60 lines
2.1 KiB
PHP
60 lines
2.1 KiB
PHP
|
<?php
|
||
|
|
|
||
|
|
namespace BusinessLogic\Tickets;
|
||
|
|
|
||
|
|
|
||
|
|
use BusinessLogic\Emails\EmailSenderHelper;
|
||
|
|
use BusinessLogic\Exceptions\ApiFriendlyException;
|
||
|
|
use BusinessLogic\Helpers;
|
||
|
|
use BusinessLogic\Security\UserContext;
|
||
|
|
use BusinessLogic\ValidationModel;
|
||
|
|
use DataAccess\AuditTrail\AuditTrailGateway;
|
||
|
|
use DataAccess\Security\UserGateway;
|
||
|
|
use DataAccess\Statuses\StatusGateway;
|
||
|
|
use DataAccess\Tickets\TicketGateway;
|
||
|
|
|
||
|
|
class ReplyCreator {
|
||
|
|
private $statusGateway;
|
||
|
|
private $ticketGateway;
|
||
|
|
private $emailSenderHelper;
|
||
|
|
private $userGateway;
|
||
|
|
private $auditTrailGateway;
|
||
|
|
|
||
|
|
public function __construct(StatusGateway $statusGateway,
|
||
|
|
TicketGateway $ticketGateway,
|
||
|
|
EmailSenderHelper $emailSenderHelper,
|
||
|
|
UserGateway $userGateway,
|
||
|
|
AuditTrailGateway $auditTrailGateway) {
|
||
|
|
$this->statusGateway = $statusGateway;
|
||
|
|
$this->ticketGateway = $ticketGateway;
|
||
|
|
$this->emailSenderHelper = $emailSenderHelper;
|
||
|
|
$this->userGateway = $userGateway;
|
||
|
|
$this->auditTrailGateway = $auditTrailGateway;
|
||
|
|
}
|
||
|
|
|
||
|
|
/**
|
||
|
|
* @param $replyRequest CreateReplyRequest
|
||
|
|
* @param $heskSettings array
|
||
|
|
* @param $modsForHeskSettings array
|
||
|
|
* @param $userContext UserContext
|
||
|
|
* @throws ApiFriendlyException
|
||
|
|
*/
|
||
|
|
function createReplyByCustomer($replyRequest, $heskSettings, $modsForHeskSettings, $userContext) {
|
||
|
|
$ticket = $this->ticketGateway->getTicketByTrackingId($replyRequest->trackingId, $heskSettings);
|
||
|
|
|
||
|
|
if ($ticket === null) {
|
||
|
|
throw new ApiFriendlyException("Ticket with tracking ID {$replyRequest->trackingId} not found.",
|
||
|
|
"Ticket not found", 404);
|
||
|
|
}
|
||
|
|
|
||
|
|
$validationModel = new ValidationModel();
|
||
|
|
if (!strlen($replyRequest->replyMessage)) {
|
||
|
|
$validationModel->errorKeys[] = 'MESSAGE_REQUIRED';
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($modsForHeskSettings['rich_text_for_tickets_for_customers']) {
|
||
|
|
$replyRequest->replyMessage = Helpers::heskMakeUrl($replyRequest->replyMessage);
|
||
|
|
$replyRequest->replyMessage = nl2br($replyRequest->replyMessage);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|