Netsyms/Mods-for-HESK-Netsyms
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Now more specific/readable information is returned

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This commit is contained in:
Mike Koch 2014-06-08 11:25:40 -04:00
parent 404aea6318
commit 34163f2c1d
1 changed files with 85 additions and 8 deletions
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93
web-services/repositories/ticketRepository.php
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@ -24,7 +24,52 @@ class TicketRepository {
return ('An error occured when establishing a connection to the database.');
}
$sql = 'SELECT * FROM '.$settings['db_pfix'].'tickets WHERE id = '.$id;
$sql = 'SELECT T.id, '.
'T.trackid, '.
'T.name AS "ContactName", '.
'T.email, '.
'C.name AS "CategoryName", '.
'T.priority, '.
'T.subject, '.
'T.message, '.
'T.dt, '.
'T.lastchange, '.
'T.ip, '.
'T.language, '.
'T.status, '.
'U.name AS "Owner", '.
'T.time_worked, '.
'T.lastreplier, '.
'U2.name AS "LastReplierName", '.
'T.archive, '.
'T.locked, '.
'T.attachments, '.
'T.merged, '.
'T.custom1, '.
'T.custom2, '.
'T.custom3, '.
'T.custom4, '.
'T.custom5, '.
'T.custom6, '.
'T.custom7, '.
'T.custom8, '.
'T.custom9, '.
'T.custom10, '.
'T.custom11, '.
'T.custom12, '.
'T.custom13, '.
'T.custom14, '.
'T.custom15, '.
'T.custom16, '.
'T.custom17, '.
'T.custom18, '.
'T.custom19, '.
'T.custom20 '.
'FROM '.$settings['db_pfix'].'tickets T '.
'INNER JOIN '.$settings['db_pfix'].'categories C ON C.id = T.category '.
'LEFT JOIN '.$settings['db_pfix'].'users U ON U.id = T.owner '.
'LEFT JOIN '.$settings['db_pfix'].'users U2 ON U2.id = T.replierid '.
'WHERE T.id = '.$id;
$results = $connection->query($sql);
//-- There will only ever be one result, as ID is the primary key on the tickets table.
@ -34,21 +79,21 @@ class TicketRepository {
$ticket->id = $result['id'];
$ticket->trackingId = $result['trackid'];
$ticket->name = $result['name'];
$ticket->name = $result['ContactName'];
$ticket->email = $result['email'];
$ticket->category = $result['category'];
$ticket->priority = $result['priority'];
$ticket->category = $result['CategoryName'];
$ticket->priority = self::getPriorityForId($result['priority']);
$ticket->subject = $result['subject'];
$ticket->message = $result['message'];
$ticket->dateCreated = $result['dt'];
$ticket->dateModified = $result['lastchange'];
$ticket->ip = $result['ip'];
$ticket->language = $result['language'];
$ticket->status = $result['status'];
$ticket->owner = $result['owner'];
$ticket->status = self::getStatusForId($result['status']);
$ticket->owner = $result['Owner'];
$ticket->timeWorked = $result['time_worked'];
$ticket->lastReplier = $result['lastreplier'];
$ticket->replierId = $result['replierid'];
$ticket->lastReplier = self::getWhoLastRepliedForId($result['lastreplier']);
$ticket->replierId = $result['LastReplierName'];
$ticket->isArchived = $result['archive'];
$ticket->isLocked = $result['locked'];
$ticket->attachments = $result['attachments'];
@ -79,6 +124,38 @@ class TicketRepository {
return $ticket;
}
public function getPriorityForId($id) {
if ($id == 0){
return '* Critical *';
} elseif ($id == 1){
return 'High';
} elseif ($id == 2){
return 'Medium';
} elseif ($id == 3){
return 'Low';
}
}
private function getStatusForId($id) {
if ($id == 0) {
return 'New';
} elseif ($id == 1) {
return 'Waiting Reply';
} elseif ($id == 2) {
return 'Replied';
} elseif ($id == 3) {
return 'Resolved';
} elseif ($id == 4) {
return 'In Progress';
} elseif ($id == 5) {
return 'On Hold';
}
}
private function getWhoLastRepliedForId($id) {
return ($id == 0 ? 'Contact' : 'Staff');
}
}
?>