Mods-for-HESK-Netsyms/ticket.php

<?php
/*******************************************************************************
*  Title: Help Desk Software HESK
*  Version: 2.5.3 from 16th March 2014
*  Author: Klemen Stirn
*  Website: http://www.hesk.com
********************************************************************************
*  COPYRIGHT AND TRADEMARK NOTICE
*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
*  HESK is a registered trademark of Klemen Stirn.

*  The HESK may be used and modified free of charge by anyone
*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
*  By using this code you agree to indemnify Klemen Stirn from any
*  liability that might arise from it's use.

*  Selling the code for this program, in part or full, without prior
*  written consent is expressly forbidden.

*  Using this code, in part or full, to create derivate work,
*  new scripts or products is expressly forbidden. Obtain permission
*  before redistributing this software over the Internet or in
*  any other medium. In all cases copyright and header must remain intact.
*  This Copyright is in full effect in any country that has International
*  Trade Agreements with the United States of America or
*  with the European Union.

*  Removing any of the copyright notices without purchasing a license
*  is expressly forbidden. To remove HESK copyright notice you must purchase
*  a license for this script. For more information on how to obtain
*  a license please visit the page below:
*  https://www.hesk.com/buy.php
*******************************************************************************/

define('IN_SCRIPT',1);
define('HESK_PATH','./');
define('HESK_NO_ROBOTS',1);

/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();

hesk_session_start();

$hesk_error_buffer = array();
$do_remember = '';
$display = 'none';

/* Was this accessed by the form or link? */
$is_form = isset($_GET['f']) ? 1 : 0;

/* Get the tracking ID */
$trackingID = hesk_cleanID();

/* Email required to view ticket? */
$my_email = hesk_getCustomerEmail(1);

/* A message from ticket reminder? */
if ( ! empty($_GET['remind']) )
{
    $display = 'block';
	print_form();
}

/* Any errors? Show the form */
if ($is_form)
{
	if ( empty($trackingID) )
    {
    	$hesk_error_buffer[] = $hesklang['eytid'];
    }

    if ($hesk_settings['email_view_ticket'] && empty($my_email) )
    {
    	$hesk_error_buffer[] = $hesklang['enter_valid_email'];
    }

    $tmp = count($hesk_error_buffer);
    if ($tmp == 1)
    {
    	$hesk_error_buffer = implode('',$hesk_error_buffer);
		hesk_process_messages($hesk_error_buffer,'NOREDIRECT');
        print_form();
    }
    elseif ($tmp == 2)
    {
    	$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul><li>'.$hesk_error_buffer[0].'</li><li>'.$hesk_error_buffer[1].'</li></ul>';
		hesk_process_messages($hesk_error_buffer,'NOREDIRECT');
        print_form();
    }
}
elseif ( empty($trackingID) || ( $hesk_settings['email_view_ticket'] && empty($my_email) ) )
{
	print_form();
}

/* Connect to database */
hesk_dbConnect();

/* Limit brute force attempts */
hesk_limitBfAttempts();

/* Get ticket info */
$res = hesk_dbQuery( "SELECT `t1`.* , `t2`.name AS `repliername`, `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`TicketViewContentKey` AS `statusKey`  FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` INNER JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");

/* Ticket found? */
if (hesk_dbNumRows($res) != 1)
{
	/* Ticket not found, perhaps it was merged with another ticket? */
	$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `merged` LIKE '%#".hesk_dbEscape($trackingID)."#%' LIMIT 1");

	if (hesk_dbNumRows($res) == 1)
	{
    	/* OK, found in a merged ticket. Get info */
     	$ticket = hesk_dbFetchAssoc($res);

		/* If we require e-mail to view tickets check if it matches the one from merged ticket */
		if ( hesk_verifyEmailMatch($ticket['trackid'], $my_email, $ticket['email'], 0) )
        {
        	hesk_process_messages( sprintf($hesklang['tme'], $trackingID, $ticket['trackid']) ,'NOREDIRECT','NOTICE');
            $trackingID = $ticket['trackid'];
        }
        else
        {
        	hesk_process_messages( sprintf($hesklang['tme1'], $trackingID, $ticket['trackid']) . '<br /><br />' . sprintf($hesklang['tme2'], $ticket['trackid']) ,'NOREDIRECT','NOTICE');
            $trackingID = $ticket['trackid'];
            print_form();
        }
	}
    else
    {
    	/* Nothing found, error out */
	    hesk_process_messages($hesklang['ticket_not_found'],'NOREDIRECT');
	    print_form();
    }
}
else
{
	/* We have a match, get ticket info */
	$ticket = hesk_dbFetchAssoc($res);

