#92 Update submit_ticket.php
This commit is contained in:
Mike Koch
parent
b4b624edbf
commit
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@ -1,7 +1,7 @@
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<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.5 from 5th August 2014
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* Version: 2.6.0 beta 1 from 30th December 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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@ -35,10 +35,24 @@
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define('IN_SCRIPT',1);
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define('HESK_PATH','./');
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// Try to detect some simple SPAM bots
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if ( ! isset($_POST['hx']) || $_POST['hx'] != 3 || ! isset($_POST['hy']) || $_POST['hy'] != '' || isset($_POST['phone']) )
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{
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header('HTTP/1.1 403 Forbidden');
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exit();
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}
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// Get all the required files and functions
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'modsForHesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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// Are we in maintenance mode?
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hesk_check_maintenance();
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// Are we in "Knowledgebase only" mode?
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hesk_check_kb_only();
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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require(HESK_PATH . 'inc/posting_functions.inc.php');
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@ -102,7 +116,7 @@ if ($hesk_settings['question_use'])
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if ($hesk_settings['secimg_use'] && ! isset($_SESSION['img_verified']))
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{
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// Using ReCaptcha?
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if ($hesk_settings['recaptcha_use'])
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if ($hesk_settings['recaptcha_use'] == 1)
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{
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require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
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@ -119,7 +133,31 @@ if ($hesk_settings['secimg_use'] && ! isset($_SESSION['img_verified']))
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{
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$hesk_error_buffer['mysecnum']=$hesklang['recaptcha_error'];
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}
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}
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// Using ReCaptcha API v2?
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elseif ($hesk_settings['recaptcha_use'] == 2)
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{
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require(HESK_PATH . 'inc/recaptcha/recaptchalib_v2.php');
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$resp = null;
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$reCaptcha = new ReCaptcha($hesk_settings['recaptcha_private_key']);
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// Was there a reCAPTCHA response?
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if ( isset($_POST["g-recaptcha-response"]) )
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{
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$resp = $reCaptcha->verifyResponse($_SERVER["REMOTE_ADDR"], hesk_POST("g-recaptcha-response") );
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}
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if ($resp != null && $resp->success)
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{
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$_SESSION['img_verified']=true;
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}
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else
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{
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$hesk_error_buffer['mysecnum']=$hesklang['recaptcha_error'];
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}
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}
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// Using PHP generated image
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else
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{
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@ -167,12 +205,39 @@ if ($hesk_settings['confirm_email'])
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}
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$tmpvar['category'] = intval( hesk_POST('category') ) or $hesk_error_buffer['category']=$hesklang['sel_app_cat'];
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$tmpvar['priority'] = $hesk_settings['cust_urgency'] ? intval( hesk_POST('priority') ) : 3;
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// Is priority a valid choice?
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if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3)
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// Do we allow customer to select priority?
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if ($hesk_settings['cust_urgency'])
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{
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$hesk_error_buffer['priority'] = $hesklang['sel_app_priority'];
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$tmpvar['priority'] = intval( hesk_POST('priority') );
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// We don't allow customers select "Critical". If priority is not valid set it to "low".
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if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3)
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{
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// If we are showing "Click to select" priority needs to be selected
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if ($hesk_settings['select_pri'])
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{
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$tmpvar['priority'] = -1;
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$hesk_error_buffer['priority'] = $hesklang['select_priority'];
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}
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else
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{
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$tmpvar['priority'] = 3;
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}
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}
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}
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// Priority will be selected based on the category selected
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else
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{
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$res = hesk_dbQuery("SELECT `priority` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=".intval($tmpvar['category']));
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if ( hesk_dbNumRows($res) == 1 )
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{
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$tmpvar['priority'] = intval( hesk_dbResult($res) );
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}
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else
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{
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$tmpvar['priority'] = 3;
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}
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}
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$tmpvar['subject'] = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer['subject']=$hesklang['enter_ticket_subject'];
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@ -223,10 +288,13 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v)
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}
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$_POST[$k] = '';
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}
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$_SESSION["c_$k"]=hesk_POST_array($k);
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}
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elseif ($v['req'])
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{
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
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$_SESSION["c_$k"]=hesk_POST($k);
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if (!strlen($tmpvar[$k]))
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{
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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@ -247,7 +315,6 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v)
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$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
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}
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}
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$_SESSION["c_$k"]=hesk_POST($k);
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}
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else
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{
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@ -255,6 +322,12 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v)
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}
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}
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// Check bans
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if ( ! isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR']) )
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{
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hesk_error($hesklang['baned_e']);
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}
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// Check maximum open tickets limit
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$below_limit = true;
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if ($hesk_settings['max_open'] && ! isset($hesk_error_buffer['email']) )
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@ -326,6 +399,12 @@ if (count($hesk_error_buffer))
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$tmpvar['message']=hesk_makeURL($tmpvar['message']);
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$tmpvar['message']=nl2br($tmpvar['message']);
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// Track suggested knowledgebase articles
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if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && isset($_POST['suggested']) && is_array($_POST['suggested']) )
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{
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$tmpvar['articles'] = implode(',', array_unique( array_map('intval', $_POST['suggested']) ) );
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}
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// All good now, continue with ticket creation
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$tmpvar['owner'] = 0;
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$tmpvar['history'] = sprintf($hesklang['thist15'], hesk_date(), $tmpvar['name']);
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@ -378,7 +457,10 @@ if ($createTicket)
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$ticket = hesk_newTicket($tmpvar);
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// Notify the customer
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hesk_notifyCustomer();
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if ($hesk_settings['notify_new'])
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{
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hesk_notifyCustomer();
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}
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// Need to notify staff?
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// --> From autoassign?
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@ -431,9 +513,9 @@ require_once(HESK_PATH . 'inc/header.inc.php');
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hesk_show_success(
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$hesklang['ticket_submitted'] . '<br /><br />' .
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$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br />
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<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
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$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' .
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($hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
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'<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
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);
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} else
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{
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