Mods-for-HESK-Netsyms/admin/new_ticket.php

<?php
/*******************************************************************************
*  Title: Help Desk Software HESK
*  Version: 2.5.5 from 5th August 2014
*  Author: Klemen Stirn
*  Website: http://www.hesk.com
********************************************************************************
*  COPYRIGHT AND TRADEMARK NOTICE
*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
*  HESK is a registered trademark of Klemen Stirn.

*  The HESK may be used and modified free of charge by anyone
*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
*  By using this code you agree to indemnify Klemen Stirn from any
*  liability that might arise from it's use.

*  Selling the code for this program, in part or full, without prior
*  written consent is expressly forbidden.

*  Using this code, in part or full, to create derivate work,
*  new scripts or products is expressly forbidden. Obtain permission
*  before redistributing this software over the Internet or in
*  any other medium. In all cases copyright and header must remain intact.
*  This Copyright is in full effect in any country that has International
*  Trade Agreements with the United States of America or
*  with the European Union.

*  Removing any of the copyright notices without purchasing a license
*  is expressly forbidden. To remove HESK copyright notice you must purchase
*  a license for this script. For more information on how to obtain
*  a license please visit the page below:
*  https://www.hesk.com/buy.php
*******************************************************************************/

define('IN_SCRIPT',1);
define('HESK_PATH','../');

// Auto-focus first empty or error field
define('AUTOFOCUS', true);

/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();

hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();

/* Varibles for coloring the fields in case of errors */
if (!isset($_SESSION['iserror']))
{
	$_SESSION['iserror'] = array();
}

if (!isset($_SESSION['isnotice']))
{
	$_SESSION['isnotice'] = array();
}

/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
	/* Is this an administrator? */
	if ($row['isadmin'])
    {
	    $admins[$row['id']]=$row['name'];
	    continue;
    }

	/* Not admin, is user allowed to view tickets? */
	if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
	{
		$admins[$row['id']]=$row['name'];
		continue;
	}
}

/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');

/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');

?>

<ol class="breadcrumb">
  <li><a href="admin_main.php"><?php echo $hesk_settings['hesk_title']; ?></a></li>
  <li class="active"><?php echo $hesklang['nti2']; ?></li>
</ol>

<div class="enclosingDashboard">
    <div class="row">
        <div align="left" class="col-md-4">
            <div class="moreToLeft">
		        <ul class="nav nav-tabs">
			        <li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['quick_help']; ?></a></li>
		        </ul>
		        <div class="summaryList">
                    <div class="viewTicketSidebar">
				        <p><?php echo $hesklang['nti3']; ?></p>
                        <br/>
                        <p><?php echo $hesklang['req_marked_with']; ?> <font class="important">*</font></p>
                    </div>				
		        </div>
	        </div>
        </div>
        <div class="col-md-7">
            <?php
                /* This will handle error, success and notice messages */
                hesk_handle_messages();
            ?>
            <h3><?php echo $hesklang['nti2']; ?></h3>
            <div class="footerWithBorder blankSpace"></div>

            <!-- START FORM -->
            <form role="form" class="form-horizontal" method="post" action="admin_submit_ticket.php" name="form1" enctype="multipart/form-data">
                <!-- Contact info -->
                <?php if (in_array('name',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
                    <label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>: <font class="important">*</font></label>
                    <div class="col-sm-9">
                        <input type="text" class="form-control" name="name" size="40" maxlength="30" value="<?php if (isset($_SESSION['as_name'])) {echo stripslashes(hesk_input($_SESSION['as_name']));} ?>"   placeholder="<?php echo $hesklang['name']; ?>"/>
                    </div>
                </div>
                <?php if (in_array('email',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} elseif (in_array('email',$_SESSION['isnotice'])) {echo '<div class="form-group has-warning">';} else {echo '<div class="form-group">';} ?>
                    <label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>: <font class="important">*</font></label>
                    <div class="col-sm-9">
                        <input type="text" class="form-control" name="email" size="40" maxlength="255" value="<?php if (isset($_SESSION['as_email'])) {echo stripslashes(hesk_input($_SESSION['as_email']));} ?>" <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(1)"'; } ?> placeholder="<?php echo $hesklang['email']; ?>"/>
                    </div>
                
