Netsyms/Mods-for-HESK-Netsyms
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#365 Use the ticket/replies HTML property for emails

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Check the latest reply, or if there are no replies, the `html` property of the ticket.  If html is 1, then convert html to plaintext, otherwise leave it alone.
This commit is contained in:
Mike Koch 2015-10-17 20:50:16 -04:00
parent 03afe99284
commit 56e37e1358
2 changed files with 17 additions and 5 deletions
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19
inc/email_functions.inc.php
View File

@ -672,8 +672,8 @@ function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg);
return str_replace('%%MESSAGE%%', $htmlMessage, $msg);
}
if ($modsForHesk_settings['rich_text_for_tickets']
|| $modsForHesk_settings['rich_text_for_tickets_for_customers']) {
$message_has_html = checkForHtml($ticket);
if ($message_has_html) {
if (!function_exists('convert_html_to_text')) {
require(HESK_PATH . 'inc/html2text/html2text.php');
}
@ -759,8 +759,8 @@ function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message
$msg = str_replace('%%MESSAGE%%', $htmlMessage, $msg);
} else {
$plainTextMessage = $ticket['message'];
if ($modsForHesk_settings['rich_text_for_tickets']
|| $modsForHesk_settings['rich_text_for_tickets_for_customers']) {
$message_has_html = checkForHtml($ticket);
if ($message_has_html) {
if (!function_exists('convert_html_to_text')) {
require(HESK_PATH . 'inc/html2text/html2text.php');
}
@ -842,3 +842,14 @@ function processDirectAttachments($emailMethod, $postfields = NULL, $boundary =
return $attachments;
}
}
function checkForHtml($ticket) {
global $hesk_settings;
$repliesRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto` = ".intval($ticket['id']) . " ORDER BY `id` DESC LIMIT 1");
if (hesk_dbNumRows($repliesRs) != 1) {
return $ticket['html'];
}
$reply = hesk_dbFetchAssoc($repliesRs);
return $reply['html'];
}

3
inc/posting_functions.inc.php
View File

@ -168,7 +168,8 @@ function hesk_newTicket($ticket, $isVerified = true)
'dt' => hesk_date(),
'lastchange' => hesk_date(),
'id' => hesk_dbInsertID(),
'language' => $language
'language' => $language,
'html' => $ticket['html']
);
// Add custom fields to the array