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Mods-for-HESK-Netsyms/inc/export_functions.inc.php

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Update export_functions
2018-05-16 18:55:16 -04:00
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
/*** FUNCTIONS ***/
function hesk_export_to_XML($sql, $export_selected = false)
{
global $hesk_settings, $hesklang, $ticket, $my_cat;
// We'll need HH:MM:SS format for hesk_date() here
$hesk_settings['timeformat'] = 'H:i:s';
// Get staff names
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` ORDER BY `name` ASC");
while ($row = hesk_dbFetchAssoc($result)) {
$admins[$row['id']] = $row['name'];
}
Fix missing categories on admin_main export
2018-05-17 20:08:59 -04:00
// Get category names
if ( ! isset($my_cat))
{
$my_cat = array();
$res2 = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . hesk_myCategories('id') . " ORDER BY `cat_order` ASC");
while ($row=hesk_dbFetchAssoc($res2))
{
$my_cat[$row['id']] = hesk_msgToPlain($row['name'], 1);
}
}
Update export_functions
2018-05-16 18:55:16 -04:00
// This will be the export directory
$export_dir = HESK_PATH.$hesk_settings['cache_dir'].'/';
// This will be the name of the export and the XML file
$export_name = 'hesk_export_' . date('Y-m-d_H-i-s') . '_' . mt_rand(10000, 99999);
$save_to = $export_dir . $export_name . '.xml';
// Do we have the export directory?
if (is_dir($export_dir) || (@mkdir($export_dir, 0777) && is_writable($export_dir))) {
// Is there an index.htm file?
if (!file_exists($export_dir.'index.htm')) {
@file_put_contents($export_dir.'index.htm', '');
}
// Cleanup old files
hesk_purge_cache('export', 86400);
} else {
hesk_error($hesklang['ede']);
}
// Make sure the file can be saved and written to
@file_put_contents($save_to, '');
if (!file_exists($save_to)) {
hesk_error($hesklang['eef']);
}
// Start generating the report message and generating the export
$success_msg = '';
$flush_me = '<br /><br />';
$flush_me .= hesk_date() . " | {$hesklang['inite']} ";
// Is this export of a date or date range?
if ($export_selected === false)
{
global $date_from, $date_to;
if ($date_from == $date_to)
{
$flush_me .= "(" . hesk_dateToString($date_from,0) . ")";
}
else
{
$flush_me .= "(" . hesk_dateToString($date_from,0) . " - " . hesk_dateToString($date_to,0) . ")";
}
}
// Start generating file contents
$tmp = '<?xml version="1.0" encoding="UTF-8"?>
<?mso-application progid="Excel.Sheet"?>
<Workbook xmlns="urn:schemas-microsoft-com:office:spreadsheet"
xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:x="urn:schemas-microsoft-com:office:excel"
xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet"
xmlns:html="http://www.w3.org/TR/REC-html40">
<OfficeDocumentSettings xmlns="urn:schemas-microsoft-com:office:office">
<AllowPNG/>
</OfficeDocumentSettings>
<ExcelWorkbook xmlns="urn:schemas-microsoft-com:office:excel">
<WindowHeight>8250</WindowHeight>
<WindowWidth>16275</WindowWidth>
<WindowTopX>360</WindowTopX>
<WindowTopY>90</WindowTopY>
<ProtectStructure>False</ProtectStructure>
<ProtectWindows>False</ProtectWindows>
</ExcelWorkbook>
<Styles>
<Style ss:ID="Default" ss:Name="Normal">
<Alignment ss:Vertical="Bottom"/>
<Borders/>
<Font ss:FontName="Calibri" x:CharSet="238" x:Family="Swiss" ss:Size="11"
ss:Color="#000000"/>
<Interior/>
<NumberFormat/>
<Protection/>
</Style>
<Style ss:ID="s62">
<NumberFormat ss:Format="General Date"/>
</Style>
<Style ss:ID="s63">
<NumberFormat ss:Format="Short Date"/>
</Style>
<Style ss:ID="s65">
<NumberFormat ss:Format="[h]:mm:ss"/>
</Style>
</Styles>
<Worksheet ss:Name="Sheet1">
<Table>
';
// Define column width
$tmp .= '
<Column ss:AutoFitWidth="0" ss:Width="50"/>
<Column ss:AutoFitWidth="0" ss:Width="84" ss:Span="1"/>
<Column ss:AutoFitWidth="0" ss:Width="110"/>
<Column ss:AutoFitWidth="0" ss:Width="110"/>
<Column ss:AutoFitWidth="0" ss:Width="90"/>
<Column ss:AutoFitWidth="0" ss:Width="90"/>
<Column ss:AutoFitWidth="0" ss:Width="87"/>
