Netsyms/Mods-for-HESK-Netsyms
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Fixed print page, fixed flipped audit replacement values'

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This commit is contained in:
Mike Koch 2018-05-17 20:01:02 -04:00
parent b5374b9e6e
commit 3ef8494b2a
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GPG Key ID: 9BA5D7F8391455ED
2 changed files with 8 additions and 5 deletions
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9
admin/delete_tickets.php
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@ -153,8 +153,8 @@ if ( isset($_POST['assign']) && $_POST['assign'] == $hesklang['assi']) {
}
if ($owner_data['isadmin'] || in_array($ticket['category'],$owner_data['categories'])) {
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner}, `assignedby`=".intval($_SESSION['id'])." WHERE `id`={$this_id} LIMIT 1");
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $owner_data['name'].' ('.$owner_data['user'].')',
1 => $_SESSION['name'].' ('.$_SESSION['user'].')'));
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
1 => $owner_data['name'].' ('.$owner_data['user'].')'));
$end_message[] = sprintf($hesklang['assign_4'], $ticket['trackid'], $owner_data['name']);
$num_assigned++;
@ -463,7 +463,10 @@ elseif ($_POST['a']=='print') {
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
$result = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
WHERE `t1`.`id`='{$this_id}' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
continue;
}

4
inc/print_template.inc.php
View File

@ -50,7 +50,7 @@ echo '
<table border="1" bordercolor="#FFFFFF" cellspacing="0" cellpadding="2" width="100%">
<tr>
<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $trackingID . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $ticket['trackid'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['created_on'] . ':</b></td><td bgcolor="#DDD">' . $ticket['dt'] . '</td>
</tr>
@ -148,4 +148,4 @@ while ($reply = hesk_dbFetchAssoc($res)) {
}
// Print "end of ticket" message
echo '<span style="page-break-after: always;">' . $hesklang['end_ticket'] . "</span>";
echo '<div style="page-break-after: always">' . $hesklang['end_ticket'] . "</div>";