New audit trail now appears on the ticket page
This commit is contained in:
Mike Koch
parent
953747d90d
commit
0ac67766ee
@ -98,14 +98,34 @@ if (!$ticket['owner'] && !$can_view_unassigned) {
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}
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// Get audit information
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$auditRes = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` AS `audit`
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$audit_sort = $hesk_settings['new_top'] ? "ASC" : "DESC";
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$auditRes = hesk_dbQuery("SELECT `audit`.`id`, `audit`.`language_key`, `audit`.`date`,
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`values`.`replacement_index`, `values`.`replacement_value`
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FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` AS `audit`
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LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail_to_replacement_values` AS `values`
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ON `audit`.`id` = `values`.`audit_trail_id`
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WHERE `entity_type` = 'TICKET' AND `entity_id` = " . intval($ticket['id']));
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$auditRecords = array();
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$lastAuditRecord = null;
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WHERE `entity_type` = 'TICKET' AND `entity_id` = " . intval($ticket['id']) . "
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ORDER BY `audit`.`date` {$audit_sort}");
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$audit_records = array();
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$current_audit_record = null;
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while ($row = hesk_dbFetchAssoc($auditRes)) {
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// TODO
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if ($current_audit_record == null || $current_audit_record['id'] != $row['id']) {
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if ($current_audit_record != null) {
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$audit_records[] = $current_audit_record;
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}
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$current_audit_record['id'] = $row['id'];
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$current_audit_record['language_key'] = $row['language_key'];
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$current_audit_record['date'] = $row['date'];
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$current_audit_record['replacement_values'] = array();
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}
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if ($row['replacement_index'] != null) {
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$current_audit_record['replacement_values'][intval($row['replacement_index'])] = $row['replacement_value'];
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}
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}
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if ($current_audit_record != null) {
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$audit_records[] = $current_audit_record;
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}
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/* Set last replier name */
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@ -1783,7 +1803,38 @@ function mfh_print_message() {
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function hesk_printTicketReplies()
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{
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global $hesklang, $hesk_settings, $result, $reply;
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global $hesklang, $hesk_settings, $result, $reply, $audit_records;
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// Sort replies and audit messages. They'll be in the proper order already
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$combined_records = array();
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foreach ($audit_records as $audit_record) {
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$audit_record['SORT_TYPE'] = 'AUDIT_RECORD';
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$combined_records[] = $audit_record;
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}
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while ($reply = hesk_dbFetchAssoc($result)) {
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$reply['SORT_TYPE'] = 'REPLY';
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$combined_records[] = $reply;
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}
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// Re-sort them so they're in order by date
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usort($combined_records, function ($a, $b) {
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$a_date = null;
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$b_date = null;
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if ($a['SORT_TYPE'] == 'REPLY') {
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$a_date = strtotime($a['dt']);
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} else {
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$a_date = strtotime($a['date']);
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}
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if ($b['SORT_TYPE'] == 'REPLY') {
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$b_date = strtotime($b['dt']);
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} else {
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$b_date = strtotime($b['date']);
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}
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return $a_date - $b_date;
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});
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echo '<ul class="timeline">';
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if (!$hesk_settings['new_top']) {
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@ -1792,66 +1843,12 @@ function hesk_printTicketReplies()
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echo '<li class="today-top"><i class="fa fa-clock-o bg-gray" data-toggle="tooltip" title="' . $hesklang['timeline_today'] . '"></i></li>';
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}
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while ($reply = hesk_dbFetchAssoc($result)) {
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$reply['dt'] = hesk_date($reply['dt'], true);
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?>
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<li>
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<?php if ($reply['staffid']): ?>
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<i class="fa fa-reply bg-orange" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_staff']; ?>"></i>
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<?php else: ?>
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<i class="fa fa-share bg-blue" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_customer']; ?>"></i>
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<?php endif; ?>
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<div class="timeline-item">
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<span class="time"><i class="fa fa-clock-o"></i> <?php echo $reply['dt']; ?></span>
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<h3 class="timeline-header"><?php echo $reply['name']; ?></h3>
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<div class="timeline-body">
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<div class="row">
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<div class="col-md-3 text-right">
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<strong><?php echo $hesklang['message_colon']; ?></strong>
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</div>
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<div class="col-md-9">
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<?php
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if ($reply['html']) {
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echo hesk_html_entity_decode($reply['message']);
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} else {
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echo $reply['message'];
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} ?>
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</div>
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</div>
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</div>
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<?php
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if ($hesk_settings['attachments']['use'] && strlen($reply['attachments'])):
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?>
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<div class="timeline-footer">
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<?php mfh_listAttachments($reply['attachments'], $reply['id'], true); ?>
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</div>
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<?php endif; ?>
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<div class="timeline-footer">
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<div class="row">
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<div class="col-md-6">
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<?php
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/* Staff rating */
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if ($hesk_settings['rating'] && $reply['staffid']) {
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if ($reply['rating'] == 1) {
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echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
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} elseif ($reply['rating'] == 5) {
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echo '<p class="rate">' . $hesklang['rh'] . '</p>';
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}
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}
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/* Show "unread reply" message? */
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if ($reply['staffid'] && !$reply['read']) {
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echo '<p class="rate">' . $hesklang['unread'] . '</p>';
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}
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?>
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</div>
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<div class="col-md-6 text-right">
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<?php echo hesk_getAdminButtonsInTicket(); ?>
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</div>
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</div>
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</div>
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</div>
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</li>
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<?php
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foreach ($combined_records as $record) {
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if ($record['SORT_TYPE'] == 'REPLY') {
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mfh_print_reply($record);
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} else {
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mfh_print_audit_record($record);
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}
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}
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if ($hesk_settings['new_top']) {
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@ -1865,6 +1862,156 @@ function hesk_printTicketReplies()
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} // End hesk_printTicketReplies()
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function mfh_print_reply($reply) {
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global $hesklang, $hesk_settings;
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$reply['dt'] = hesk_date($reply['dt'], true);