                </div>
                <div id="email_suggestions"></div>
                <hr/>
                <!-- Department and Priority -->
                <?php if (in_array('category',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} elseif (in_array('category',$_SESSION['isnotice'])) {echo '<div class="form-group has-warning">';} else {echo '<div class="form-group">';} ?>
                    <label for="category" class="col-sm-3 control-label"><?php echo $hesklang['category']; ?>: <font class="important">*</font></label>
                    <div class="col-sm-9">
                        <select name="category" class="form-control">
                            <?php
	                            if (!empty($_GET['catid']))
	                            {
		                            $_SESSION['as_category'] = intval( hesk_GET('catid') );
	                            }

	                            $result = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');
	                            while ($row=hesk_dbFetchAssoc($result))
	                            {
	                                if (isset($_SESSION['as_category']) && $_SESSION['as_category'] == $row['id']) {$selected = ' selected="selected"';}
	                                else {$selected = '';}
	                                echo '<option value="'.$row['id'].'"'.$selected.'>'.$row['name'].'</option>';
	                            }
	                        ?>
                        </select>     
                    </div>
                </div>
                <?php if (in_array('priority',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
                    <label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></label>
                    <div class="col-sm-9">
                        <select name="priority" class="form-control">
                            <option value="3" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
	                        <option value="2" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
	                        <option value="1" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
	                        <option value="0" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==0) {echo 'selected="selected"';} ?>><?php echo $hesklang['critical']; ?></option>
                        </select>
                    </div>
                </div>
                <!-- Start Custom Before -->
                <?php

	            /* custom fields BEFORE comments */

	            foreach ($hesk_settings['custom_fields'] as $k=>$v)
	            {
		            if ($v['use'] && $v['place']==0)
	                {
	    	            // $v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
                        // Staff doesn't need to fill in required custom fields
                        $v['req'] = '';

			            if ($v['type'] == 'checkbox')
                        {
            	            $k_value = array();
                            if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
                            {
	                            foreach ($_SESSION["c_$k"] as $myCB)
	                            {
	                	            $k_value[] = stripslashes(hesk_input($myCB));
	                            }
                            }
                        }
                        elseif (isset($_SESSION["c_$k"]))
                        {
            	            $k_value  = stripslashes(hesk_input($_SESSION["c_$k"]));
                        }
                        else
                        {
            	            $k_value  = '';
                        }

	                    switch ($v['type'])
	                    {
	        	            /* Radio box */
	        	            case 'radio':
					            echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';

	            	            $options = explode('#HESK#',$v['value']);
                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

	                            foreach ($options as $option)
	                            {

		            	            if (strlen($k_value) == 0 || $k_value == $option)
		                            {
	                    	            $k_value = $option;
							            $checked = 'checked="checked"';
	                                }
	                                else
	                                {
	                    	            $checked = '';
	                                }

	                	            echo '<label style="font-weight: normal;"><input type="radio" id="'.$v['name'].'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
	                            }

                                echo '</div></div>';
	                        break;

	                        /* Select drop-down box */
	                        case 'select':

                	            $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

					            echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
                                <div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';

	            	            $options = explode('#HESK#',$v['value']);

	                            foreach ($options as $option)
	                            {

		            	            if (strlen($k_value) == 0 || $k_value == $option)
		                            {
	                    	            $k_value = $option;
	                                    $selected = 'selected="selected"';
		                            }
	                                else
	                                {
	                    	            $selected = '';
	                                }

	                	            echo '<option '.$selected.'>'.$option.'</option>';
	                            }

	                            echo '</select></div></div>';
	                        break;

	                        /* Checkbox */
	        	            case 'checkbox':
					            echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';

	            	            $options = explode('#HESK#',$v['value']);
                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

	                            foreach ($options as $option)
	                            {

		            	            if (in_array($option,$k_value))
		                            {
							            $checked = 'checked="checked"';
	                                }
	                                else
	                                {
	                    	            $checked = '';
	                                }

