Netsyms/Mods-for-HESK-Netsyms
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#92 Update print_tickets.inc.php

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This commit is contained in:
Mike Koch 2015-01-12 15:27:05 -05:00
parent 53b86d2dbb
commit 0c4e87b6e4
1 changed files with 44 additions and 5 deletions
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49
inc/print_tickets.inc.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -36,7 +36,42 @@
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// This SQL code will be used to retrieve results
$sql_final = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
$sql_final = "SELECT
`id`,
`trackid`,
`name`,
`email`,
`category`,
`priority`,
`subject`,
LEFT(`message`, 400) AS `message`,
`dt`,
`lastchange`,
`firstreply`,
`closedat`,
`status`,
`openedby`,
`firstreplyby`,
`closedby`,
`replies`,
`staffreplies`,
`owner`,
`time_worked`,
`lastreplier`,
`replierid`,
`archive`,
`locked`
";
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$sql_final .= ", `".$k."`";
}
}
$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This code will be used to count number of results
$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
@ -87,11 +122,15 @@ while ($row = $results->fetch_assoc())
}
$status = $possible_status;
foreach ($status as $k => $v)
// Process statuses unless overridden with "s_all" variable
if ( ! hesk_GET('s_all') )
{
if (empty($_GET['s'.$k]))
foreach ($status as $k => $v)
{
unset($status[$k]);
if (empty($_GET['s' . $k]))
{
unset($status[$k]);
}
}
}