Netsyms/Mods-for-HESK-Netsyms
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Update pipe_functions

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This commit is contained in:
Mike Koch 2018-05-16 12:57:41 -04:00
parent 5608c32c7e
commit 0c13a6baf7
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GPG Key ID: 9DF46195699C8A67
1 changed files with 24 additions and 3 deletions
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27
inc/pipe_functions.inc.php
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@ -27,7 +27,7 @@ require(HESK_PATH . 'inc/mail/email_parser.php');
/*** FUNCTIONS ***/
function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority = -1)
function hesk_email2ticket($results, $protocol = 0, $set_category = 1, $set_priority = -1)
{
global $hesk_settings, $hesklang, $hesk_db_link, $ticket;
@ -269,7 +269,27 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
// Auto assign tickets if aplicable
$tmpvar['owner'] = 0;
$tmpvar['openedby'] = $pop3 ? -2 : -1;
// What protocol did we use to submit the ticket?
switch ($protocol) {
// POP3 fetching
case 1:
$audit_key = 'audit_submitted_via_pop';
$tmpvar['openedby'] = -2;
break;
// IMAP fetching
case 2:
$audit_key = 'audit_submitted_via_imap';
$tmpvar['openedby'] = -3;
break;
// Email piping
default:
$audit_key = 'audit_submitted_via_piping';
$tmpvar['openedby'] = -1;
}
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
@ -277,6 +297,7 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
if ($autoassign_owner) {
$tmpvar['owner'] = $autoassign_owner['id'];
$tmpvar['assignedby'] = -1;
}
// Custom fields will be empty as there is no reliable way of detecting them
@ -295,7 +316,7 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
// Insert ticket to database
$ticket = hesk_newTicket($tmpvar);
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', ($pop3 ? 'audit_submitted_via_pop' : 'audit_submitted_via_piping'), hesk_date());
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', $audit_key, hesk_date());
if ($autoassign_owner) {
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_autoassigned', hesk_date(),