Mods-for-HESK-Netsyms/inc/ticket_list.inc.php

<?php
/*******************************************************************************
 *  Title: Help Desk Software HESK
 *  Version: 2.6.7 from 18th April 2016
 *  Author: Klemen Stirn
 *  Website: http://www.hesk.com
 ********************************************************************************
 *  COPYRIGHT AND TRADEMARK NOTICE
 *  Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
 *  HESK is a registered trademark of Klemen Stirn.
 *  The HESK may be used and modified free of charge by anyone
 *  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
 *  By using this code you agree to indemnify Klemen Stirn from any
 *  liability that might arise from it's use.
 *  Selling the code for this program, in part or full, without prior
 *  written consent is expressly forbidden.
 *  Using this code, in part or full, to create derivate work,
 *  new scripts or products is expressly forbidden. Obtain permission
 *  before redistributing this software over the Internet or in
 *  any other medium. In all cases copyright and header must remain intact.
 *  This Copyright is in full effect in any country that has International
 *  Trade Agreements with the United States of America or
 *  with the European Union.
 *  Removing any of the copyright notices without purchasing a license
 *  is expressly forbidden. To remove HESK copyright notice you must purchase
 *  a license for this script. For more information on how to obtain
 *  a license please visit the page below:
 *  https://www.hesk.com/buy.php
 *******************************************************************************/
define('MINIMUM_REFRESH_THRESHOLD_IN_SECONDS', 1);
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {
    die('Invalid attempt');
}

/* List of staff */
if (!isset($admins)) {
    $admins = array();
    $res2 = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` ORDER BY `name` ASC");
    while ($row = hesk_dbFetchAssoc($res2)) {
        $admins[$row['id']] = $row['name'];
    }
}

/* List of categories */
$orderBy = $modsForHesk_settings['category_order_column'];
$hesk_settings['categories'] = array();
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `' . $orderBy . '` ASC');
while ($row = hesk_dbFetchAssoc($res2)) {
    $hesk_settings['categories'][$row['id']] = $row['name'];
}

/* Current MySQL time */
$mysql_time = hesk_dbTime();

/* Get number of tickets and page number */
$result = hesk_dbQuery($sql_count);
$total = hesk_dbResult($result);

//-- Precondition: The panel has already been created, and there is NO open <div class="panel-body"> tag yet.
echo '<div class="panel-body">';
if ($total > 0) {

    /* This query string will be used to browse pages */
    if ($href == 'show_tickets.php') {
        #$query  = 'status='.$status;

        $query = '';
        $query .= 's' . implode('=1&amp;s', array_keys($status)) . '=1';
        $query .= '&amp;p' . implode('=1&amp;p', array_keys($priority)) . '=1';

        $query .= '&amp;category=' . $category;
        $query .= '&amp;sort=' . $sort;
        $query .= '&amp;asc=' . $asc;
        $query .= '&amp;limit=' . $maxresults;
        $query .= '&amp;archive=' . $archive[1];
        $query .= '&amp;s_my=' . $s_my[1];
        $query .= '&amp;s_ot=' . $s_ot[1];
        $query .= '&amp;s_un=' . $s_un[1];

        $query .= '&amp;cot=' . $cot;
        $query .= '&amp;g=' . $group;

        $query .= '&amp;page=';
    } else {
        $query = 'q=' . $q;
        $query .= '&amp;what=' . $what;
        $query .= '&amp;category=' . $category;
        $query .= '&amp;dt=' . urlencode($date_input);
        $query .= '&amp;sort=' . $sort;
        $query .= '&amp;asc=' . $asc;
        $query .= '&amp;limit=' . $maxresults;
        $query .= '&amp;archive=' . $archive[2];
        $query .= '&amp;s_my=' . $s_my[2];
        $query .= '&amp;s_ot=' . $s_ot[2];
        $query .= '&amp;s_un=' . $s_un[2];
        $query .= '&amp;page=';
    }

    $pages = ceil($total / $maxresults) or $pages = 1;
    if ($page > $pages) {
        $page = $pages;
    }
    $limit_down = ($page * $maxresults) - $maxresults;

