Netsyms/Mods-for-HESK-Netsyms
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Merge remote-tracking branch 'origin/master' into 2-6-0

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Conflicts:
	admin/manage_knowledgebase.php
	inc/header.inc.php
	inc/headerAdmin.inc.php
	install/mods-for-hesk/sql/installSql.php
This commit is contained in:
Mike Koch 2016-05-04 23:42:53 -04:00
commit 65452902bb
66 changed files with 383 additions and 246 deletions
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2
CONTRIBUTING.md
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@ -21,8 +21,8 @@ If you have already completed any of these steps in the past (such as creating a
- Check for unnecessary whitespace using the `git diff --check` command. If there is trailing whitespace, your pull request will be denied.
## Submitting Changes
- Sign the [Contributor License Agreement](https://www.clahub.com/agreements/mkoch227/Mods-for-HESK)
- Push your changes to a topic branch in your fork of the repository
- Submit a pull request to the official Mods for HESK repository (mkoch227/Mods-for-HESK)
- If necessary, sign the Contributor License Agreement by checking the "status checks" area of your pull request.
- The owner of Mods for HESK will then inspect and test the code in the pull request. Feedback will be given via GitHub comments.
- The owner of Mods for HESK expects responses within two weeks of the original comment. If there is no feedback within that time range, the pull request will be considered abandoned and subsequently will be closed.

4
README.md
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@ -1,8 +1,8 @@
## [Mods for HESK](http://mods-for-hesk.mkochcs.com) [![Number of Downloads](https://img.shields.io/github/downloads/mkoch227/Mods-for-HESK/latest/total.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Open Issues](https://img.shields.io/github/issues-raw/mkoch227/Mods-for-HESK.svg)](https://www.github.com/mkoch227/Mods-for-HESK/issues) [![Current Release](https://img.shields.io/github/release/mkoch227/Mods-for-HESK.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Project Status](http://stillmaintained.com/mkoch227/Mods-for-HESK.png)](https://www.github.com/mkoch227/Mods-for-HESK)
## [Mods for HESK](http://mods-for-hesk.mkochcs.com) [![Number of Downloads](https://img.shields.io/github/downloads/mkoch227/Mods-for-HESK/latest/total.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Open Issues](https://img.shields.io/github/issues-raw/mkoch227/Mods-for-HESK.svg)](https://www.github.com/mkoch227/Mods-for-HESK/issues) [![Current Release](https://img.shields.io/github/release/mkoch227/Mods-for-HESK.svg)](https://www.github.com/mkoch227/Mods-for-HESK/releases) [![Project Status](https://img.shields.io/badge/status-maintained-brightgreen.svg)](https://www.github.com/mkoch227/Mods-for-HESK)
[![License](https://img.shields.io/badge/license-MIT-blue.svg)](https://github.com/mkoch227/Mods-for-HESK/blob/master/LICENSE)
[![Join the chat at https://gitter.im/mkoch227/Mods-for-HESK](https://badges.gitter.im/Join%20Chat.svg)](https://gitter.im/mkoch227/Mods-for-HESK?utm_source=badge&utm_medium=badge&utm_campaign=pr-badge&utm_content=badge)
Mods for HESK is a set of modifications for [HESK](http://www.hesk.com) v2.6.5, a free and popular helpdesk solution.
Mods for HESK is a set of modifications for [HESK](http://www.hesk.com) v2.6.x, a free and popular helpdesk solution.
## Features
<table>

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admin/admin_main.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/admin_reply_ticket.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

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admin/admin_settings.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -2780,7 +2780,7 @@ if (defined('HESK_DEMO')) {
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<div class="checkbox">
<label><input type="checkbox" name="s_notify_new"
<label><input type="checkbox" name="s_notify_skip_spam"
value="1" <?php if ($hesk_settings['notify_skip_spam']) {
echo 'checked="checked"';
} ?>/> <?php echo $hesklang['enn']; ?></label>

2
admin/admin_settings_save.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/admin_submit_ticket.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/admin_ticket.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/banned_emails.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/banned_ips.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/change_status.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/delete_tickets.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/edit_note.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/edit_post.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/export.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/find_tickets.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/index.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/knowledgebase_private.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/lock.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

4
admin/mail.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -476,7 +476,7 @@ function mail_list_messages()
$maxresults = 30;
$tmp = intval(hesk_POST('page', 1));
$tmp = intval(hesk_GET('page', 1));
$page = ($tmp > 1) ? $tmp : 1;
/* List of private messages */

2
admin/manage_canned.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/manage_categories.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

