['ac'] but without a colon (:)
// ADDED OR MODIFIED IN Mods for HESK 2.3.0
$hesklang['sm_icon']='Icon';
$hesklang['sm_icon_type']='Icon Type';
$hesklang['sm_no_icon']='No Icon';
$hesklang['sm_search_icon']='Search Icon';
$hesklang['sm_iconpicker_footer_label']='{0} - {1} of {2}';// {0}: lower bound of page, {1}: upper bound of page, {2}: total number of icons
$hesklang['mods_for_hesk_acronym']='MFH';// THIS SHOULD NOT BE TRANSLATED
$hesklang['added_in_mods_for_hesk']='Added in Mods for HESK';
$hesklang['statuses_intro']='Here you can add, remove, and modify ticket statuses, as well as changing the default status for particular actions.';
$hesklang['statuses_saved']='Ticket statuses have been updated!';
$hesklang['email_template_not_saved']='The email template <b>%s</b> was NOT saved due to an error. Enable debug mode to see if an error message appears, and ensure that your file has CHMOD 0666';// %s: Template file name
$hesklang['language_key']='Language Key';
$hesklang['language_key_description']='This is the language file \'key\' that contains the text you want to display';
$hesklang['confirm_delete_status']='Are you sure you want to delete this status? This cannot be undone!';
$hesklang['status_sort_updated']='Ticket status sort updated!';
$hesklang['status_sort']='Status Sorting';
$hesklang['status_sort_help']='Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.';
$hesklang['cannot_delete_status_tickets']='This status cannot be deleted because there are tickets set to this status.';
$hesklang['default_statuses_updated']='Default statuses have been updated!';
$hesklang['hidden_custom_field']='Hidden text field';
$hesklang['hidden_custom_field_help']='This input is the same as a text field; however this value cannot be changed and will not be visible to the user.';
$hesklang['readonly_custom_field']='Read-only text field';
$hesklang['readonly_custom_field_help']='This input is the same as a text field; however this value cannot be changed, but will be visible to the user.';
$hesklang['navbar_title_url']='Navbar Title URL';
$hesklang['navbar_title_url_help']='Enter the URL you wish to use when a customer (or staff) clicks on the help desk title on the top-left corner of the screen. The URL must begin with http:// or https://.';
$hesklang['this_field_is_required']='This field is required';
$hesklang['select_at_least_one_value']='Please select at least one value';
// ADDED OR MODIFIED IN Mods for HESK 2.5.2
$hesklang['manage_statuses']='Manage Statuses';
$hesklang['manage_service_messages']='Manage Service Messages';
$hesklang['enable_calendar_help']='Setting to enable / disable the calendar. The calendar can be shown to everyone, staff only, or disable the calendar entirely.';
$hesklang['default_view_help']='Decide which view will be shown to customers and staff by default when viewing the calendar. Staff can change this setting via their own profile.';
$hesklang['image_url_slash_font_icon']='Image URL / Font Icon';
$hesklang['edit_custom_nav_element_title_case']='Edit Custom Nav Element';
$hesklang['create_custom_nav_element_title_case']='Create Custom Nav Element';
$hesklang['place']='Place';
$hesklang['image_type']='Image Type';
$hesklang['image_url']='Image URL';
$hesklang['image_url_help']='The URL of the image you wish to use. For customer/staff navigation, recommended size is <b>16x16px</b>. For the homepage blocks, recommended size is <b>32x32px</b>.';
$hesklang['font_icon']='Font Icon';
$hesklang['error_saving_custom_nav_element']='Error saving custom nav element!';
$hesklang['place_help']='The location of the custom navigation element.';
$hesklang['url_help']='The URL where the user should be taken to. Both relative and absolute URLs are supported.';
$hesklang['category_background_color_help']='The hex code for the background color to be used on the view ticket screen and calendar.';
$hesklang['category_foreground_color_help']='The hex code for the foreground color to be used on the view ticket and calendar screens. Leave blank for automatic color based on background.';
$hesklang['url_rewrite_help']='Remove the need to include /index.php in API URLs (i.e. /api/index.php/v1/... -> /api/v1/...). Rename htaccess.txt to .htaccess in the /api folder to use.';
$hesklang['changing_permissions_will_reset_permission_group']='Changing a user\'s categories / features will reset their permission group! Click "Discard Changes" to reset the user\'s categories / features.';
// --> Ticket audit trail
$hesklang['audit_moved_category']='%s moved ticket to category %s';// %s = new category, user making change, thist1
$hesklang['audit_assigned']='%s assigned ticket to %s';// %s = assigned user, user making change
$hesklang['show_event_start_time']='Show event start time in title';
$hesklang['show_event_start_time_help']='Always show the start time on event titles (unless the event is an all-day event).';
$hesklang['highlight_ticket_rows_based_on_priority']='Highlight ticket rows based on priority';
$hesklang['highlight_ticket_rows_based_on_priority_help']='If enabled, each ticket on the tickets page will be highlighted based on priority. If disabled, only * Critical * and High priority tickets will be highlighted.';
$hesklang['highlight_ticket_rows_based_on_priority_descr']='Highlight all ticket rows based on priority';
$hesklang['protected_group']='This is a protected group; you cannot change accessible categories / features.';
$hesklang['emails_to_receive']='Emails to receive';
$hesklang['emails_sent_to_staff']='Emails sent to staff';
$hesklang['emails_sent_to_customer']='Emails sent to customer';
