Mods-for-HESK-Netsyms/admin/admin_submit_ticket.php

<?php
/*******************************************************************************
*  Title: Help Desk Software HESK
*  Version: 2.6.2 from 18th March 2015
*  Author: Klemen Stirn
*  Website: http://www.hesk.com
********************************************************************************
*  COPYRIGHT AND TRADEMARK NOTICE
*  Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
*  HESK is a registered trademark of Klemen Stirn.

*  The HESK may be used and modified free of charge by anyone
*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
*  By using this code you agree to indemnify Klemen Stirn from any
*  liability that might arise from it's use.

*  Selling the code for this program, in part or full, without prior
*  written consent is expressly forbidden.

*  Using this code, in part or full, to create derivate work,
*  new scripts or products is expressly forbidden. Obtain permission
*  before redistributing this software over the Internet or in
*  any other medium. In all cases copyright and header must remain intact.
*  This Copyright is in full effect in any country that has International
*  Trade Agreements with the United States of America or
*  with the European Union.

*  Removing any of the copyright notices without purchasing a license
*  is expressly forbidden. To remove HESK copyright notice you must purchase
*  a license for this script. For more information on how to obtain
*  a license please visit the page below:
*  https://www.hesk.com/buy.php
*******************************************************************************/

define('IN_SCRIPT',1);
define('HESK_PATH','../');

// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
require(HESK_PATH . 'inc/posting_functions.inc.php');

hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();

// We only allow POST requests from the HESK form to this file
if ( $_SERVER['REQUEST_METHOD'] != 'POST' )
{
	header('Location: admin_main.php');
	exit();
}

// Check for POST requests larger than what the server can handle
if ( empty($_POST) && ! empty($_SERVER['CONTENT_LENGTH']) )
{
	hesk_error($hesklang['maxpost']);
}

$hesk_error_buffer = array();

if ($hesk_settings['can_sel_lang']) {
    $tmpvar['language'] = hesk_POST('customerLanguage');
}
$tmpvar['name']	    = hesk_input( hesk_POST('name') ) or $hesk_error_buffer['name']=$hesklang['enter_your_name'];
$tmpvar['email']	= hesk_POST('email');
$tmpvar['category'] = intval( hesk_POST('category') ) or $hesk_error_buffer['category']=$hesklang['sel_app_cat'];
$tmpvar['priority'] = hesk_POST('priority');
$tmpvar['priority'] = strlen($tmpvar['priority']) ? intval($tmpvar['priority']) : -1;

if ($tmpvar['priority'] < 0 || $tmpvar['priority'] > 3)
{
    // If we are showing "Click to select" priority needs to be selected
    if ($hesk_settings['select_pri'])
    {
        $tmpvar['priority'] = -1;
        $hesk_error_buffer['priority'] = $hesklang['select_priority'];
    }
    else
    {
        $tmpvar['priority'] = 3;
    }
}

$tmpvar['subject']  = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer['subject']=$hesklang['enter_ticket_subject'];
$tmpvar['message']  = hesk_input( hesk_POST('message') ) or $hesk_error_buffer['message']=$hesklang['enter_message'];

// Is category a valid choice?
if ($tmpvar['category'])
{
	hesk_verifyCategory(1);

	// Is auto-assign of tickets disabled in this category?
	if ( empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign']) )
	{
		$hesk_settings['autoassign'] = false;
	}
}

// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
	if ($v['use'] && isset($_POST[$k]))
    {
        // Date will be handled by the jQuery datepicker
        if( $v['type'] == 'date' && $_POST[$k] != '')
        {
            $tmpvar[$k] = strtotime($_POST[$k]);
        } else if (is_array($_POST[$k]))
        {
			$tmpvar[$k]='';
			foreach ($_POST[$k] as $myCB)
			{
				$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';
			}
			$tmpvar[$k]=substr($tmpvar[$k],0,-6);
        }
        else
        {
    		$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input($_POST[$k])));
        }
	}
    else
    {
    	$tmpvar[$k] = '';
    }
}

// Generate tracking ID
$tmpvar['trackid'] = hesk_createID();

// Log who submitted ticket
$tmpvar['history'] = sprintf($hesklang['thist7'], hesk_date(), $_SESSION['name'].' ('.$_SESSION['user'].')');
$tmpvar['openedby'] = $_SESSION['id'];

// Owner
$tmpvar['owner'] = 0;
if (hesk_checkPermission('can_assign_others',0))
{
	$tmpvar['owner'] = intval( hesk_POST('owner') );

	// If ID is -1 the ticket will be unassigned
	if ($tmpvar['owner'] == -1)
	{
		$tmpvar['owner'] = 0;
	}
    // Automatically assign owner?
    elseif ($tmpvar['owner'] == -2 && $hesk_settings['autoassign'] == 1)
    {
		$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
		if ($autoassign_owner)
		{
			$tmpvar['owner']    = intval($autoassign_owner['id']);
			$tmpvar['history'] .= sprintf($hesklang['thist10'],hesk_date(),$autoassign_owner['name'].' ('.$autoassign_owner['user'].')');
		}
        else
        {
        	$tmpvar['owner'] = 0;
        }
    }
    // Check for invalid owner values
	elseif ($tmpvar['owner'] < 1)
	{
	    $tmpvar['owner'] = 0;
	}
    else
    {
	    // Has the new owner access to the selected category?
		$res = hesk_dbQuery("SELECT `name`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$tmpvar['owner']}' LIMIT 1");
	    if (hesk_dbNumRows($res) == 1)
	    {
	    	$row = hesk_dbFetchAssoc($res);
	        if (!$row['isadmin'])
	        {
				$row['categories']=explode(',',$row['categories']);
				if (!in_array($tmpvar['category'],$row['categories']))
				{
                	$_SESSION['isnotice'][] = 'category';
					$hesk_error_buffer['owner']=$hesklang['onasc'];
				}
	        }
	    }
	    else
	    {
        	$_SESSION['isnotice'][] = 'category';
	    	$hesk_error_buffer['owner']=$hesklang['onasc'];
	    }
    }
}
elseif (hesk_checkPermission('can_assign_self',0) && hesk_okCategory($tmpvar['category'],0) && !empty($_POST['assing_to_self']))
{
	$tmpvar['owner'] = intval($_SESSION['id']);
}