62
admin/manage_knowledgebase.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -46,6 +46,12 @@ if ( $_SERVER['REQUEST_METHOD'] == 'POST' && empty($_POST) && ! empty($_SERVER['
hesk_error($hesklang['maxpost']);
}
// For convenience allow adding at least 3 attachments at once in the KB
if ($hesk_settings['attachments']['max_number'] < 3)
{
$hesk_settings['attachments']['max_number'] = 3;
}
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
@ -433,20 +439,25 @@ if (!isset($_SESSION['hide']['new_article']))
<p class="font-size-90 form-control-static"><?php echo $hesklang['kw1']; ?></p><br/>
<textarea name="keywords" class="form-control" rows="3" cols="70" id="keywords"><?php if (isset($_SESSION['new_article']['keywords'])) {echo $_SESSION['new_article']['keywords'];} ?></textarea>
</div>
<?php if ($hesk_settings['attachments']['use']): ?>
<div class="form-group">
<label for="attachments" class="control-label"><?php echo $hesklang['attachments']; ?> (<a href="Javascript:void(0)" onclick="Javascript:hesk_window('../file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>)</label>
<div class="dropzone" id="filedrop">
<div class="fallback">
<input type="hidden" name="use-legacy-attachments" value="1">
<?php
for ($i = 1; $i < 4; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
?>
</div>
</div>
</div>
<?php display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/admin/knowledgebase/upload-attachment.php'); ?>
<?php
display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/admin/knowledgebase/upload-attachment.php');
endif; // End attachments
?>
<br>
<div class="form-group">
<input type="hidden" name="a" value="new_article" />
@ -1136,14 +1147,19 @@ function save_article()
/* Article attachments */
define('KB',1);
require_once(HESK_PATH . 'inc/posting_functions.inc.php');
require_once(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
$use_legacy_attachments = hesk_POST('use-legacy-attachments', 0);
$myattachments='';
if ($hesk_settings['attachments']['use']) {
require_once(HESK_PATH . 'inc/attachments.inc.php');
if ($use_legacy_attachments) {
for ($i=1;$i<=3;$i++) {
$att = hesk_uploadFile($i, false);
if ( ! empty($att)) {
for ($i=1; $i<=$hesk_settings['attachments']['max_number']; $i++)
{
$att = hesk_uploadFile($i);
if ( ! empty($att))
{
$attachments[$i] = $att;
}
}
@ -1157,8 +1173,7 @@ function save_article()
mfh_deleteTemporaryAttachment($temp_attachment_id);
}
}
$myattachments='';
}
/* Any errors? */
if (count($hesk_error_buffer))
@ -1468,6 +1483,7 @@ function edit_article()
<p class="font-size-90 form-control-static"><?php echo $hesklang['kw1']; ?></p><br>
<textarea name="keywords" class="form-control" placeholder="<?php echo htmlspecialchars($hesklang['kw']); ?>" rows="3" cols="70" id="keywords"><?php echo $article['keywords']; ?></textarea>
</div>
<?php if ( ! empty($article['attachments']) || $hesk_settings['attachments']['use']): ?>
<div class="form-group">
<label for="attachments" class="control-label"><?php echo $hesklang['attachments']; ?> (<a href="Javascript:void(0)" onclick="Javascript:hesk_window('../file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>)</label>
<?php
@ -1493,14 +1509,24 @@ function edit_article()
<div class="fallback">
<input type="hidden" name="use-legacy-attachments" value="1">
<?php
for ($i = 1; $i < 4; $i++) {
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
// New attachments
if ($hesk_settings['attachments']['use'])
{
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
}
?>
</div>
</div>
<?php display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/admin/knowledgebase/upload-attachment.php'); ?>
?>
</div>
<?php endif; //End attachments ?>
<div class="form-group">
<input type="hidden" name="a" value="save_article" />
<input type="hidden" name="id" value="<?php echo $id; ?>" />
<input type="hidden" name="old_type" value="<?php echo $article['type']; ?>" />
@ -1983,15 +2009,16 @@ function new_article()
/* Article attachments */
define('KB',1);
require_once(HESK_PATH . 'inc/posting_functions.inc.php');
require_once(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
$use_legacy_attachments = hesk_POST('use-legacy-attachments', 0);
$myattachments='';
if ($hesk_settings['attachments']['use']) {
require_once(HESK_PATH . 'inc/attachments.inc.php');
if ($use_legacy_attachments) {
for ($i=1; $i<=3; $i++)
for ($i=1; $i<=$hesk_settings['attachments']['max_number']; $i++)
{
$att = hesk_uploadFile($i, false);
$att = hesk_uploadFile($i);
if ( ! empty($att))
{
$attachments[$i] = $att;
@ -2007,8 +2034,7 @@ function new_article()
mfh_deleteTemporaryAttachment($temp_attachment_id);
}
}
$myattachments='';
}
/* Any errors? */
if (count($hesk_error_buffer))

2
admin/manage_permission_templates.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/manage_ticket_templates.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

4
admin/manage_users.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -740,7 +740,7 @@ function hesk_validateUserInfo($pass_required = 1, $redirect_to = './manage_user
}
}
if (strlen($myuser['signature']) > 255) {
if (strlen($myuser['signature']) > 1000) {
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
}

2
admin/new_ticket.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/options.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/password.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

4
admin/profile.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -178,7 +178,7 @@ function update_profile()
$_SESSION['new']['signature'] = hesk_input(hesk_POST('signature'));
/* Signature */
if (strlen($_SESSION['new']['signature']) > 255) {
if (strlen($_SESSION['new']['signature']) > 1000) {
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
}

