Mods-for-HESK-Netsyms/inc/ticket_list.inc.php

<?php
/*******************************************************************************
*  Title: Help Desk Software HESK
*  Version: 2.5.3 from 16th March 2014
*  Author: Klemen Stirn
*  Website: http://www.hesk.com
********************************************************************************
*  COPYRIGHT AND TRADEMARK NOTICE
*  Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
*  HESK is a registered trademark of Klemen Stirn.

*  The HESK may be used and modified free of charge by anyone
*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
*  By using this code you agree to indemnify Klemen Stirn from any
*  liability that might arise from it's use.

*  Selling the code for this program, in part or full, without prior
*  written consent is expressly forbidden.

*  Using this code, in part or full, to create derivate work,
*  new scripts or products is expressly forbidden. Obtain permission
*  before redistributing this software over the Internet or in
*  any other medium. In all cases copyright and header must remain intact.
*  This Copyright is in full effect in any country that has International
*  Trade Agreements with the United States of America or
*  with the European Union.

*  Removing any of the copyright notices without purchasing a license
*  is expressly forbidden. To remove HESK copyright notice you must purchase
*  a license for this script. For more information on how to obtain
*  a license please visit the page below:
*  https://www.hesk.com/buy.php
*******************************************************************************/

/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}

/* List of staff */
if (!isset($admins))
{
	$admins = array();
	$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
	while ($row=hesk_dbFetchAssoc($res2))
	{
		$admins[$row['id']]=$row['name'];
	}
}

/* List of categories */
$hesk_settings['categories'] = array();
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($res2))
{
	$hesk_settings['categories'][$row['id']] = $row['name'];
}

/* Current MySQL time */
$mysql_time = hesk_dbTime();

/* Get number of tickets and page number */
$result = hesk_dbQuery($sql_count);
$total  = hesk_dbResult($result);

if ($total > 0)
{

	/* This query string will be used to browse pages */
	if ($href == 'show_tickets.php')
	{
		#$query  = 'status='.$status;

        $query = '';
        $query .= 's' . implode('=1&amp;s',array_keys($status)) . '=1';
        $query .= '&amp;p' . implode('=1&amp;p',array_keys($priority)) . '=1';

		$query .= '&amp;category='.$category;
		$query .= '&amp;sort='.$sort;
		$query .= '&amp;asc='.$asc;
		$query .= '&amp;limit='.$maxresults;
		$query .= '&amp;archive='.$archive[1];
		$query .= '&amp;s_my='.$s_my[1];
		$query .= '&amp;s_ot='.$s_ot[1];
		$query .= '&amp;s_un='.$s_un[1];

		$query .= '&amp;cot='.$cot;
		$query .= '&amp;g='.$group;

		$query .= '&amp;page=';
	}
	else
	{
		$query  = 'q='.$q;
	    $query .= '&amp;what='.$what;
		$query .= '&amp;category='.$category;
		$query .= '&amp;dt='.urlencode($date_input);
		$query .= '&amp;sort='.$sort;
		$query .= '&amp;asc='.$asc;
		$query .= '&amp;limit='.$maxresults;
		$query .= '&amp;archive='.$archive[2];
		$query .= '&amp;s_my='.$s_my[2];
		$query .= '&amp;s_ot='.$s_ot[2];
		$query .= '&amp;s_un='.$s_un[2];
		$query .= '&amp;page=';
	}

	$pages = ceil($total/$maxresults) or $pages = 1;
	if ($page > $pages)
	{
		$page = $pages;
	}
	$limit_down = ($page * $maxresults) - $maxresults;

	$prev_page = ($page - 1 <= 0) ? 0 : $page - 1;
	$next_page = ($page + 1 > $pages) ? 0 : $page + 1;

	if ($pages > 1)
	{
		echo '
        <div>
            <div align="center" style="float: left">
                '.sprintf($hesklang['tickets_on_pages'],$total,$pages).' '.$hesklang['jump_page'].' <select name="myHpage" id="myHpage">
            </div>
            <div align="right" style="float: right">
                <a href="new_ticket.php">'.$hesklang['nti'].'</a>
            </div>
        </div>';
		for ($i=1;$i<=$pages;$i++)
		{
        	$tmp = ($page == $i) ? ' selected="selected"' : '';
			echo '<option value="'.$i.'"'.$tmp.'>'.$i.'</option>';
		}
		echo'</select> <input type="button" value="'.$hesklang['go'].'" onclick="javascript:window.location=\''.$href.'?'.$query.'\'+document.getElementById(\'myHpage\').value" class="btn btn-default btn-xs" /><br />';