	/* If we require e-mail to view tickets check if it matches the one in database */
	hesk_verifyEmailMatch($trackingID, $my_email, $ticket['email']);
}

/* Ticket exists, clean brute force attempts */
hesk_cleanBfAttempts();

/* Remember email address? */
if ($is_form)
{
	if ( ! empty($_GET['r']) )
	{
		setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
		$do_remember = ' checked="checked" ';
	}
	elseif ( isset($_COOKIE['hesk_myemail']) )
	{
		setcookie('hesk_myemail', '');
	}
}

/* Set last replier name */
if ($ticket['lastreplier'])
{
	if (empty($ticket['repliername']))
	{
		$ticket['repliername'] = $hesklang['staff'];
	}
}
else
{
	$ticket['repliername'] = $ticket['name'];
}

/* Get category name and ID */
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");

/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
	$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}

$category = hesk_dbFetchAssoc($result);

/* Get replies */
$result  = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` ".($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
$replies = hesk_dbNumRows($result);
$unread_replies = array();

// Demo mode
if ( defined('HESK_DEMO') )
{
	$ticket['email'] = 'hidden@demo.com';
}

/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>

<ol class="breadcrumb">
  <li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
  <li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
  <li><a href="ticket.php"><?php echo $hesklang['view_ticket_nav']; ?></a></li>
  <li class="active"><?php hesk_showTopBar($hesklang['cid'].': '.$trackingID); ?></li>
</ol>

<div class="enclosingDashboard">
    <div class="row">
        <div align="left" class="col-md-4">
            <div class="moreToLeft">
		        <ul class="nav nav-tabs">
			        <li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['quick_help']; ?></a></li>
		        </ul>
		        <div class="summaryList">
                    <div class="viewTicketSidebar">
				        <p><?php echo $hesklang['quick_help_ticket']; ?></p>
                    </div>				
		        </div>
	        </div>
        </div>
        <div class="col-md-7">
            <?php
                /* This will handle error, success and notice messages */
                hesk_handle_messages();

                /*
                * If the ticket has been reopened by customer:
                * - show the "Add a reply" form on top
                * - and ask them why the form has been reopened
                */
                if (isset($_SESSION['force_form_top']))
                {
                    hesk_printCustomerReplyForm(1);
                    echo ' <p>&nbsp;</p> ';

                    unset($_SESSION['force_form_top']);
                }
            ?>
            <h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
                                if ($hesk_settings['sequential'])
                                {
			                        echo $trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].')';
                                }
                                else
                                {
			                        echo $trackingID;
                                }
                                ?></h3>
            <div class="footerWithBorder"></div>
            <div class="blankSpace"></div>
            <table class="table table-bordered">
                <tr>
                    <td colspan="20" style="border-bottom:  0px;">
                        <h2><?php echo $ticket['subject']; ?></h2>
                    </td>
                </tr>
                <tr>
                    <td colspan="10" style="border-width: 0px">
                        <p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt']); ?>&nbsp;&nbsp;&nbsp;&nbsp;<?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange']); ?></p>
                    </td>
                    <td colspan="10" style="border-width: 0px; text-align: right;">
                        <p><?php $random=rand(10000,99999);
                                 if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
                                 else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
                    </td>
                </tr>
                <tr class="medLowPriority">
                    
                    <?php //This entire conditional is all just for priority
                        if ($hesk_settings['cust_urgency'])
		                {
                           $hesk_settings['ticketColumnWidth'] = 4;

                           echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'" ';
                           if ($ticket['priority'] == 0) {echo 'class="criticalPriority">';}
                           elseif ($ticket['priority'] == 1) {echo 'class="highPriority">';}
                           else {echo 'class="medLowPriority">';}

                           echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';

                           if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
                            elseif ($ticket['priority']==1) {echo '<p class="ticketPropertyText">'.$hesklang['high'].'</p>';}
			                elseif ($ticket['priority']==2) {echo '<p class="ticketPropertyText">'.$hesklang['medium'].'</p>';}
			                else {echo '<p class="ticketPropertyText">'.$hesklang['low'].'</p>';}
                           echo '</td>';
                        }
                        else
                        {
                           $hesk_settings['ticketColumnWidth'] = 5; 
                        }
                        echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>'; 
                            $ticketStatusKey = $ticket['statusKey'];
                             echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
		                    echo '</td>';
                        echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
                                <p class="ticketPropertyText">'.$ticket['repliername'].'</p></td>';
                        echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
                                <p class="ticketPropertyText">'.$category['name'].'</p></td>';
                        echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
                                <p class="ticketPropertyText">'.$replies.'</p></td>';
                    ?>
                </tr>
            </table>
            <!-- REPLIES -->