    $prev_page = ($page - 1 <= 0) ? 0 : $page - 1;
    $next_page = ($page + 1 > $pages) ? 0 : $page + 1;
    $autorefreshInSeconds = $_SESSION['autorefresh'] / 1000;
    $autorefresh = '';
    if ($autorefreshInSeconds >= MINIMUM_REFRESH_THRESHOLD_IN_SECONDS) {
        $autorefresh = ' | ' . $hesklang['autorefresh'] . ' ' . $autorefreshInSeconds . ' ' . $hesklang['abbr']['second'];
        ?>
        <script>
            (function () {
                setTimeout("location.reload(true);", <?php echo $_SESSION['autorefresh']; ?>);
            })();
        </script>
    <?php }
    echo sprintf($hesklang['tickets_on_pages'], $total, $pages) . $autorefresh . ' <br />';

    if ($pages > 1) {

        /* List pages */
        echo '<div class="row">
                <div class="col-md-6 col-sm-12 text-right nu-rtlFloatLeft">
                    <ul class="pagination" style="margin: 0">';
        if ($pages > 7) {
            if ($page > 2) {
                echo '<li><a href="' . $href . '?' . $query . '1">&laquo;</a></li>'; // <<
            }

            if ($prev_page) {
                echo '<li><a href="' . $href . '?' . $query . $prev_page . '">&lsaquo;</a></li>'; // <
            }
        }

        for ($i = 1; $i <= $pages; $i++) {
            if ($i <= ($page + 5) && $i >= ($page - 5)) {
                if ($i == $page) {
                    echo '<li class="active"><a href="#">' . $i . '</a></li> ';
                } else {
                    echo '<li><a href="' . $href . '?' . $query . $i . '">' . $i . '</a></li>';
                }
            }
        }

        if ($pages > 7) {
            if ($next_page) {
                echo '<li><a href="' . $href . '?' . $query . $next_page . '">&rsaquo;</a></li>'; // >
            }

            if ($page < ($pages - 1)) {
                echo '<li><a href="' . $href . '?' . $query . $pages . '">&raquo;</a></li>'; // >>
            }
        }
        echo ' </ul>
               </div>
               <div class="col-md-6 col-sm-12 text-left">
                    <div class="form-inline">' . $hesklang['jump_page'] . '
                    <select class="form-control" name="myHpage" id="myHpage" onchange="javascript:window.location=\'' . $href . '?' . $query . '\'+document.getElementById(\'myHpage\').value">';
        for ($i = 1; $i <= $pages; $i++) {
            $tmp = ($page == $i) ? ' selected="selected"' : '';
            echo '<option value="' . $i . '"' . $tmp . '>' . $i . '</option>';
        }
        echo '</select>
                </div>
             </div>
         </div>';

    }

    /* We have the full SQL query now, get tickets */
    $sql .= " LIMIT " . hesk_dbEscape($limit_down) . " , " . hesk_dbEscape($maxresults) . " ";
    $result = hesk_dbQuery($sql);

    /* Uncomment for debugging */
    # echo "SQL: $sql\n<br>";

    /* This query string will be used to order and reverse display */
    if ($href == 'show_tickets.php') {
        #$query  = 'status='.$status;

        $query = '';
        $query .= 's' . implode('=1&amp;s', array_keys($status)) . '=1';
        $query .= '&amp;p' . implode('=1&amp;p', array_keys($priority)) . '=1';

        $query .= '&amp;category=' . $category;
        #$query .= '&amp;asc='.(isset($is_default) ? 1 : $asc_rev);
        $query .= '&amp;limit=' . $maxresults;
        $query .= '&amp;archive=' . $archive[1];
        $query .= '&amp;s_my=' . $s_my[1];
        $query .= '&amp;s_ot=' . $s_ot[1];
        $query .= '&amp;s_un=' . $s_un[1];
        $query .= '&amp;page=1';
        #$query .= '&amp;sort=';

        $query .= '&amp;cot=' . $cot;
        $query .= '&amp;g=' . $group;