// Notify customer of the ticket?
$notify = (!empty($_POST['notify']) && !empty($tmpvar['email']) ) ? 1 : 0;

// Show ticket after submission?
$show = ! empty($_POST['show']) ? 1 : 0;

// Attachments
if ($hesk_settings['attachments']['use'])
{
    require_once(HESK_PATH . 'inc/attachments.inc.php');

    $attachments = array();
    $trackingID  = $tmpvar['trackid'];
    
    for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
    {
        $att = hesk_uploadFile($i);
        if ($att !== false && !empty($att))
        {
            $attachments[$i] = $att;
        }
    }
}
$tmpvar['attachments'] = '';

// If we have any errors lets store info in session to avoid re-typing everything
if (count($hesk_error_buffer)!=0)
{
	$_SESSION['iserror'] = array_keys($hesk_error_buffer);

    $_SESSION['as_name']     =  hesk_POST('name');
    $_SESSION['as_email']    =  hesk_POST('email');
    $_SESSION['as_category'] =  hesk_POST('category');
    $_SESSION['as_priority'] = $tmpvar['priority'];
    $_SESSION['as_subject']  =  hesk_POST('subject');
    $_SESSION['as_message']  =  hesk_POST('message');
    $_SESSION['as_owner']    = $tmpvar['owner'];
    $_SESSION['as_notify']   = $notify;
    $_SESSION['as_show']     = $show;

	foreach ($hesk_settings['custom_fields'] as $k=>$v)
	{
		if ($v['use'])
		{
            $_SESSION["as_$k"] = ($v['type'] == 'checkbox') ? hesk_POST_array($k) : hesk_POST($k);
		}
	}

    $tmp = '';
    foreach ($hesk_error_buffer as $error)
    {
        $tmp .= "<li>$error</li>\n";
    }
    $hesk_error_buffer = $tmp;

	// Remove any successfully uploaded attachments
	if ($hesk_settings['attachments']['use'])
	{
		hesk_removeAttachments($attachments);
	}

    $hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
    hesk_process_messages($hesk_error_buffer,'new_ticket.php');
}

if ($hesk_settings['attachments']['use'] && !empty($attachments))
{
    foreach ($attachments as $myatt)
    {
        hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($tmpvar['trackid'])."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
        $tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
    }
}

$tmpvar['message']=hesk_makeURL($tmpvar['message']);
$tmpvar['message']=nl2br($tmpvar['message']);

// Insert ticket to database
$ticket = hesk_newTicket($tmpvar);

// Notify the customer about the ticket?
if ($notify)
{
	hesk_notifyCustomer();
}

// If ticket is assigned to someone notify them?
if ($ticket['owner'] && $ticket['owner'] != intval($_SESSION['id']))
{
	// If we don't have info from auto-assign get it from database
    if ( ! isset($autoassign_owner['email']) )
    {
		hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you');
	}
    else
    {
		hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
    }
}

// Ticket unassigned, notify everyone that selected to be notified about unassigned tickets
elseif ( ! $ticket['owner'])
{
	hesk_notifyStaff('new_ticket_staff', " `id` != ".intval($_SESSION['id'])." AND `notify_new_unassigned` = '1' ");
}

// Unset temporary variables
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_cleanSessionVars('as_name');
hesk_cleanSessionVars('as_email');
hesk_cleanSessionVars('as_category');
hesk_cleanSessionVars('as_priority');
hesk_cleanSessionVars('as_subject');
hesk_cleanSessionVars('as_message');
hesk_cleanSessionVars('as_owner');
hesk_cleanSessionVars('as_notify');
hesk_cleanSessionVars('as_show');
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
	if ($v['use'])
	{
        hesk_cleanSessionVars("as_$k");
	}                    
}

// If ticket has been assigned to the person submitting it lets show a message saying so
if ($ticket['owner'] && $ticket['owner'] == intval($_SESSION['id']))
{
	$hesklang['new_ticket_submitted'] .= '<br />&nbsp;<br />
    <span class="glyphicon glyphicon-comment"></span> <b>' . (isset($autoassign_owner) ? $hesklang['taasy'] : $hesklang['tasy']) . '</b>';
}

// Show the ticket or just the success message
if ($show)
{
	hesk_process_messages($hesklang['new_ticket_submitted'],'admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999), 'SUCCESS');
}
else
{
	hesk_process_messages($hesklang['new_ticket_submitted'].'. <a href="admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000,99999) . '">' . $hesklang['view_ticket'] . '</a>', 'new_ticket.php', 'SUCCESS');
}
?>