		/* List pages */
		if ($pages > 7)
		{
			if ($page > 2)
			{
				echo '<a href="'.$href.'?'.$query.'1"><b>&laquo;</b></a> &nbsp; ';
			}

			if ($prev_page)
			{
				echo '<a href="'.$href.'?'.$query.$prev_page.'"><b>&lsaquo;</b></a> &nbsp; ';
			}
		}

		for ($i=1; $i<=$pages; $i++)
		{
			if ($i <= ($page+5) && $i >= ($page-5))
			{
				if ($i == $page)
				{
					echo ' <b>'.$i.'</b> ';
				}
				else
				{
					echo ' <a href="'.$href.'?'.$query.$i.'">'.$i.'</a> ';
				}
			}
		}

		if ($pages > 7)
		{
			if ($next_page)
			{
				echo ' &nbsp; <a href="'.$href.'?'.$query.$next_page.'"><b>&rsaquo;</b></a> ';
			}

			if ($page < ($pages - 1))
			{
				echo ' &nbsp; <a href="'.$href.'?'.$query.$pages.'"><b>&raquo;</b></a>';
			}
		}

		echo '</p>';

	} // end PAGES > 1
	else
	{
		echo '
        <div>
            <div align="center" style="float: left">
                '.sprintf($hesklang['tickets_on_pages'],$total,$pages).'
            </div>
            <div align="right" style="float: right">
                <a href="new_ticket.php">'.$hesklang['nti'].'</a>
            </div>
        </div>';
	}

	/* We have the full SQL query now, get tickets */
	$sql .= " LIMIT ".hesk_dbEscape($limit_down)." , ".hesk_dbEscape($maxresults)." ";
	$result = hesk_dbQuery($sql);

    /* Uncomment for debugging */
    # echo "SQL: $sql\n<br>";

	/* This query string will be used to order and reverse display */
	if ($href == 'show_tickets.php')
	{
		#$query  = 'status='.$status;

        $query = '';
        $query .= 's' . implode('=1&amp;s',array_keys($status)) . '=1';
        $query .= '&amp;p' . implode('=1&amp;p',array_keys($priority)) . '=1';

		$query .= '&amp;category='.$category;
		#$query .= '&amp;asc='.(isset($is_default) ? 1 : $asc_rev);
		$query .= '&amp;limit='.$maxresults;
		$query .= '&amp;archive='.$archive[1];
		$query .= '&amp;s_my='.$s_my[1];
		$query .= '&amp;s_ot='.$s_ot[1];
		$query .= '&amp;s_un='.$s_un[1];
		$query .= '&amp;page=1';
		#$query .= '&amp;sort=';

		$query .= '&amp;cot='.$cot;
		$query .= '&amp;g='.$group;

	}
	else
	{
		$query  = 'q='.$q;
	    $query .= '&amp;what='.$what;
		$query .= '&amp;category='.$category;
		$query .= '&amp;dt='.urlencode($date_input);
		#$query .= '&amp;asc='.$asc;
		$query .= '&amp;limit='.$maxresults;
		$query .= '&amp;archive='.$archive[2];
		$query .= '&amp;s_my='.$s_my[2];
		$query .= '&amp;s_ot='.$s_ot[2];
		$query .= '&amp;s_un='.$s_un[2];
		$query .= '&amp;page=1';
		#$query .= '&amp;sort=';
	}

    $query .= '&amp;asc=';

	/* Print the table with tickets */
	$random=rand(10000,99999);
	?>

	<form role="form" class="form-inline" name="form1" action="delete_tickets.php" method="post" onsubmit="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['confirm_execute']); ?>')">

    <?php
    if (empty($group))
    {
		hesk_print_list_head();
    }

	$i = 0;
	$checkall = '<input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll()" />';

    $group_tmp = '';
	$is_table = 0;
	$space = 0;

	while ($ticket=hesk_dbFetchAssoc($result))
	{

		if ($group)
        {
			require(HESK_PATH . 'inc/print_group.inc.php');
        }  // END if $group

        $color = '';