    } else {
        $query = 'q=' . $q;
        $query .= '&amp;what=' . $what;
        $query .= '&amp;category=' . $category;
        $query .= '&amp;dt=' . urlencode($date_input);
        #$query .= '&amp;asc='.$asc;
        $query .= '&amp;limit=' . $maxresults;
        $query .= '&amp;archive=' . $archive[2];
        $query .= '&amp;s_my=' . $s_my[2];
        $query .= '&amp;s_ot=' . $s_ot[2];
        $query .= '&amp;s_un=' . $s_un[2];
        $query .= '&amp;page=1';
        #$query .= '&amp;sort=';
    }

    $query .= '&amp;asc=';

    /* Print the table with tickets */
    $random = rand(10000, 99999);
    ?>

    <form role="form" class="form-inline" name="form1" action="delete_tickets.php" method="post"
          onsubmit="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['confirm_execute']); ?>')">

        <?php
        if (empty($group)) {
            hesk_print_list_head();
        }

        $i = 0;

        $group_tmp = '';
        $is_table = 0;
        $space = 0;

        while ($ticket = hesk_dbFetchAssoc($result)) {

            // Are we grouping tickets?
            if ($group) {
                require(HESK_PATH . 'inc/print_group.inc.php');
            }  // END if $group

            $color = '';

            $owner = '';
            $first_line = '(' . $hesklang['unas'] . ')' . " \n\n";
            if ($ticket['owner'] == $_SESSION['id']) {
                $owner = '<span class="assignedyou" title="' . $hesklang['tasy2'] . '"><span class="glyphicon glyphicon-user" data-toggle="tooltip" data-placement="top" title="' . $hesklang['tasy2'] . '"></span></span> ';
                $first_line = $hesklang['tasy2'] . " \n\n";
            } elseif ($ticket['owner']) {
                if (!isset($admins[$ticket['owner']])) {
                    $admins[$ticket['owner']] = $hesklang['e_udel'];
                }
                $owner = '<span class="assignedother" title="' . $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . '"><span class="glyphicon glyphicon-user" data-toggle="tooltip" data-placement="top" title="' . $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . '"></span></span> ';
                $first_line = $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . " \n\n";
            }

            // Prepare ticket priority
            switch ($ticket['priority']) {
                case 0:
                    $ticket['priority'] = '<span style="color: red; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="' . $hesklang['critical'] . '"></span>';
                    $color = 'danger';
                    break;
                case 1:
                    $ticket['priority'] = '<span style="color: orange; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="' . $hesklang['high'] . '"></span>';
                    $color = 'warning';
                    break;
                case 2:
                    $ticket['priority'] = '<span style="color: green; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="' . $hesklang['medium'] . '"></span>';
                    break;
                default:
                    $ticket['priority'] = '<span style="color: blue; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="' . $hesklang['low'] . '"></span>';
            }

            // Set message (needed for row title)
            $ticket['message'] = $first_line . substr(strip_tags($ticket['message']), 0, 200) . '...';

            // Start ticket row
            echo '
		<tr title="' . $ticket['message'] . '">
		<td class="' . $color . '" style="text-align:left; white-space:nowrap;"><input type="checkbox" name="id[]" value="' . $ticket['id'] . '" />&nbsp;</td>
		';

            // Print sequential ID and link it to the ticket page
            if (hesk_show_column('id')) {
                echo '<td class="' . $color . '" style="text-align:left; white-space:nowrap;"><a href="admin_ticket.php?track=' . $ticket['trackid'] . '&amp;Refresh=' . $random . '">' . $ticket['id'] . '</a></td>';
            }