            <?php
		    if ($hesk_settings['new_top'])
            {
        	    $i = hesk_printCustomerTicketReplies() ? 0 : 1;
            }
            else
            {
        	    $i = 1;
            }

            /* Make sure original message is in correct color if newest are on top */
            $color = 'class="ticketMessageContainer"';
		    ?>
		    <div <?php echo $color; ?>>
                <div class="ticketHeader">
			        <div class="ticketName"><?php echo $ticket['name']; ?></div>
			        <div class="ticketEmail"><?php echo $ticket['email']; ?></div>
			    </div>
                <div class="ticketMessage">
                    <div class="ticketMessageTop withBorder">
                        <!-- Date and Action buttons -->
                        <p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt']); ?><span style="float: right"><?php echo hesk_getCustomerButtons($i); ?></span></p>
                        <!-- Custom Fields Before Message -->
                        <?php
		                    foreach ($hesk_settings['custom_fields'] as $k=>$v)
		                    {
			                    if ($v['use'] && $v['place']==0)
		                        {
		                            echo '
				                    <p>'.$v['name'].': '.$ticket[$k].'</p>';
		                        }
		                    }
		                ?>
                    </div>

                    <div class="ticketMessageBottom">
                         <!-- Message -->
                         <p><b><?php echo $hesklang['message']; ?>:</b></p>
		                 <p><?php echo $ticket['message']; ?><br />&nbsp;</p>
                    </div>
                    <div class="ticketMessageTop">
                         <!-- Custom Fields after Message -->
                         <?php
		                    foreach ($hesk_settings['custom_fields'] as $k=>$v)
		                    {
			                    if ($v['use'] && $v['place'])
		                        {
		                            echo '
				                    <p>'.$v['name'].': '.$ticket[$k].'</p>';
		                        }
		                    }
	    	                /* Attachments */
    		                hesk_listAttachments($ticket['attachments'], $i);
		                ?>
                    </div>
                </div>
            </div>

            <?php
		    if ( ! $hesk_settings['new_top'])
            {
        	    hesk_printCustomerTicketReplies();
            }
		    ?>
            <!-- END REPLIES -->
            <?php
                // Print "Submit a reply" form?
                if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1)
                {
	                hesk_printCustomerReplyForm();
                }
            ?>

            <?php
                /* Print "Submit a reply" form? */
                if ($ticket['locked'] != 1 && $ticket['status'] != 3 && ! $hesk_settings['reply_top'])
                {
	                hesk_printCustomerReplyForm();
                }

                /* If needed update unread replies as read for staff to know */
                if ( count($unread_replies) )
                {
	                hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `id` IN ('".implode("','", $unread_replies)."')");
                }
            ?>
        </div> <!-- End col-md-7 -->
    </div> <!-- End row -->
</div> <!-- End enclosingDashboard-->



<?php

/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');

require_once(HESK_PATH . 'inc/footer.inc.php');

/*** START FUNCTIONS ***/

function print_form()
{
	global $hesk_settings, $hesklang;
    global $hesk_error_buffer, $my_email, $trackingID, $do_remember, $display;

	/* Print header */
	$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['view_ticket'];
	require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
  <li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
  <li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
  <li class="active"><?php echo $hesklang['view_ticket_nav']; ?></li>
</ol>	

