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#66 Business Logic portion of emails to admins are done.

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Still need to add the option to the edit user / profile page
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Mike Koch 2014-11-24 21:46:08 -05:00
parent 219b722917
commit 3d4c0a99b7
1 changed files with 34 additions and 38 deletions
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72
admin/admin_ticket.php
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@ -241,51 +241,47 @@ if (isset($_POST['notemsg']) && hesk_token_check('POST'))
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."')"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."')");
/* Notify assigned staff that a note has been added if needed */ /* Notify assigned staff that a note has been added if needed */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id']) $users = hesk_dbQuery("SELECT `email`, `notify_note` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE (`id`='".intval($ticket['owner'])."' OR (`isadmin` = '1' AND `notify_note_unassigned` = '1')) AND `id` <> '".intval($_SESSION['id'])."'");
if (hesk_dbNumRows($users) > 0)
{ {
$res = hesk_dbQuery("SELECT `email`, `notify_note` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($ticket['owner'])."' LIMIT 1"); // 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $_SESSION['name'],
'lastreplier' => $ticket['lastreplier'],
'subject' => $ticket['subject'],
'message' => stripslashes($msg),
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
);
if (hesk_dbNumRows($res) == 1) // 2. Add custom fields to the array
{ foreach ($hesk_settings['custom_fields'] as $k => $v)
$owner = hesk_dbFetchAssoc($res); {
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 1. Generate the array with ticket info that can be used in emails // 3. Make sure all values are properly formatted for email
$info = array( $ticket = hesk_ticketToPlain($info, 1, 0);
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $_SESSION['name'],
'lastreplier' => $ticket['lastreplier'],
'subject' => $ticket['subject'],
'message' => stripslashes($msg),
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
);
// 2. Add custom fields to the array /* Get email functions */
foreach ($hesk_settings['custom_fields'] as $k => $v) require(HESK_PATH . 'inc/email_functions.inc.php');
{
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email /* Format email subject and message for staff */
$ticket = hesk_ticketToPlain($info, 1, 0); $subject = hesk_getEmailSubject('new_note',$ticket);
$message = hesk_getEmailMessage('new_note',$ticket,1);
/* Get email functions */ /* Send email to staff */
require(HESK_PATH . 'inc/email_functions.inc.php'); while ($user = hesk_dbFetchAssoc($users)) {
hesk_mail($user['email'], $subject, $message);
/* Format email subject and message for staff */ }
$subject = hesk_getEmailSubject('new_note',$ticket);
$message = hesk_getEmailMessage('new_note',$ticket,1);
/* Send email to staff */
hesk_mail($owner['email'], $subject, $message);
}
} }
} }
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999)); header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit(); exit();