            // Print tracking ID and link it to the ticket page
            if (hesk_show_column('trackid')) {
                echo '<td class="' . $color . '" style="text-align:left; white-space:nowrap;">
                <a href="admin_ticket.php?track=' . $ticket['trackid'] . '&amp;Refresh=' . $random . '">' . $ticket['trackid'] . '</a>';
                if ($modsForHesk_settings['show_number_merged'] && $ticket['merged'] != '') {
                    $tooltipMarkup = $hesklang['merged_tickets'];
                    $mergedIds = explode('#', $ticket['merged']);
                    $mergedTickets = '';
                    $numberOfTickets = 0;
                    foreach ($mergedIds as $mergeId) {
                        if ($mergeId != '') {
                            $numberOfTickets++;
                            $mergedTickets .= '<li>' . $mergeId . '</li>';
                        }
                    }
                    $tooltipMarkup .= '<ul>' . $mergedTickets . '</ul>';
                    $output = sprintf($hesklang['x_merged'], $numberOfTickets);
                    echo '&nbsp;&nbsp;<span data-toggle="htmlpopover-onclick" data-content="' . $tooltipMarkup . '" style="cursor: pointer;color: #666">' . $output . '</span>';
                }
                echo '</td>';
            }

            // Print date submitted
            if (hesk_show_column('dt')) {
                switch ($hesk_settings['submittedformat']) {
                    case 1:
                        $ticket['dt'] = hesk_formatDate($ticket['dt']);
                        break;
                    case 2:
                        $ticket['dt'] = hesk_time_lastchange($ticket['dt']);
                        break;
                    default:
                        $ticket['dt'] = hesk_time_since(strtotime($ticket['dt']));
                }
                echo '<td class="' . $color . '">' . $ticket['dt'] . '</td>';
            }

            // Print last modified
            if (hesk_show_column('lastchange')) {
                switch ($hesk_settings['updatedformat']) {
                    case 1:
                        $ticket['lastchange'] = hesk_formatDate($ticket['lastchange']);
                        break;
                    case 2:
                        $ticket['lastchange'] = hesk_time_lastchange($ticket['lastchange']);
                        break;
                    default:
                        $ticket['lastchange'] = hesk_time_since(strtotime($ticket['lastchange']));
                }
                echo '<td class="' . $color . '">' . $ticket['lastchange'] . '</td>';
            }

            // Print ticket category
            if (hesk_show_column('category')) {
                $ticket['category'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
                echo '<td class="' . $color . '">' . $ticket['category'] . '</td>';
            }

            // Print customer name
            if (hesk_show_column('name')) {
                echo '<td class="' . $color . '">' . $ticket['name'] . '</td>';
            }

            // Print customer email
            if (hesk_show_column('email')) {
                echo '<td class="' . $color . '"><a href="mailto:' . $ticket['email'] . '">' . $hesklang['clickemail'] . '</a></td>';
            }

            // Print subject and link to the ticket page
            if (hesk_show_column('subject')) {
                echo '<td class="' . $color . '">' . ($ticket['archive'] ? '<i class="fa fa-tag" style="font-size: 14px;color:#000" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['archived'] . '"></i> ' : '') . $owner . '<a href="admin_ticket.php?track=' . $ticket['trackid'] . '&amp;Refresh=' . $random . '">' . $ticket['subject'] . '</a></td>';
            }

            // Print ticket status
            if (hesk_show_column('status')) {
                $statusRS = hesk_dbQuery("SELECT `ID`, `TextColor` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE ID = " . $ticket['status']);
                $statusName = hesk_dbFetchAssoc($statusRS);
                $ticket['status'] = '<span style="color: ' . $statusName['TextColor'] . '">' . mfh_getDisplayTextForStatusId($statusName['ID']) . '</span>';
                echo '<td class="' . $color . '">' . $ticket['status'] . '&nbsp;</td>';
            }

            // Print ticket owner
            if (hesk_show_column('owner')) {
                if ($ticket['owner']) {
                    $ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : $hesklang['unas'];
                } else {
                    $ticket['owner'] = $hesklang['unas'];
                }
                echo '<td class="' . $color . '">' . $ticket['owner'] . '</td>';
            }

            // Print number of all replies
            if (hesk_show_column('replies')) {
                echo '<td class="' . $color . '">' . $ticket['replies'] . '</td>';
            }

            // Print number of staff replies
            if (hesk_show_column('staffreplies')) {
                echo '<td class="' . $color . '">' . $ticket['staffreplies'] . '</td>';
            }

