Netsyms/Mods-for-HESK-Netsyms
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Update change_status

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This commit is contained in:
Mike Koch 2016-10-18 22:01:33 -04:00
parent 27ded2f593
commit 26c2b10d4b
1 changed files with 15 additions and 5 deletions
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20
change_status.php
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@ -107,11 +107,21 @@ hesk_dbConnect();
// Verify email address match if needed
hesk_verifyEmailMatch($trackingID);
// Setup required session vars
$_SESSION['t_track'] = $trackingID;
$_SESSION['t_email'] = $hesk_settings['e_email'];
// Load statuses
require_once(HESK_PATH . 'inc/statuses.inc.php');
// Is current ticket status even changeable by customers?
$ticket = hesk_dbFetchAssoc( hesk_dbQuery( "SELECT `status`, `staffreplies`, `lastreplier` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1") );
if (!hesk_can_customer_change_status($ticket['status'])) {
hesk_process_messages($hesklang['scno'],'ticket.php');
}
// Lets make status assignment a bit smarter when reopening tickets
if ($oldStatus == 2) {
// Get number of replies and last replier (customer or staff)
$ticket = hesk_dbFetchAssoc(hesk_dbQuery("SELECT `staffreplies`, `lastreplier` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1"));
// If ticket has no staff replies set the status to "New"
if ($ticket['staffreplies'] < 1) {
$statusRes = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsNewTicketStatus` = 1');
@ -128,11 +138,11 @@ if ($oldStatus == 2) {
// Modify values in the database
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' AND `locked` != '1' LIMIT 1");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' AND `locked` != '1'");
// Did we modify anything*
if (hesk_dbAffectedRows() != 1) {
hesk_error($hesklang['elocked']);
hesk_process_messages($hesklang['elocked'],'ticket.php');
}
// Show success message