<div class="enclosingDashboard">
    <div class="row">
        <div align="left" class="col-md-4">
            <div class="moreToLeft">
			    <ul class="nav nav-tabs">
				    <li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['quick_help']; ?></a></li>
			    </ul>
			    <div class="summaryList">
                    <div class="viewTicketSidebar">
				        <p><?php echo $hesklang['quick_help_view_ticket']; ?></p>
                    </div>				
			    </div>
		    </div>
        </div>
        <div class="col-md-7">
            <?php
                /* This will handle error, success and notice messages */
                hesk_handle_messages();
            ?>
            <h3 align="left"><?php echo $hesklang['view_existing']; ?></h3>
            <div class="footerWithBorder"></div>
            <div class="blankSpace"></div>
            <form action="ticket.php" class="form-horizontal" role="form" method="get" name="form2">
                <div class="form-group">
                    <label for="track" class="col-sm-3 control-label"><?php echo $hesklang['ticket_trackID']; ?></label>
                    <div class="col-sm-9">
                        <input type="text" class="form-control" name="track" id="track" maxlength="20" size="35" value="<?php echo $trackingID; ?>" placeholder="<?php echo $hesklang['ticket_trackID']; ?>">
                    </div>
                </div>
                <?php
                    $tmp = '';
	                if ($hesk_settings['email_view_ticket'])
	                {
    	                $tmp = 'document.form1.email.value=document.form2.e.value;';
		        ?>
                <div class="form-group">
                    <label for="e" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
                    <div class="col-sm-9">
                        <input type="text" class="form-control" id="e" name="e" size="35" value="<?php echo $my_email; ?>" placeholder="<?php echo $hesklang['email']; ?>" />
                    </div>
                </div>
                <div align="left" class="form-group">
                    <div class="col-sm-offset-3 col-sm-9">
                      <div class="checkbox">
                        <label>
                          <input type="checkbox" name="r" value="Y" <?php echo $do_remember; ?> /> <?php echo $hesklang['rem_email']; ?>
                        </label>
                      </div>
                    </div>
                </div>
                <?php } ?>
                <div align="left" class="form-group">
                    <div class="col-sm-offset-3 col-sm-9">
                      <button type="submit" class="btn btn-default" value="<?php echo $hesklang['view_ticket']; ?>"><?php echo $hesklang['view_ticket']; ?></button>
                      <input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>"><input type="hidden" name="f" value="1">
                      <div class="blankSpace"></div>
                      <a href="Javascript:void(0)" onclick="javascript:hesk_toggleLayerDisplay('forgot');<?php echo $tmp; ?>"><?php echo $hesklang['forgot_tid'];?></a>
                    </div>
                </div>
            </form>
            <div align="left" id="forgot" class="alert alert-info" style="display: <?php echo $display; ?>;">
			    <p><?php echo $hesklang['tid_mail']; ?></p>
                <div class="blankSpace"></div>
                <form action="index.php" method="post" class="form-horizontal" name="form1">
                    <div class="form-group">
                        <label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
                        <div class="col-sm-9">
                            <input type="text" id="email" class="form-control" name="email" size="35" value="<?php echo $my_email; ?>" placeholder="<?php echo $hesklang['email']; ?>"/><input type="hidden" name="a" value="forgot_tid" />
                        </div>
                    </div>
                    <div class="form-group">
                        <div class="col-sm-offset-3 col-sm-9">
                            <button type="submit" class="btn btn-default" value="<?php echo $hesklang['tid_send']; ?>"><?php echo $hesklang['tid_send']; ?></button>
                        </div>
                    </div>
			    </form>
		    </div>
        </div>
    </div>
</div>
</div>

<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End print_form()


function hesk_printCustomerReplyForm($reopen=0)
{
	global $hesklang, $hesk_settings, $trackingID, $my_email;

	// Already printed?
	if (defined('REPLY_FORM'))
	{
		return '';
	}

	?>

	<h3 style="text-align:left"><?php echo $hesklang['add_reply']; ?></h3>
    <div class="footerWithBorder"></div>
    <div class="blankSpace"></div>

	<form role="form" class="form-horizontal" method="post" action="reply_ticket.php" enctype="multipart/form-data">
        <div class="form-group">
            <label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>: <span class="important">*</span></label>
            <div class="col-sm-9">
                <textarea name="message" class="form-control" rows="12" cols="60"><?php if (isset($_SESSION['ticket_message'])) {echo stripslashes(hesk_input($_SESSION['ticket_message']));} ?></textarea>     
            </div>
        </div>
        <?php
	    /* attachments */
	    if ($hesk_settings['attachments']['use'])
        {
	    ?>
        <div class="form-group">
            <label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>:</label>
            <div class="col-sm-9" style="text-align: left">
                <?php
                    for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
                    {
	                    echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
	                }
                    echo '<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window(\'file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
                ?>     
            </div>
        </div>
        <?php
	    }
	    ?>
        <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
        <input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>" />
        <?php
        if ($hesk_settings['email_view_ticket'])
        {
	        echo '<input type="hidden" name="e" value="' . $my_email . '" />';
        }
        if ($reopen)
        {
	        echo '<input type="hidden" name="reopen" value="1" />';
        }
        ?>
	    <input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="btn btn-default" />
    </form>