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?>
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<li>
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<?php if ($reply['staffid']): ?>
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<i class="fa fa-reply bg-orange" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_staff']; ?>"></i>
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<?php else: ?>
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<i class="fa fa-share bg-blue" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_customer']; ?>"></i>
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<?php endif; ?>
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<div class="timeline-item">
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<span class="time"><i class="fa fa-clock-o"></i> <?php echo $reply['dt']; ?></span>
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<h3 class="timeline-header"><?php echo $reply['name']; ?></h3>
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<div class="timeline-body">
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<div class="row">
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<div class="col-md-3 text-right">
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<strong><?php echo $hesklang['message_colon']; ?></strong>
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</div>
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<div class="col-md-9">
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<?php
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if ($reply['html']) {
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echo hesk_html_entity_decode($reply['message']);
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} else {
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echo $reply['message'];
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} ?>
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</div>
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</div>
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</div>
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<?php
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if ($hesk_settings['attachments']['use'] && strlen($reply['attachments'])):
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?>
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<div class="timeline-footer">
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<?php mfh_listAttachments($reply['attachments'], $reply['id'], true); ?>
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</div>
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<?php endif; ?>
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<div class="timeline-footer">
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<div class="row">
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<div class="col-md-6">
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<?php
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/* Staff rating */
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if ($hesk_settings['rating'] && $reply['staffid']) {
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if ($reply['rating'] == 1) {
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echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
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} elseif ($reply['rating'] == 5) {
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echo '<p class="rate">' . $hesklang['rh'] . '</p>';
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}
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}
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/* Show "unread reply" message? */
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if ($reply['staffid'] && !$reply['read']) {
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echo '<p class="rate">' . $hesklang['unread'] . '</p>';
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}
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?>
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</div>
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<div class="col-md-6 text-right">
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<?php echo hesk_getAdminButtonsInTicket(); ?>
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</div>
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</div>
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</div>
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</div>
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</li>
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<?php
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}
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function mfh_print_audit_record($record) {
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global $hesklang;
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$record['date'] = hesk_date($record['date'], true);
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$font_icon = null;
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switch ($record['language_key']) {
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case 'audit_moved_category':
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$font_icon = 'fa-pie-chart';
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break;
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case 'audit_assigned':
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case 'audit_assigned_self':
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$font_icon = 'fa-user-plus';
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break;
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case 'audit_unassigned':
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$font_icon = 'fa-user-minus';
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break;
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case 'audit_autoassigned':
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$font_icon = 'fa-bolt';
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break;
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case 'audit_closed':
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case 'audit_automatically_closed':
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$font_icon = 'fa-check-circle';
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break;
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case 'audit_opened':
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$font_icon = 'fa-circle-o';
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break;
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case 'audit_locked':
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case 'audit_automatically_locked':
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$font_icon = 'fa-lock';
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break;
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case 'audit_unlocked':
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$font_icon = 'fa-unlock-alt';
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break;
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case 'audit_created':
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case 'audit_submitted_by':
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$font_icon = 'fa-user';
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break;
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case 'audit_priority':
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// The new priority is in arg[1]
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$priority = $record['replacement_values'][1];
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if ($priority === 'critical') {
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$font_icon = 'fa-long-arrow-up';
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} elseif ($priority === 'high') {
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$font_icon = 'fa-angle-double-up';
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} elseif ($priority === 'medium') {
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$font_icon = 'fa-angle-double-down';
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} else {
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$font_icon = 'fa-long-arrow-down';
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}
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// Now localize the text for display
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$record['replacement_values'][1] = $hesklang[$priority];
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break;
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case 'audit_status':
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$font_icon = 'fa-exchange';
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break;
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case 'audit_submitted_via_piping':
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case 'audit_submitted_via_pop':
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$font_icon = 'fa-envelope-o';
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break;
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case 'audit_attachment_deleted':
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$font_icon = 'fa-paperclip';
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break;
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case 'audit_merged':
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$font_icon = 'fa-code-fork';
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break;
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case 'audit_time_worked':
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$font_icon = 'fa-clock';
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break;
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default:
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$font_icon = 'fa-question-circle';
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break;
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}
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?>
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<li>
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<i class="fa <?php echo $font_icon; ?> bg-gray"></i>
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<div class="timeline-item">
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<span class="time"><i class="fa fa-clock-o"></i> <?php echo $record['date']; ?></span>
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<h3 class="timeline-header audit-record">
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<?php echo vsprintf($hesklang[$record['language_key']], $record['replacement_values']); ?>
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</h3>
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</div>
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</li>
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<?php
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}
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function hesk_printReplyForm()
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{
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@ -71,7 +71,6 @@ if (hesk_dbNumRows($res) != 1) {
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$ticket = hesk_dbFetchAssoc($res);
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/* Log that ticket is being moved */
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//audit_moved_category
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mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_moved_category', hesk_date(), array(
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0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
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1 => $row['name']
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@ -350,4 +350,9 @@ div.ticket-info {
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border-color: #3c8dbc;
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box-shadow: none;
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outline: 0;
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}
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.timeline-header.audit-record {
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font-size: 12px !important;
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}
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