<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
<Column ss:AutoFitWidth="0" ss:Width="100"/>
<Column ss:AutoFitWidth="0" ss:Width="100"/>
<Column ss:AutoFitWidth="0" ss:Width="80"/>
<Column ss:AutoFitWidth="0" ss:Width="80"/>
';
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
$tmp .= '<Column ss:AutoFitWidth="0" ss:Width="80"/>' . "\n";
}
}
// Define first row (header)
$tmp .= '
<Row>
<Cell><Data ss:Type="String">#</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['trackID'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['date'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['last_update'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['name'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['email'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['category'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['priority'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['status'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['subject'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['message'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['owner'] . '</Data></Cell>
<Cell><Data ss:Type="String">' . $hesklang['ts'] . '</Data></Cell>
';
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
$tmp .= '<Cell><Data ss:Type="String">' . $v['name'] . '</Data></Cell>' . "\n";
}
}
$tmp .= "</Row>\n";
// Write what we have by now into the XML file
file_put_contents($save_to, $tmp, FILE_APPEND);
$flush_me .= hesk_date() . " | {$hesklang['gXML']}<br />\n";
// OK, now start dumping data and writing it into the file
$tickets_exported = 0;
$save_after = 100;
$this_round = 0;
$tmp = '';
$result = hesk_dbQuery($sql);
while ($ticket = hesk_dbFetchAssoc($result)) {
$ticket['status'] = mfh_getDisplayTextForStatusId($ticket['status']);
switch ($ticket['priority']) {
case 0:
$ticket['priority'] = $hesklang['critical'];
break;
case 1:
$ticket['priority'] = $hesklang['high'];
break;
case 2:
$ticket['priority'] = $hesklang['medium'];
break;
default:
$ticket['priority'] = $hesklang['low'];
}
$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];
$ticket['message'] = hesk_msgToPlain($ticket['message'], 1, 0);
$ticket['subject'] = hesk_msgToPlain($ticket['subject'], 1, 0);
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '';
$ticket['category'] = isset($my_cat[$ticket['category']]) ? $my_cat[$ticket['category']] : '';
// Format for export dates
$hesk_settings['timeformat'] = "Y-m-d\TH:i:s\.000";
// Create row for the XML file
$tmp .= '
<Row>
<Cell><Data ss:Type="Number">' . $ticket['id'] . '</Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['trackid'] . ']]></Data></Cell>
<Cell ss:StyleID="s62"><Data ss:Type="DateTime">' . hesk_date($ticket['dt'], true) . '</Data></Cell>
<Cell ss:StyleID="s62"><Data ss:Type="DateTime">' . hesk_date($ticket['lastchange'], true) . '</Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . hesk_msgToPlain($ticket['name'], 1) . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['email'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['category'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['priority'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['status'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['subject'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['message'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['owner'] . ']]></Data></Cell>
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['time_worked'] . ']]></Data></Cell>
';
// Add custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
if ($v['use']) {
switch ($v['type']) {
case 'date':
$tmp_dt = hesk_custom_date_display_format($ticket[$k], 'Y-m-d\T00:00:00.000');
$tmp .= strlen($tmp_dt) ? '<Cell ss:StyleID="s63"><Data ss:Type="DateTime">'.$tmp_dt : '<Cell><Data ss:Type="String">';
$tmp .= "</Data></Cell> \n";
break;
default:
$tmp .= '<Cell><Data ss:Type="String"><![CDATA['.hesk_msgToPlain($ticket[$k], 1, 0).']]></Data></Cell> ' . "\n";
