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Closes #133/#134 - Set status when creating ticket, set correct language for ticket's user

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This commit is contained in:
Mike Koch 2015-02-19 21:48:16 -05:00
parent 1b5d4680b6
commit 50df4767ef
1 changed files with 11 additions and 4 deletions
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15
inc/posting_functions.inc.php
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@ -43,11 +43,16 @@ function hesk_newTicket($ticket)
// If language is not set or default, set it to NULL. // If language is not set or default, set it to NULL.
if (!isset($ticket['language']) || empty($ticket['language'])) { if (!isset($ticket['language']) || empty($ticket['language'])) {
$language = (!$hesk_settings['can_sel_lang'] || $hesklang['LANGUAGE'] == HESK_DEFAULT_LANGUAGE) ? "NULL" : "'" . hesk_dbEscape($hesklang['LANGUAGE']) . "'"; $language = (!$hesk_settings['can_sel_lang']) ? HESK_DEFAULT_LANGUAGE : "'" . hesk_dbEscape($hesklang['LANGUAGE']) . "'";
} else { } else {
$language = $ticket['language']; $language = $ticket['language'];
} }
// Get the default ticket status for new tickets and set it accordingly
$defaultNewTicketRs = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsNewTicketStatus` = 1");
$defaultNewTicket = hesk_dbFetchAssoc($defaultNewTicketRs);
$ticket['status'] = $defaultNewTicket['ID'];
// Insert ticket into database // Insert ticket into database
hesk_dbQuery(" hesk_dbQuery("
INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`
@ -88,7 +93,8 @@ function hesk_newTicket($ticket)
`custom17`, `custom17`,
`custom18`, `custom18`,
`custom19`, `custom19`,
`custom20` `custom20`,
`status`
) )
VALUES VALUES
( (
@ -128,7 +134,8 @@ function hesk_newTicket($ticket)
'".hesk_dbEscape($ticket['custom17'])."', '".hesk_dbEscape($ticket['custom17'])."',
'".hesk_dbEscape($ticket['custom18'])."', '".hesk_dbEscape($ticket['custom18'])."',
'".hesk_dbEscape($ticket['custom19'])."', '".hesk_dbEscape($ticket['custom19'])."',
'".hesk_dbEscape($ticket['custom20'])."' '".hesk_dbEscape($ticket['custom20'])."',
'".intval($ticket['status'])."'
) )
"); ");
@ -139,7 +146,7 @@ function hesk_newTicket($ticket)
'priority' => $ticket['priority'], 'priority' => $ticket['priority'],
'owner' => $ticket['owner'], 'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'], 'trackid' => $ticket['trackid'],
'status' => 0, 'status' => $ticket['status'],
'name' => $ticket['name'], 'name' => $ticket['name'],
'lastreplier' => $ticket['name'], 'lastreplier' => $ticket['name'],
'subject' => $ticket['subject'], 'subject' => $ticket['subject'],