		$owner = '';
        $first_line = '(' . $hesklang['unas'] . ')'." \n\n";
		if ($ticket['owner'] == $_SESSION['id'])
		{
			$owner = '<span class="assignedyou" title="'.$hesklang['tasy2'].'"><span class="glyphicon glyphicon-user"></span></span> ';
            $first_line = $hesklang['tasy2'] . " \n\n";
		}
		elseif ($ticket['owner'])
		{
        	if (!isset($admins[$ticket['owner']]))
            {
            	$admins[$ticket['owner']] = $hesklang['e_udel'];
            }
			$owner = '<span class="assignedother" title="'.$hesklang['taso3'] . ' ' . $admins[$ticket['owner']] .'"><span class="glyphicon glyphicon-user"></span></span> ';
            $first_line = $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . " \n\n";
		}

        $tagged = '';
        if ($ticket['archive'])
        {
			$tagged = '<i class="fa fa-tag"></i> ';
        }

		switch ($ticket['status'])
		{
			case 0:
				$ticket['status']='<span class="open">'.$hesklang['open'].'</span>';
				break;
			case 1:
				$ticket['status']='<span class="waitingreply">'.$hesklang['wait_reply'].'</span>';
				break;
			case 2:
				$ticket['status']='<span class="replied">'.$hesklang['replied'].'</span>';
				break;
			case 4:
				$ticket['status']='<span class="inprogress">'.$hesklang['in_progress'].'</span>';
				break;
			case 5:
				$ticket['status']='<span class="onhold">'.$hesklang['on_hold'].'</span>';
				break;
			default:
				$ticket['status']='<span class="resolved">'.$hesklang['closed'].'</span>';
		}

		switch ($ticket['priority'])
		{
			case 0:
				$ticket['priority']='<span style="color: red; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['critical'].'"></span>';
                $color = 'danger';
				break;
			case 1:
				$ticket['priority']='<span style="color: orange; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['high'].'"></span>';
				$color = 'warning';
                break;
			case 2:
				$ticket['priority']='<span style="color: green; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['medium '].'"></span>';
				break;
			default:
				$ticket['priority']='<span style="color: blue; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['low'].'"></span>';
		}

        $ticket['lastchange']=hesk_time_since(strtotime($ticket['lastchange']));

		if ($ticket['lastreplier'])
		{
			$ticket['repliername'] = isset($admins[$ticket['replierid']]) ? $admins[$ticket['replierid']] : $hesklang['staff'];
		}
		else
		{
			$ticket['repliername'] = $ticket['name'];
		}

		$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];

		$ticket['message'] = $first_line . substr(strip_tags($ticket['message']),0,200).'...';

		echo <<<EOC
		<tr class="$color" title="$ticket[message]">
		<td><input type="checkbox" name="id[]" value="$ticket[id]" />&nbsp;</td>
		<td><a href="admin_ticket.php?track=$ticket[trackid]&amp;Refresh=$random">$ticket[trackid]</a></td>
		<td>$ticket[lastchange]</td>
		<td>$ticket[name]</td>
		<td>$tagged$owner<a href="admin_ticket.php?track=$ticket[trackid]&amp;Refresh=$random">$ticket[subject]</a></td>
		<td>$ticket[status]&nbsp;</td>
		<td>$ticket[repliername]</td>
		<td>$ticket[priority]&nbsp;</td>
		</tr>

EOC;
	} // End while
	?>
	</table>
	</div>

    &nbsp;<br />

    <table border="0" width="100%">
    <tr>
    <td width="50%" style="text-align:left;vertical-align:top">
	    <?php
	    if (hesk_checkPermission('can_add_archive',0))
	    {
		    ?>
			<i class="fa fa-tag"></i> <?php echo $hesklang['archived2']; ?>&nbsp;&nbsp;
		    <?php
	    }
	    ?>

	    <span class="assignedyou"><span class="glyphicon glyphicon-user"></span></span> <?php echo $hesklang['tasy2']; ?>&nbsp;&nbsp;

	    <?php
	    if (hesk_checkPermission('can_view_ass_others',0))
	    {
		    ?>
			<span class="assignedother"><span class="glyphicon glyphicon-user"></span></span> <?php echo $hesklang['taso2']; ?>
		    <?php
	    }
	    ?>
        &nbsp;
    </td>
    <td width="50%" style="text-align:right;vertical-align:top">
		<select class="form-control" name="a">
		<option value="close" selected="selected"><?php echo $hesklang['close_selected']; ?></option>
		<?php
		if ( hesk_checkPermission('can_add_archive', 0) )
		{
			?>
			<option value="tag"><?php echo $hesklang['add_archive_quick']; ?></option>
			<option value="untag"><?php echo $hesklang['remove_archive_quick']; ?></option>
			<?php
		}

		if ( ! defined('HESK_DEMO') )
		{

			if ( hesk_checkPermission('can_merge_tickets', 0) )
			{
				?>
				<option value="merge"><?php echo $hesklang['mer_selected']; ?></option>
				<?php
			}
			if ( hesk_checkPermission('can_del_tickets', 0) )
			{
				?>
				<option value="delete"><?php echo $hesklang['del_selected']; ?></option>
				<?php
			}

