2015-11-02 12:55:32 -05:00
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<?php
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function get_ticket_for_id($hesk_settings, $id = NULL) {
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$sql = "SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` ";
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if ($id != NULL) {
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$sql .= "WHERE `id` = ".intval($id);
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}
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$response = hesk_dbQuery($sql);
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if (hesk_dbNumRows($response) == 0) {
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return NULL;
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}
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$results = [];
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while ($row = hesk_dbFetchAssoc($response)) {
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2015-11-05 22:01:14 -05:00
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$row['id'] = intval($row['id']);
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$row['category'] = intval($row['category']);
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$row['priority'] = intval($row['priority']);
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$row['status'] = intval($row['status']);
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$row['openedby'] = intval($row['openedby']);
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$row['lastreplier'] = intval($row['lastreplier']);
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$row['replierid'] = intval($row['replierid']);
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$row['archive'] = $row['archive'] == true;
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$row['locked'] = $row['locked'] == true;
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$row['html'] = $row['html'] == true;
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$row['screen_resolution_height'] = $row['screen_resolution_height'] != NULL
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? intval($row['screen_resolution_height'])
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: NULL;
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$row['screen_resolution_width'] = $row['screen_resolution_width'] != NULL
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? intval($row['screen_resolution_width'])
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: NULL;
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2015-11-02 12:55:32 -05:00
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$results[] = $row;
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}
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return $id == NULL ? $results : $results[0];
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}
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