Netsyms/Mods-for-HESK-Netsyms
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Now tickets can be retreived by Tracking ID via REST

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This commit is contained in:
Mike Koch 2014-07-07 09:53:56 -04:00
parent bff8f03887
commit 3d235918ea
2 changed files with 86 additions and 46 deletions
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124
web-services/repositories/ticketRepository.php
View File

@ -2,6 +2,7 @@
require('/../models/ticket.php');
class TicketRepository {
private function __construct() {
@ -12,57 +13,49 @@ class TicketRepository {
$connection = new mysqli($settings['db_host'], $settings['db_user'], $settings['db_pass'], $settings['db_name']);
if ($connection->connect_error)
{
return ('An error occured when establishing a connection to the database.');
return ('An error occurred when establishing a connection to the database.');
}
$sql = 'SELECT T.id, '.
'T.trackid, '.
'T.name AS "ContactName", '.
'T.email, '.
'T.category, '.
'T.priority, '.
'T.subject, '.
'T.message, '.
'T.dt, '.
'T.lastchange, '.
'T.ip, '.
'T.language, '.
'T.status, '.
'T.owner, '.
'T.time_worked, '.
'T.lastreplier, '.
'T.replierid, '.
'T.archive, '.
'T.locked, '.
'T.attachments, '.
'T.merged, '.
'T.custom1, '.
'T.custom2, '.
'T.custom3, '.
'T.custom4, '.
'T.custom5, '.
'T.custom6, '.
'T.custom7, '.
'T.custom8, '.
'T.custom9, '.
'T.custom10, '.
'T.custom11, '.
'T.custom12, '.
'T.custom13, '.
'T.custom14, '.
'T.custom15, '.
'T.custom16, '.
'T.custom17, '.
'T.custom18, '.
'T.custom19, '.
'T.custom20 '.
'FROM '.$settings['db_pfix'].'tickets T '.
$sql = self::getDefaultSql($settings).
'WHERE T.id = '.$id;
$results = $connection->query($sql);
//-- There will only ever be one result, as ID is the primary key on the tickets table.
$result = $results->fetch_assoc();
$connection->close();
return self::generateTicketModel($result);
}
public static function getTicketForTrackingId($id, $settings)
{
$connection = new mysqli($settings['db_host'], $settings['db_user'], $settings['db_pass'], $settings['db_name']);
if ($connection->connect_error)
{
return ('An error occurred when establishing a connection to the database.');
}
$sql = self::getDefaultSql($settings).
'WHERE T.trackid = '.$id;
$results = $connection->query($sql);
//-- There should only be one result as Tracking IDs should be unique. If there are two, return a 422 response.
if ($results->num_rows > 1)
{
header(http_response_code(422));
return;
} elseif ($results->num_rows == 0)
{
//-- No ticket found. Return a 404.
header(http_response_code(404));
return;
} else {
$result = $results->fetch_assoc();
$connection->close();
return self::generateTicketModel($result);
}
}
private static function generateTicketModel($result) {
$ticket = new Ticket();
settype($result['id'], 'int');
@ -132,4 +125,49 @@ class TicketRepository {
return $ticket;
}
private function getDefaultSql($settings) {
return 'SELECT T.id, '.
'T.trackid, '.
'T.name AS "ContactName", '.
'T.email, '.
'T.category, '.
'T.priority, '.
'T.subject, '.
'T.message, '.
'T.dt, '.
'T.lastchange, '.
'T.ip, '.
'T.language, '.
'T.status, '.
'T.owner, '.
'T.time_worked, '.
'T.lastreplier, '.
'T.replierid, '.
'T.archive, '.
'T.locked, '.
'T.attachments, '.
'T.merged, '.
'T.custom1, '.
'T.custom2, '.
'T.custom3, '.
'T.custom4, '.
'T.custom5, '.
'T.custom6, '.
'T.custom7, '.
'T.custom8, '.
'T.custom9, '.
'T.custom10, '.
'T.custom11, '.
'T.custom12, '.
'T.custom13, '.
'T.custom14, '.
'T.custom15, '.
'T.custom16, '.
'T.custom17, '.
'T.custom18, '.
'T.custom19, '.
'T.custom20 '.
'FROM '.$settings['db_pfix'].'tickets T ';
}
}

8
web-services/ticket/index.php
View File

@ -11,12 +11,14 @@ include('/../repositories/ticketRepository.php');
if(isset($_GET['id']))
{
$ticket = TicketRepository::getTicketForId($_GET['id'], $hesk_settings);
//--A quick and dirty RESTful test using PHP.
echo json_encode($ticket);
}
elseif (isset($_GET['trackingid']))
{
$ticket = TicketRepository::getTicketForTrackingId($_GET['trackingid'], $hesk_settings);
echo json_encode($ticket);
}
else
{
header(http_response_code(400));
}
?>