2014-03-23 16:03:30 -04:00
< ? php
/*******************************************************************************
* Title : Help Desk Software HESK
2014-08-05 20:26:47 -04:00
* Version : 2.5 . 5 from 5 th August 2014
2014-03-23 16:03:30 -04:00
* Author : Klemen Stirn
* Website : http :// www . hesk . com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005 - 2013 Klemen Stirn . All Rights Reserved .
* HESK is a registered trademark of Klemen Stirn .
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT .
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it ' s use .
* Selling the code for this program , in part or full , without prior
* written consent is expressly forbidden .
* Using this code , in part or full , to create derivate work ,
* new scripts or products is expressly forbidden . Obtain permission
* before redistributing this software over the Internet or in
* any other medium . In all cases copyright and header must remain intact .
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union .
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden . To remove HESK copyright notice you must purchase
* a license for this script . For more information on how to obtain
* a license please visit the page below :
* https :// www . hesk . com / buy . php
*******************************************************************************/
define ( 'IN_SCRIPT' , 1 );
define ( 'HESK_PATH' , './' );
/* Get all the required files and functions */
require ( HESK_PATH . 'hesk_settings.inc.php' );
2014-11-29 14:13:00 -05:00
require ( HESK_PATH . 'modsForHesk_settings.inc.php' );
2014-03-23 16:03:30 -04:00
require ( HESK_PATH . 'inc/common.inc.php' );
hesk_load_database_functions ();
hesk_session_start ();
/* Get the tracking ID */
$trackingID = hesk_cleanID () or die ( " $hesklang[int_error] : $hesklang[no_trackID] " );
/* Connect to database */
hesk_dbConnect ();
/* Verify email address match if needed */
if ( empty ( $_SESSION [ 'id' ]) )
{
hesk_verifyEmailMatch ( $trackingID );
}
/* Get ticket info */
2014-06-14 11:22:02 -04:00
$res = hesk_dbQuery ( " SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`TicketViewContentKey` AS `statusKey`, `t2`.name AS `repliername`
2014-03-23 16:03:30 -04:00
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1` . `replierid` = `t2` . `id`
2014-06-14 11:22:02 -04:00
INNER JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` AS `ticketStatus` ON `t1` . `status` = `ticketStatus` . `ID`
2014-03-23 16:03:30 -04:00
WHERE `trackid` = '".hesk_dbEscape($trackingID)."' LIMIT 1 " );
if ( hesk_dbNumRows ( $res ) != 1 )
{
hesk_error ( $hesklang [ 'ticket_not_found' ]);
}
$ticket = hesk_dbFetchAssoc ( $res );
// Demo mode
if ( defined ( 'HESK_DEMO' ) )
{
$ticket [ 'email' ] = 'hidden@demo.com' ;
$ticket [ 'ip' ] = '127.0.0.1' ;
}
/* Get category name and ID */
$res = hesk_dbQuery ( " SELECT * FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " categories` WHERE `id`=' { $ticket [ 'category' ] } ' LIMIT 1 " );
/* If this category has been deleted use the default category with ID 1 */
if ( hesk_dbNumRows ( $res ) != 1 )
{
$res = hesk_dbQuery ( " SELECT * FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " categories` WHERE `id`='1' LIMIT 1 " );
}
$category = hesk_dbFetchAssoc ( $res );
/* Get replies */
$res = hesk_dbQuery ( " SELECT * FROM ` " . hesk_dbEscape ( $hesk_settings [ 'db_pfix' ]) . " replies` WHERE `replyto`=' { $ticket [ 'id' ] } ' ORDER BY `id` ASC " );
$replies = hesk_dbNumRows ( $res );
?>
<! DOCTYPE html PUBLIC " -//W3C//DTD HTML 4.0 Transitional//EN " >
< html >
< head >
< title >< ? php echo $hesk_settings [ 'hesk_title' ]; ?> </title>
< meta http - equiv = " Content-Type " content = " text/html; charset=<?php echo $hesklang['ENCODING'] ; ?> " >
< style type = " text/css " >
body , table , td , p
{
color : black ;
font - family : Verdana , Geneva , Arial , Helvetica , sans - serif ;
font - size : < ? php echo $hesk_settings [ 'print_font_size' ]; ?> px;
}
table
{
border - collapse : collapse ;
}
hr
{
border : 0 ;
color : #9e9e9e;
background - color : #9e9e9e;
height : 1 px ;
width : 100 % ;
2014-11-29 14:13:00 -05:00
text - align : < ? php if ( $modsForHesk_settings [ 'rtl' ]) { echo 'right' ;} else { echo 'left' ;} ?> ;
2014-03-23 16:03:30 -04:00
}
</ style >
</ head >
< body onload = " window.print() " >
< ? php
/* Ticket priority */
