Netsyms/Mods-for-HESK-Netsyms
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I think this should work, still needto test

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This commit is contained in:
Mike Koch 2016-04-26 13:41:09 -04:00
parent 7f1fb6dbb4
commit 32bcb9ddfe
1 changed files with 5 additions and 1 deletions
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6
inc/pipe_functions.inc.php
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@ -220,7 +220,11 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
$ticket['lastreplier'] = ($tmpvar['name'] == $hesklang['pde']) ? $tmpvar['email'] : $tmpvar['name'];;
// If staff hasn't replied yet, keep ticket status "New", otherwise set it to "Waiting reply from staff"
$ticket['status'] = $ticket['status'] ? 1 : 0;
$new_status_rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsNewTicketStatus` = 1");
$waiting_reply_rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsCustomerReplyStatus` = 1");
$new_status = hesk_dbFetchAssoc($new_status_rs);
$waiting_reply_rs = hesk_dbFetchAssoc($waiting_reply_rs);
$ticket['status'] = $ticket['status'] ? $waiting_reply_rs['id'] : $new_status['id'];
// Update ticket as necessary
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `lastchange`=NOW(),`status`='{$ticket['status']}',`replies`=`replies`+1,`lastreplier`='0' WHERE `id`='" . intval($ticket['id']) . "' LIMIT 1");