Netsyms/Mods-for-HESK-Netsyms
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#298 Don't allow user to delete statuses that are a default action or have tickets set to that status

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This commit is contained in:
Mike Koch 2015-08-02 22:21:05 -04:00
parent 7e5390936f
commit 32efca8f5c
2 changed files with 41 additions and 3 deletions
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43
admin/manage_statuses.php
View File

@ -147,9 +147,27 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i> data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i>
</span> </span>
<?php echoArrows($j, $numberOfStatuses, $row['ID']); ?> <?php echoArrows($j, $numberOfStatuses, $row['ID']); ?>
<span data-toggle="modal" data-target="#modal-status-delete-<?php echo $row['ID']; ?>" style="cursor: pointer;"> <?php
<i class="fa fa-times icon-link" style="color: red" // Only show the delete button if (1) it's not a default action and (2) no tickets are set to that status
data-toggle="tooltip" title="<?php echo $hesklang['delete']; ?>"></i> $delete = canStatusBeDeleted($row['ID']);
$cursor = 'cursor: pointer';
$iconStyle = 'color: red';
$dataTarget = 'data-target="#modal-status-delete-'.$row['ID'];
$tooltip = $hesklang['delete'];
if ($delete == 'no-default' || $delete == 'no-tickets') {
$cursor = '';
$dataTarget = '';
$iconStyle = 'color: grey';
}
if ($delete == 'no-default') {
$tooltip = $hesklang['whyCantIDeleteThisStatusReason'];
} elseif ($delete == 'no-tickets') {
$tooltip = $hesklang['cannot_delete_status_tickets'];
}
?>
<span data-toggle="modal" <?php echo $dataTarget; ?> style="<?php echo $cursor; ?>;">
<i class="fa fa-times icon-link" style="<?php echo $iconStyle; ?>"
data-toggle="tooltip" title="<?php echo $tooltip; ?>"></i>
</span> </span>
</td> </td>
</tr> </tr>
@ -585,6 +603,25 @@ function buildEditModal($statusId) {
<?php <?php
} }
function canStatusBeDeleted($id) {
global $hesk_settings;
$defaultActionSql = "SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($id)." AND
(`IsNewTicketStatus` = 1 OR `IsClosedByClient` = 1 OR `IsCustomerReplyStatus` = 1 OR `IsStaffClosedOption` = 1
OR `IsStaffReopenedStatus` = 1 OR `IsDefaultStaffReplyStatus` = 1 OR `LockedTicketStatus` = 1 OR `IsAutocloseOption` = 1)";
$defaultActionRs = hesk_dbQuery($defaultActionSql);
if (hesk_dbNumRows($defaultActionRs) > 0) {
// it's a default action
return 'no-default';
}
// check if any tickets have this status
$statusRs = hesk_dbQuery("SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = ".intval($id));
if (hesk_dbNumRows($statusRs) > 0) {
return 'no-tickets';
}
return 'yes';
}
function echoWarningForStatus() { function echoWarningForStatus() {
global $hesklang; global $hesklang;

1
language/en/text.php
View File

@ -51,6 +51,7 @@ $hesklang['confirm_delete_status'] = 'Are you sure you want to delete this statu
$hesklang['status_sort_updated'] = 'Ticket status sort updated!'; $hesklang['status_sort_updated'] = 'Ticket status sort updated!';
$hesklang['status_sort'] = 'Status Sorting'; $hesklang['status_sort'] = 'Status Sorting';
$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.'; $hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.';
$hesklang['cannot_delete_status_tickets'] = 'This status cannot be deleted because there are tickets set to this status.';
// ADDED OR MODIFIED IN Mods for HESK 2.3.0 // ADDED OR MODIFIED IN Mods for HESK 2.3.0
$hesklang['sm_icon'] = 'Icon'; $hesklang['sm_icon'] = 'Icon';