            // Print last replier
            if (hesk_show_column('lastreplier')) {
                if ($ticket['lastreplier']) {
                    $ticket['repliername'] = isset($admins[$ticket['replierid']]) ? $admins[$ticket['replierid']] : $hesklang['staff'];
                } else {
                    $ticket['repliername'] = $ticket['name'];
                }
                echo '<td class="' . $color . '">' . $ticket['repliername'] . '</td>';
            }

            // Print time worked
            if (hesk_show_column('time_worked')) {
                echo '<td class="' . $color . '">' . $ticket['time_worked'] . '</td>';
            }

            // Print custom fields
            foreach ($hesk_settings['custom_fields'] as $key => $value) {
                if ($value['use'] && hesk_show_column($key)) {
                    echo '<td class="' . $color . '">';
                    if ($value['type'] == 'date' && !empty($ticket[$key])) {
                        $dt = date('Y-m-d h:i:s', $ticket[$key]);
                        echo hesk_dateToString($dt, 0);
                    } else {
                        echo $ticket[$key];
                    }
                    echo '</td>';
                }
            }

            // End ticket row
            echo '
		<td class="' . $color . '" style="text-align:center; white-space:nowrap;">' . $ticket['priority'] . '&nbsp;</td>
		</tr>';
        } // End while
        ?>
        </table>
        </div>

        &nbsp;<br/>
        <table border="0" width="100%">
            <tr>
                <td width="50%" class="text-right" style="vertical-align:top">
                    <select class="form-control" name="a">
                        <option value="low"
                                selected="selected"><?php echo $hesklang['set_pri_to'] . ' ' . $hesklang['low']; ?></option>
                        <option
                            value="medium"><?php echo $hesklang['set_pri_to'] . ' ' . $hesklang['medium']; ?></option>
                        <option value="high"><?php echo $hesklang['set_pri_to'] . ' ' . $hesklang['high']; ?></option>
                        <option
                            value="critical"><?php echo $hesklang['set_pri_to'] . ' ' . $hesklang['critical']; ?></option>
                        <option value="close"><?php echo $hesklang['close_selected']; ?></option>
                        <?php
                        if (hesk_checkPermission('can_add_archive', 0)) {
                            ?>
                            <option value="tag"><?php echo $hesklang['add_archive_quick']; ?></option>
                            <option value="untag"><?php echo $hesklang['remove_archive_quick']; ?></option>
                            <?php
                        }

                        if (!defined('HESK_DEMO')) {

                            if (hesk_checkPermission('can_merge_tickets', 0)) {
                                ?>
                                <option value="merge"><?php echo $hesklang['mer_selected']; ?></option>
                                <?php
                            }
                            if (hesk_checkPermission('can_del_tickets', 0)) {
                                ?>
                                <option value="delete"><?php echo $hesklang['del_selected']; ?></option>
                                <?php
                            }

                        } // End demo
                        ?>
                    </select>
                    <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
                    <input class="btn btn-default" type="submit" value="<?php echo $hesklang['execute']; ?>"/>
                </td>
            </tr>
        </table>

    </form>
    <?php

} // END ticket list if total > 0
else {
    echo '<div class="row"><div class="col-sm-12">';
    $autorefreshInSeconds = $_SESSION['autorefresh'] / 1000;

    if ($autorefreshInSeconds >= MINIMUM_REFRESH_THRESHOLD_IN_SECONDS) {
        echo $hesklang['autorefresh'] . ' ' . $autorefreshInSeconds . ' ' . $hesklang['abbr']['second'];
        ?>
        <script>
            (function () {
                setTimeout("location.reload(true);", <?php echo $_SESSION['autorefresh']; ?>);
            })();
        </script>
        <?php
    }

    if (isset($is_search) || $href == 'find_tickets.php') {
        hesk_show_notice($hesklang['no_tickets_crit']);
    } else {
        hesk_show_notice($hesklang['no_tickets_open']);
    }

    echo '</div></div>';
}
echo '</div>
    </div>';


