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#92 Update delete_tickets

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This commit is contained in:
Mike Koch 2015-01-11 16:27:48 -05:00
parent bbe69f8f83
commit 4eb9d2b47f
1 changed files with 70 additions and 3 deletions
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73
admin/delete_tickets.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -114,8 +114,56 @@ elseif ( ! isset($_POST['a']) )
$i=0;
// Possible priorities
$priorities = array(
'critical' => array('value' => 0, 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">'.$hesklang['critical'].'</font>'),
'high' => array('value' => 1, 'text' => $hesklang['high'], 'formatted' => '<font class="important">'.$hesklang['high'].'</font>'),
'medium' => array('value' => 2, 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">'.$hesklang['medium'].'</font>'),
'low' => array('value' => 3, 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
);
// Change priority
if ( array_key_exists($_POST['a'], $priorities) )
{
// A security check
hesk_token_check('POST');
// Priority info
$priority = $priorities[$_POST['a']];
foreach ($_POST['id'] as $this_id)
{
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `priority`, `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`={$this_id} LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
continue;
}
$ticket = hesk_dbFetchAssoc($result);
if ($ticket['priority'] == $priority['value'])
{
continue;
}
hesk_okCategory($ticket['category']);
$revision = sprintf($hesklang['thist8'],hesk_date(),$priority['formatted'],$_SESSION['name'].' ('.$_SESSION['user'].')');
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority['value']}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`={$this_id} LIMIT 1");
$i++;
}
hesk_process_messages($hesklang['pri_set_to'].' '.$priority['formatted'],$referer,'SUCCESS');
}
/* DELETE */
if ($_POST['a']=='delete')
elseif ($_POST['a']=='delete')
{
/* Check permissions for this feature */
hesk_checkPermission('can_del_tickets');
@ -123,6 +171,14 @@ if ($_POST['a']=='delete')
/* A security check */
hesk_token_check('POST');
// Will we need ticket notifications?
if ($hesk_settings['notify_closed'])
{
require(HESK_PATH . 'inc/email_functions.inc.php');
}
$revision = sprintf($hesklang['thist3'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
foreach ($_POST['id'] as $this_id)
{
if ( is_array($this_id) )
@ -246,8 +302,16 @@ else
$closedStatusRS = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsStaffClosedOption` = 1");
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='".$closedStatus['ID']."', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($this_id)."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='".$closedStatus['ID']."', `closedat`=NOW(), `closedby`=".intval($_SESSION['id']).", `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($this_id)."' LIMIT 1");
$i++;
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed'])
{
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
hesk_notifyCustomer('ticket_closed');
}
}
hesk_process_messages(sprintf($hesklang['num_tickets_closed'],$i),$referer,'SUCCESS');
@ -285,6 +349,9 @@ function hesk_fullyDeleteTicket()
/* Delete ticket notes */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($ticket['id'])."'");
/* Delete ticket reply drafts */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `ticket`=".intval($ticket['id']));
return true;
}
?>