}
}
}
$tmp .= "</Row>\n";
// Write every 100 rows into the file
if ($this_round >= $save_after) {
file_put_contents($save_to, $tmp, FILE_APPEND);
$this_round = 0;
$tmp = '';
usleep(1);
}
$tickets_exported++;
$this_round++;
} // End of while loop
// Go back to the HH:MM:SS format for hesk_date()
$hesk_settings['timeformat'] = 'H:i:s';
// Append any remaining rows into the file
if ($this_round > 0) {
file_put_contents($save_to, $tmp, FILE_APPEND);
}
// If any tickets were exported, continue, otherwise cleanup
if ($tickets_exported > 0) {
// Finish the XML file
$tmp = '
</Table>
<WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
<PageSetup>
<Header x:Margin="0.3"/>
<Footer x:Margin="0.3"/>
<PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
</PageSetup>
<Selected/>
<Panes>
<Pane>
<Number>3</Number>
<ActiveRow>4</ActiveRow>
</Pane>
</Panes>
<ProtectObjects>False</ProtectObjects>
<ProtectScenarios>False</ProtectScenarios>
</WorksheetOptions>
</Worksheet>
<Worksheet ss:Name="Sheet2">
<Table ss:ExpandedColumnCount="1" ss:ExpandedRowCount="1" x:FullColumns="1"
x:FullRows="1" ss:DefaultRowHeight="15">
</Table>
<WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
<PageSetup>
<Header x:Margin="0.3"/>
<Footer x:Margin="0.3"/>
<PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
</PageSetup>
<ProtectObjects>False</ProtectObjects>
<ProtectScenarios>False</ProtectScenarios>
</WorksheetOptions>
</Worksheet>
<Worksheet ss:Name="Sheet3">
<Table ss:ExpandedColumnCount="1" ss:ExpandedRowCount="1" x:FullColumns="1"
x:FullRows="1" ss:DefaultRowHeight="15">
</Table>
<WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
<PageSetup>
<Header x:Margin="0.3"/>
<Footer x:Margin="0.3"/>
<PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
</PageSetup>
<ProtectObjects>False</ProtectObjects>
<ProtectScenarios>False</ProtectScenarios>
</WorksheetOptions>
</Worksheet>
</Workbook>
';
file_put_contents($save_to, $tmp, FILE_APPEND);
// Log how many rows we exported
$flush_me .= hesk_date() . " | " . sprintf($hesklang['nrow'], $tickets_exported) . "<br />\n";
// We will convert XML to Zip to save a lot of space
$save_to_zip = $export_dir . $export_name . '.zip';
// Log start of Zip creation
$flush_me .= hesk_date() . " | {$hesklang['cZIP']}<br />\n";
// Preferrably use the zip extension
if (extension_loaded('zip')) {
$save_to_zip = $export_dir . $export_name . '.zip';
$zip = new ZipArchive;
$res = $zip->open($save_to_zip, ZipArchive::CREATE);
if ($res === TRUE) {
$zip->addFile($save_to, "{$export_name}.xml");
$zip->close();
} else {
die("{$hesklang['eZIP']} <$save_to_zip>\n");
}
} // Some servers have ZipArchive class enabled anyway - can we use it?
elseif (class_exists('ZipArchive')) {
require(HESK_PATH . 'inc/zip/Zip.php');
$zip = new Zip();
$zip->addLargeFile($save_to, "{$export_name}.xml");
$zip->finalize();
$zip->setZipFile($save_to_zip);
} // If not available, use a 3rd party Zip class included with HESK
else {
require(HESK_PATH . 'inc/zip/pclzip.lib.php');
$zip = new PclZip($save_to_zip);
$zip->add($save_to, PCLZIP_OPT_REMOVE_ALL_PATH);
}
// Delete XML, just leave the Zip archive
hesk_unlink($save_to);
// Echo memory peak usage
$flush_me .= hesk_date() . " | " . sprintf($hesklang['pmem'], (@memory_get_peak_usage(true) / 1048576)) . "<br />\r\n";
// We're done!
$flush_me .= hesk_date() . " | {$hesklang['fZIP']}<br /><br />";
// Success message
$success_msg .= $hesk_settings['debug_mode'] ? $flush_me : '<br /><br />';
$success_msg .= $hesklang['step1'] . ': <a href="' . $save_to_zip . '">' . $hesklang['ch2d'] . '</a><br /><br />' . $hesklang['step2'] . ': <a href="export.php?delete='.urlencode($export_name).'">' . $hesklang['dffs'] . '</a>';
} // No tickets exported, cleanup
else {
hesk_unlink($save_to);
}
return array($success_msg, $tickets_exported);
} // END hesk_export_to_XML()
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