	                	            echo '<label style="font-weight: normal;"><input id="'.$v['name'].'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
	                            }
                                echo '</div></div>';
	                        break;

	                        /* Large text box */
	                        case 'textarea':
	                            $size = explode('#',$v['value']);
                                $size[0] = empty($size[0]) ? 5 : intval($size[0]);
                                $size[1] = empty($size[1]) ? 30 : intval($size[1]);

                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

					            echo '<div class="form-group">
                                <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
					            <div class="col-sm-9"><textarea class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
                                </div>';
	                        break;

	                        /* Default text input */
	                        default:
                	            if (strlen($k_value) != 0)
                                {
                    	            $v['value'] = $k_value;
                                }

                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

					            echo '<div class="form-group">
                                <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
					            <div class="col-sm-9"><input type="text" class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
                                </div>';
	                    }
	                }
	            }
                ?>
                <!-- End custom before -->
                <!-- Ticket Info -->
                <?php if (in_array('subject',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
                    <label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>: <font class="important">*</font></label>
                    <div class="col-sm-9">
                        <input class="form-control" type="text" name="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['as_subject'])) {echo stripslashes(hesk_input($_SESSION['as_subject']));} ?>" placeholder="<?php echo $hesklang['subject']; ?>" />
                    </div>         
                </div>
                <?php if (in_array('message',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
                    <div class="col-sm-12">
                        <textarea class="form-control" name="message" rows="12" cols="60" placeholder="<?php echo $hesklang['message']; ?>" ><?php if (isset($_SESSION['as_message'])) {echo stripslashes(hesk_input($_SESSION['as_message']));} ?></textarea>
                    </div>
                </div>
                <hr/>
                <!-- Custom After -->
                <?php

	            /* custom fields BEFORE comments */

	            foreach ($hesk_settings['custom_fields'] as $k=>$v)
	            {
		            if ($v['use'] && $v['place'])
	                {
	    	            // $v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
                        // Staff doesn't need to fill in required custom fields
                        $v['req'] = '';

			            if ($v['type'] == 'checkbox')
                        {
            	            $k_value = array();
                            if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
                            {
	                            foreach ($_SESSION["c_$k"] as $myCB)
	                            {
	                	            $k_value[] = stripslashes(hesk_input($myCB));
	                            }
                            }
                        }
                        elseif (isset($_SESSION["c_$k"]))
                        {
            	            $k_value  = stripslashes(hesk_input($_SESSION["c_$k"]));
                        }
                        else
                        {
            	            $k_value  = '';
                        }

	                    switch ($v['type'])
	                    {
	        	            /* Radio box */
	        	            case 'radio':
					            echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';

	            	            $options = explode('#HESK#',$v['value']);
                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

	                            foreach ($options as $option)
	                            {

		            	            if (strlen($k_value) == 0 || $k_value == $option)
		                            {
	                    	            $k_value = $option;
							            $checked = 'checked="checked"';
	                                }
	                                else
	                                {
	                    	            $checked = '';
	                                }

	                	            echo '<label style="font-weight: normal;"><input type="radio" id="'.$v['name'].'" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
	                            }

                                echo '</div></div>';
	                        break;

	                        /* Select drop-down box */
	                        case 'select':

                	            $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

					            echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
                                <div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';

	            	            $options = explode('#HESK#',$v['value']);

	                            foreach ($options as $option)
	                            {

		            	            if (strlen($k_value) == 0 || $k_value == $option)
		                            {
	                    	            $k_value = $option;
	                                    $selected = 'selected="selected"';
		                            }
	                                else
	                                {
	                    	            $selected = '';
	                                }

	                	            echo '<option '.$selected.'>'.$option.'</option>';
	                            }

	                            echo '</select></div></div>';
	                        break;

	                        /* Checkbox */
	        	            case 'checkbox':
					            echo '<div class="form-group"><label class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label><div align="left" class="col-sm-9">';

	            	            $options = explode('#HESK#',$v['value']);
                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

