Mods-for-HESK-Netsyms/README.md

## [Mods for HESK](http://mods-for-hesk.mkochcs.com)  [![Number of Downloads](https://img.shields.io/github/downloads/mkoch227/Mods-for-HESK/latest/total.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Current Release](https://img.shields.io/github/release/mkoch227/Mods-for-HESK.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Project Status](https://img.shields.io/badge/status-maintained-brightgreen.svg)](https://www.github.com/mkoch227/Mods-for-HESK)
[![License](https://img.shields.io/badge/license-MIT-blue.svg)](https://github.com/mkoch227/Mods-for-HESK/blob/master/LICENSE)
[![Join the chat at https://gitter.im/mkoch227/Mods-for-HESK](https://badges.gitter.im/Join%20Chat.svg)](https://gitter.im/mkoch227/Mods-for-HESK?utm_source=badge&utm_medium=badge&utm_campaign=pr-badge&utm_content=badge) 

Mods for HESK is a set of modifications for [HESK](http://www.hesk.com) v2.6.x, a free and popular helpdesk solution.

## Features
<table>
    <tr>
        <td>
            <ul>
                <li>Calendar planning module</li>
                <li>A new, responsive user interface</li>
                <li>Ability to create custom ticket statuses</li>
                <li>Right-to-left text direction</li>
                <li>Designate parent/child relationships for tickets</li>
                <li>Ticket dashboard automatic refresh</li>
                <li>HTML-formatted e-mails</li>
                <li>Mailgun API support</li>
                <li>Customer email verifications</li>
                <li>Custom fields in multiple languages</li>
                <li>Create new ticket based on previous ticket</li>
                <li>Admins can restrict users from modifying notification settings</li>
                <li>Client-side form validation</li>
            </ul>
        </td>
        <td>
            <ul>
                <li>Email template editor</li>
                <li>Ticket attachments directly in emails</li>
                <li>Recent tickets for contact when viewing another ticket</li>
                <li>Restrict statuses from being closable</li>
                <li>Custom service message icons</li>
                <li>Permission templates</li>
                <li>Request users location in tickets</li>
                <li>Category managers</li>
                <li>Show number of merged tickets in ticket search view</li>
                <li>Enable / disable staff members</li>
                <li>More-restricted settings page access</li>
                <li>User agent tracking</li>
                <li>New custom fields: Date, Readonly, Hidden, Email, Multiple Select</li>
            </ul>
        </td>
    </tr>
</table>

## Download
The latest version available for download can be downloaded from https://mods-for-hesk.mkochcs.com. 
The `master` branch will always contain the latest release.

## Installation
Visit [https://mods-for-hesk.mkochcs.com/download.php](https://mods-for-hesk.mkochcs.com/download.php) for installation instructions.

## Languages / Support
Please visit https://developers.phpjunkyard.com/viewforum.php?f=19 for translation instructions and support.  
Mods for HESK translations are available at http://mods-for-hesk.mkochcs.com.

## Browser Compatibility
Mods for HESK is compatible with the following browsers:

- IE 11 / Edge
- Chrome (Current Version - 2 previous major revisions)
- Firefox (Current Version - 2 previous major revisions)
- Opera (Current Version - 2 previous major revisions)
- Safari (Current Version - 2 previous major revisions)

It is possible that older browsers may or may not work with Mods for HESK.
 However, support will not be provided for older browsers.

## Versioning
Releases will be numbered with the following format:

`<major>.<minor>.<patch>`

And constructed with the following guidelines:
 - Updates to ensure compatibility with new minor/major versions of HESK bumps the major
 - New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
 - Bug fixes and misc minor changes bumps the patch

## Credits
 - Mike Koch - Creator of Mods for HESK
 - Klemen Stirn - Creator of HESK