		} // End demo
		?>
		</select>
		<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
		<input class="btn btn-default" type="submit" value="<?php echo $hesklang['execute']; ?>" />
    </td>
    </tr>
    </table>

	</form>
	<?php

} // END ticket list if total > 0
else
{
    echo '<div class="row"><div class="col-sm-12">';
    
    if (isset($is_search) || $href == 'find_tickets.php')
    {
        hesk_show_notice($hesklang['no_tickets_crit'].'<span style="float: right"><a href="new_ticket.php">'.$hesklang['nti'].'</a></span>');
    }
    else
    {
        hesk_show_notice($hesklang['no_tickets_open'].'<span style="float: right"><a href="new_ticket.php">'.$hesklang['nti'].'</a></span>');
    }
    
    echo '</div></div>';
}


function hesk_print_list_head()
{
	global $href, $query, $sort_possible, $hesklang;
	?>
	<div align="center">
	<table class="table table-hover">
        <thead>
	        <tr>
	        <th><input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll(this)" /></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['trackid'] . '&amp;sort='; ?>trackid"><?php echo $hesklang['trackID']; ?></a></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['lastchange'] . '&amp;sort='; ?>lastchange"><?php echo $hesklang['last_update']; ?></a></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['name'] . '&amp;sort='; ?>name"><?php echo $hesklang['name']; ?></a></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['subject'] . '&amp;sort='; ?>subject"><?php echo $hesklang['subject']; ?></a></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['status'] . '&amp;sort='; ?>status"><?php echo $hesklang['status']; ?></a></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['lastreplier'] . '&amp;sort='; ?>lastreplier"><?php echo $hesklang['last_replier']; ?></a></th>
	        <th><a href="<?php echo $href . '?' . $query . $sort_possible['priority'] . '&amp;sort='; ?>priority"><i class="fa fa-sort-<?php echo (($sort_possible['priority']) ? 'asc' : 'desc'); ?>"></i></a></th>
	        </tr>
        </thead>
	<?php
} // END hesk_print_list_head()


function hesk_time_since($original)
{
	global $hesk_settings, $hesklang, $mysql_time;

    /* array of time period chunks */
    $chunks = array(
        array(60 * 60 * 24 * 365 , $hesklang['abbr']['year']),
        array(60 * 60 * 24 * 30 , $hesklang['abbr']['month']),
        array(60 * 60 * 24 * 7, $hesklang['abbr']['week']),
        array(60 * 60 * 24 , $hesklang['abbr']['day']),
        array(60 * 60 , $hesklang['abbr']['hour']),
        array(60 , $hesklang['abbr']['minute']),
        array(1 , $hesklang['abbr']['second']),
    );

	/* Invalid time */
    if ($mysql_time < $original)
    {
    	// DEBUG return "T: $mysql_time (".date('Y-m-d H:i:s',$mysql_time).")<br>O: $original (".date('Y-m-d H:i:s',$original).")";
        return "0".$hesklang['abbr']['second'];
    }

    $since = $mysql_time - $original;

    // $j saves performing the count function each time around the loop
    for ($i = 0, $j = count($chunks); $i < $j; $i++) {

        $seconds = $chunks[$i][0];
        $name = $chunks[$i][1];

        // finding the biggest chunk (if the chunk fits, break)
        if (($count = floor($since / $seconds)) != 0) {
            // DEBUG print "<!-- It's $name -->\n";
            break;
        }
    }

    $print = "$count{$name}";

    if ($i + 1 < $j) {
        // now getting the second item
        $seconds2 = $chunks[$i + 1][0];
        $name2 = $chunks[$i + 1][1];

        // add second item if it's greater than 0
        if (($count2 = floor(($since - ($seconds * $count)) / $seconds2)) != 0) {
            $print .= "$count2{$name2}";
        }
    }
    return $print;
} // END hesk_time_since()