	                            foreach ($options as $option)
	                            {

		            	            if (in_array($option,$k_value))
		                            {
							            $checked = 'checked="checked"';
	                                }
	                                else
	                                {
	                    	            $checked = '';
	                                }

	                	            echo '<label style="font-weight: normal;"><input id="'.$v['name'].'" type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
	                            }
                                echo '</div></div>';
	                        break;

	                        /* Large text box */
	                        case 'textarea':
	                            $size = explode('#',$v['value']);
                                $size[0] = empty($size[0]) ? 5 : intval($size[0]);
                                $size[1] = empty($size[1]) ? 30 : intval($size[1]);

                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

					            echo '<div class="form-group">
                                <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
					            <div class="col-sm-9"><textarea class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea></div>
                                </div>';
	                        break;

	                        /* Default text input */
	                        default:
                	            if (strlen($k_value) != 0)
                                {
                    	            $v['value'] = $k_value;
                                }

                                $cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';

					            echo '<div class="form-group">
                                <label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
					            <div class="col-sm-9"><input type="text" class="form-control" placeholder="'.$v['name'].'" id="'.$v['name'].'" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' /></div>
                                </div>';
	                    }
	                }
	            }
                /* end custom after */
	            /* attachments */
	            if ($hesk_settings['attachments']['use']) {

	            ?>
                <div class="form-group">
                    <label for="attachments" class="control-label col-sm-3"><?php echo $hesklang['attachments']; ?>:</label>
                    <div class="col-sm-9">
                            <?php
	                        for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
                            {
    	                        $cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
		                        echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
	                        }
	                        ?>
	                        <a href="Javascript:void(0)" onclick="Javascript:hesk_window('../file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
                    </div>
                </div>
                <hr />
	            <?php
	            }
	            ?> 
                <!-- Admin options -->
                <div class="form-group">
                    <label class="col-sm-3 control-label"><?php echo $hesklang['addop']; ?>:</label>
                    <div class="col-sm-9">
                        <label><input type="checkbox" name="notify" value="1" <?php echo (!isset($_SESSION['as_notify']) || !empty($_SESSION['as_notify'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['seno']; ?></label><br />
                        <label><input type="checkbox" name="show" value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['otas']; ?></label><br />
                        <hr />     
                    </div>
                </div>
                <?php
	            if (hesk_checkPermission('can_assign_others',0))
	            {
                  if (in_array('owner',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>  
                    <label for="owner" class="col-sm-3 control-label"><?php echo $hesklang['asst2']; ?>:</label>
                    <div class="col-sm-9">
                        <select class="form-control" name="owner" >
		                <option value="-1"> &gt; <?php echo $hesklang['unas']; ?> &lt; </option>
		                <?php

		                if ($hesk_settings['autoassign'])
		                {
			                echo '<option value="-2"> &gt; ' . $hesklang['aass'] . ' &lt; </option>';
		                }

                        $owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;

		                foreach ($admins as $k=>$v)
		                {
			                if ($k == $owner)
			                {
				                echo '<option value="'.$k.'" selected="selected">'.$v.'</option>';
			                }
                            else
			                {
				                echo '<option value="'.$k.'">'.$v.'</option>';
			                }

		                }
		                ?>
		                </select>
                    </div>
                </div>
                <?php
	            }
	            elseif (hesk_checkPermission('can_assign_self',0))
	            {
                $checked = (!isset($_SESSION['as_owner']) || !empty($_SESSION['as_owner'])) ? 'checked="checked"' : '';
	            ?> 
                <div class="form-group">
                    <div class="col-sm-9 col-sm-offset-3">
                        <label><input type="checkbox" name="assing_to_self" value="1" <?php echo $checked; ?> /> <?php echo $hesklang['asss2']; ?></label>     
                    </div>
                </div> 
                <?php
	            }
	            ?>
                <!-- Submit -->
                <div class="form-group">
                    <div class="col-sm-9 col-sm-offset-3">
                        <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" /><input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default" />
                    </div>   
                </div>       
            </form>

<?php

hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');

require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
?>