function hesk_print_list_head()
{
    global $hesk_settings, $href, $query, $sort_possible, $hesklang;
    ?>
    <div class="table-responsive">
    <table id="ticket-table" class="table table-hover">
    <thead>
    <tr>
        <th><input type="checkbox" id="checkall" name="checkall" value="2" onclick="hesk_changeAll(this)"/></th>
        <?php
        foreach ($hesk_settings['ticket_list'] as $field) {
            echo '<th><a href="' . $href . '?' . $query . $sort_possible[$field] . '&amp;sort=' . $field . '">' . $hesk_settings['possible_ticket_list'][$field] . '</a></th>';
        }
        ?>
        <th><a href="<?php echo $href . '?' . $query . $sort_possible['priority'] . '&amp;sort='; ?>priority"><i
                    class="fa fa-sort-<?php echo(($sort_possible['priority']) ? 'asc' : 'desc'); ?>"></i></a></th>
    </tr>
    </thead>
    <?php
} // END hesk_print_list_head()


function hesk_time_since($original)
{
    global $hesk_settings, $hesklang, $mysql_time;

    /* array of time period chunks */
    $chunks = array(
        array(60 * 60 * 24 * 365, $hesklang['abbr']['year']),
        array(60 * 60 * 24 * 30, $hesklang['abbr']['month']),
        array(60 * 60 * 24 * 7, $hesklang['abbr']['week']),
        array(60 * 60 * 24, $hesklang['abbr']['day']),
        array(60 * 60, $hesklang['abbr']['hour']),
        array(60, $hesklang['abbr']['minute']),
        array(1, $hesklang['abbr']['second']),
    );

    /* Invalid time */
    if ($mysql_time < $original) {
        // DEBUG return "T: $mysql_time (".date('Y-m-d H:i:s',$mysql_time).")<br>O: $original (".date('Y-m-d H:i:s',$original).")";
        return "0" . $hesklang['abbr']['second'];
    }

    $since = $mysql_time - $original;

    // $j saves performing the count function each time around the loop
    for ($i = 0, $j = count($chunks); $i < $j; $i++) {

        $seconds = $chunks[$i][0];
        $name = $chunks[$i][1];

        // finding the biggest chunk (if the chunk fits, break)
        if (($count = floor($since / $seconds)) != 0) {
            // DEBUG print "<!-- It's $name -->\n";
            break;
        }
    }

    $print = "$count{$name}";

    if ($i + 1 < $j) {
        // now getting the second item
        $seconds2 = $chunks[$i + 1][0];
        $name2 = $chunks[$i + 1][1];

        // add second item if it's greater than 0
        if (($count2 = floor(($since - ($seconds * $count)) / $seconds2)) != 0) {
            $print .= "$count2{$name2}";
        }
    }
    return $print;
} // END hesk_time_since()


function hesk_time_lastchange($original)
{
    global $hesk_settings, $hesklang;

    // Save time format setting so we can restore it later
    $copy = $hesk_settings['timeformat'];

    // We need this time format for this function
    $hesk_settings['timeformat'] = 'Y-m-d H:i:s';

    // Get HESK time-adjusted start of today if not already
    if (!defined('HESK_TIME_TODAY')) {
        // Adjust for HESK time and define constants for alter use
        define('HESK_TIME_TODAY', date('Y-m-d 00:00:00', hesk_date(NULL, false, false, false)));
        define('HESK_TIME_YESTERDAY', date('Y-m-d 00:00:00', strtotime(HESK_TIME_TODAY) - 86400));
    }

    // Adjust HESK time difference and get day name
    $ticket_time = hesk_date($original, true);

    if ($ticket_time >= HESK_TIME_TODAY) {
        // For today show HH:MM
        $day = substr($ticket_time, 11, 5);
    } elseif ($ticket_time >= HESK_TIME_YESTERDAY) {
        // For yesterday show word "Yesterday"
        $day = $hesklang['r2'];
    } else {
        // For other days show DD MMM YY
        list($y, $m, $d) = explode('-', substr($ticket_time, 0, 10));
        $day = '<span style="white-space: nowrap;">' . $d . ' ' . $hesklang['ms' . $m] . ' ' . substr($y, 2) . '</span>';
    }

    // Restore original time format setting
    $hesk_settings['timeformat'] = $copy;

    // Return value to display
    return $day;

} // END hesk_time_lastchange()