<?php

    // Make sure the form is only printed once per page
    define('REPLY_FORM', true);

} // End hesk_printCustomerReplyForm()


function hesk_printCustomerTicketReplies()
{
	global $hesklang, $hesk_settings, $result, $reply, $trackingID, $unread_replies;

	$i = $hesk_settings['new_top'] ? 0 : 1;

	while ($reply = hesk_dbFetchAssoc($result))
	{
		$color = 'class="ticketMessageContainer"';

		/* Store unread reply IDs for later */
		if ($reply['staffid'] && ! $reply['read'])
		{
			$unread_replies[] = $reply['id'];
		}

		$reply['dt'] = hesk_date($reply['dt']);
		?>
		<div <?php echo $color; ?>>
            <div class="ticketHeader">
                <div class="ticketName"><?php echo $reply['name']; ?></div>
            </div>
            <div class="ticketMessage">
                <div class="ticketMessageTop withBorder">
                    <p><?php echo $hesklang['date']; ?>: <?php echo $reply['dt']; ?><span style="float:  right;"><?php echo hesk_getCustomerButtons($i); ?></span></p>
                    <?php
                        /* Staff rating */
			            if ($hesk_settings['rating'] && $reply['staffid'])
			            {
				            if ($reply['rating']==1)
				            {
					            echo '<p class="rate">'.$hesklang['rnh'].'</p>';
				            }
				            elseif ($reply['rating']==5)
				            {
					            echo '<p class="rate">'.$hesklang['rh'].'</p>';
				            }
				            else
				            {
					            echo '
					            <div id="rating'.$reply['id'].'" class="rate">
					            '.$hesklang['r'].'
					            <a href="Javascript:void(0)" onclick="Javascript:hesk_rate(\'rate.php?rating=5&amp;id='.$reply['id'].'&amp;track='.$trackingID.'\',\'rating'.$reply['id'].'\')">'.strtolower($hesklang['yes']).'</a> /
					            <a href="Javascript:void(0)" onclick="Javascript:hesk_rate(\'rate.php?rating=1&amp;id='.$reply['id'].'&amp;track='.$trackingID.'\',\'rating'.$reply['id'].'\')">'.strtolower($hesklang['no']).'</a>
					            </div>
					            ';
				            }
			            }
			        ?>
                </div>
                <div class="ticketMessageBottom">
                    <p><b><?php echo $hesklang['message']; ?>:</b></p>
			        <p><?php echo $reply['message']; ?></p> 
                </div>
                <div class="ticketMessageTop">
                    <?php hesk_listAttachments($reply['attachments'],$i);?>
                </div> 
            </div>
        </div>
        <?php
	}

    return $i;

} // End hesk_printCustomerTicketReplies()


function hesk_listAttachments($attachments='', $white=1)
{
	global $hesk_settings, $hesklang, $trackingID;

	/* Attachments disabled or not available */
	if ( ! $hesk_settings['attachments']['use'] || ! strlen($attachments) )
    {
    	return false;
    }

    /* Style and mousover/mousout */
    $tmp = $white ? 'White' : 'Blue';
    $style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';

	/* List attachments */
	echo '<p><b>'.$hesklang['attachments'].':</b><br />';
	$att=explode(',',substr($attachments, 0, -1));
	foreach ($att as $myatt)
	{
		list($att_id, $att_name) = explode('#', $myatt);

		echo '
		<a href="download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.$hesk_settings['e_query'].'"><img src="img/clip.png" width="16" height="16" alt="'.$hesklang['dnl'].' '.$att_name.'" title="'.$hesklang['dnl'].' '.$att_name.'" '.$style.' /></a>
		<a href="download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.$hesk_settings['e_query'].'">'.$att_name.'</a><br />
        ';
	}
	echo '</p>';

    return true;
} // End hesk_listAttachments()


function hesk_getCustomerButtons($white=1)
{
	global $hesk_settings, $hesklang, $trackingID;

	$options = '';

    /* Style and mousover/mousout */
    $tmp = $white ? 'White' : 'Blue';
    $style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';

	/* Print ticket button */
    $options .= '<a href="print.php?track='.$trackingID.$hesk_settings['e_query'].'" title="'.$hesklang['printer_friendly'].'"><span class="glyphicon glyphicon-print"></span> '.$hesklang['printer_friendly'].' </a> ';

    /* Return generated HTML */
    return $options;

} // END hesk_getCustomerButtons()
?>