switch ( $ticket [ 'priority' ])
{
case 0 :
$ticket [ 'priority' ] = '<b>' . $hesklang [ 'critical' ] . '</b>' ;
break ;
case 1 :
$ticket [ 'priority' ] = '<b>' . $hesklang [ 'high' ] . '</b>' ;
break ;
case 2 :
$ticket [ 'priority' ] = $hesklang [ 'medium' ];
break ;
default :
$ticket [ 'priority' ] = $hesklang [ 'low' ];
}
/* Set last replier name */
if ( $ticket [ 'lastreplier' ])
{
if ( empty ( $ticket [ 'repliername' ]))
{
$ticket [ 'repliername' ] = $hesklang [ 'staff' ];
}
}
else
{
$ticket [ 'repliername' ] = $ticket [ 'name' ];
}
/* Other variables that need processing */
2014-08-05 20:26:47 -04:00
$ticket [ 'dt' ] = hesk_date ( $ticket [ 'dt' ], true );
$ticket [ 'lastchange' ] = hesk_date ( $ticket [ 'lastchange' ], true );
2014-03-23 16:03:30 -04:00
$random = mt_rand ( 10000 , 99999 );
// Print ticket head
echo '
< h3 > '.$ticket[subject].' </ h3 >
< hr />
< table border = " 1 " bordercolor = " #FFFFFF " cellspacing = " 0 " cellpadding = " 2 " width = " 100% " >
< tr >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' trackID '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $trackingID . ' </ td >
2014-06-14 11:22:02 -04:00
< td bgcolor = " #EEE " >< b > ' . $hesklang[' ticket_status '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $hesklang[$ticket[' statusKey ']] . ' </ td >
2014-03-23 16:03:30 -04:00
< td bgcolor = " #EEE " >< b > ' . $hesklang[' created_on '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $ticket[' dt '] . ' </ td >
</ tr >
< tr >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' last_update '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $ticket[' lastchange '] . ' </ td >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' last_replier '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $ticket[' repliername '] . ' </ td >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' category '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $category[' name '] . ' </ td >
</ tr >
' ;
// Show IP and time worked to staff
if ( ! empty ( $_SESSION [ 'id' ]) )
{
echo '
< tr >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' ts '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $ticket[' time_worked '] . ' </ td >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' ip '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $ticket[' ip '] . ' </ td >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' email '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $ticket[' email '] . ' </ td >
</ tr >
' ;
}
echo '<tr>' ;
// Assigned to?
if ( $ticket [ 'owner' ] && ! empty ( $_SESSION [ 'id' ]) )
{
$ticket [ 'owner' ] = hesk_getOwnerName ( $ticket [ 'owner' ]);
echo '
< td bgcolor = " #EEE " >< b > ' . $hesklang[' taso3 '] . ' </ b ></ td >
< td bgcolor = " #DDD " > ' . $ticket[' owner '] . ' </ td >
' ;
}
echo '
< td bgcolor = " #EEE " >< b > ' . $hesklang[' name '] . ' :</ b ></ td >
< td bgcolor = " #DDD " > ' . $ticket[' name '] . ' </ td >
' ;
echo '</tr>' ;
// Custom fields
$num_cols = 0 ;
echo '<tr>' ;
foreach ( $hesk_settings [ 'custom_fields' ] as $k => $v )
{
if ( $v [ 'use' ])
{
if ( $num_cols == 3 )
{
echo '</tr><tr>' ;
$num_cols = 0 ;
}
?>
2014-09-11 22:00:26 -04:00
< td bgcolor = " #EEE " >< b >< ? php echo $v [ 'name' ]; ?> :</b></td>
< td bgcolor = " #DDD " >< ? php echo hesk_unhortenUrl ( $ticket [ $k ]); ?> </td>
2014-03-23 16:03:30 -04:00
< ? php
2014-11-18 00:00:06 -05:00
$num_cols ++ ;
2014-03-23 16:03:30 -04:00
}
}
// Close ticket head table
echo '</table><br>' ;
// Print initial ticket message
echo '<p>' . hesk_unhortenUrl ( $ticket [ 'message' ]) . '</p>' ;
// Print replies
while ( $reply = hesk_dbFetchAssoc ( $res ))
{
2014-08-05 20:26:47 -04:00
$reply [ 'dt' ] = hesk_date ( $reply [ 'dt' ], true );
2014-03-23 16:03:30 -04:00
echo '
< hr />
< table border = " 1 " bordercolor = " #FFFFFF " cellspacing = " 0 " cellpadding = " 2 " width = " 100% " >
< tr >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' date '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $reply[' dt '] . ' </ td >
< td bgcolor = " #EEE " >< b > ' . $hesklang[' name '] . ' :</ b ></ td >< td bgcolor = " #DDD " > ' . $reply[' name '] . ' </ td >
</ tr >
</ table >
< p > ' . hesk_unhortenUrl($reply[' message ']) . ' </ p >
' ;
}
// Print "end of ticket" message
echo $hesklang [ 'end_ticket' ];
?>
</ body >
</ html >