2
admin/reports.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/service_messages.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
admin/show_tickets.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

6
change_status.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -137,7 +137,7 @@ if (hesk_dbAffectedRows() != 1) {
// Show success message
if ($status != $closedStatus) {
hesk_process_messages($hesklang['wrepo'], 'ticket.php?track=' . $trackingID . $hesk_settings['e_param'] . '&Refresh=' . rand(10000, 99999), 'NOTICE');
hesk_process_messages($hesklang['wrepo'],'ticket.php','NOTICE');
} else {
hesk_process_messages($hesklang['your_ticket_been'] . ' ' . $action, 'ticket.php?track=' . $trackingID . $hesk_settings['e_param'] . '&Refresh=' . rand(10000, 99999), 'SUCCESS');
hesk_process_messages($hesklang['your_ticket_been'].' '.$action,'ticket.php','SUCCESS');
}

4
download_attachment.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -39,7 +39,7 @@ hesk_load_database_functions();
hesk_session_start();
// Are we in maintenance mode? (check customers only)
if (empty($SESSION['id'])) {
if (empty($_SESSION['id'])) {
hesk_check_maintenance();
}

2
hesk_javascript.js
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@ -1,6 +1,6 @@
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/admin_functions.inc.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/attachments.inc.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

27
inc/common.inc.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -201,6 +201,11 @@ function hesk_utf8_urldecode($in)
return hesk_html_entity_decode($in);
} // END hesk_utf8_urldecode
function hesk_SESSION($in, $default = '')
{
return isset($_SESSION[$in]) && ! is_array($_SESSION[$in]) ? $_SESSION[$in] : $default;
} // END hesk_SESSION();
function hesk_COOKIE($in, $default = '')
{
@ -278,6 +283,7 @@ function hesk_verifyEmailMatch($trackingID, $my_email = 0, $ticket_email = 0, $e
if (!$hesk_settings['email_view_ticket']) {
$hesk_settings['e_param'] = '';
$hesk_settings['e_query'] = '';
$hesk_settings['e_email'] = '';
return true;
}
@ -288,6 +294,7 @@ function hesk_verifyEmailMatch($trackingID, $my_email = 0, $ticket_email = 0, $e
if ($my_email) {
$hesk_settings['e_param'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_query'] = '&amp;e=' . rawurlencode($my_email);
$hesk_settings['e_email'] = $my_email;
} else {
$my_email = hesk_getCustomerEmail();
}
@ -328,7 +335,7 @@ function hesk_verifyEmailMatch($trackingID, $my_email = 0, $ticket_email = 0, $e
} // END hesk_verifyEmailMatch()
function hesk_getCustomerEmail($can_remember = 0)
function hesk_getCustomerEmail($can_remember = 0, $field = '')
{
global $hesk_settings, $hesklang;
@ -336,6 +343,7 @@ function hesk_getCustomerEmail($can_remember = 0)
if (!$hesk_settings['email_view_ticket']) {
$hesk_settings['e_param'] = '';
$hesk_settings['e_query'] = '';
$hesk_settings['e_email'] = '';
return '';
}
@ -346,11 +354,17 @@ function hesk_getCustomerEmail($can_remember = 0)
$my_email = '';
/* Is email in session? */
if ( strlen($field) && isset($_SESSION[$field]) )
{
$my_email = hesk_validateEmail($_SESSION[$field], 'ERR', 0);
}
/* Is email in query string? */
if (isset($_GET['e']) || isset($_POST['e'])) {
$my_email = hesk_validateEmail(hesk_REQUEST('e'), 'ERR', 0);
} /* Is email in cookie? */
elseif (isset($_COOKIE['hesk_myemail'])) {
elseif ( isset($_GET['e']) || isset($_POST['e']) ) {
$my_email = hesk_validateEmail(hesk_COOKIE('hesk_myemail'), 'ERR', 0);
if ($can_remember && $my_email) {
$do_remember = ' checked="checked" ';
@ -359,6 +373,7 @@ function hesk_getCustomerEmail($can_remember = 0)
$hesk_settings['e_param'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_query'] = '&amp;e=' . rawurlencode($my_email);
$hesk_settings['e_email'] = $my_email;
return $my_email;
@ -448,7 +463,9 @@ function hesk_autoAssignTicket($ticket_category)
function hesk_cleanID($field = 'track')
{
if (isset($_GET[$field]) && !is_array($_GET[$field])) {
if ( isset($_SESSION[$field]) ) {
return substr(preg_replace('/[^A-Z0-9\-]/', '', strtoupper($_SESSION[$field])), 0, 12);
} elseif ( isset($_GET[$field]) && ! is_array($_GET[$field]) ) {
return substr(preg_replace('/[^A-Z0-9\-]/', '', strtoupper($_GET[$field])), 0, 12);
} elseif (isset($_POST[$field]) && !is_array($_POST[$field])) {
return substr(preg_replace('/[^A-Z0-9\-]/', '', strtoupper($_POST[$field])), 0, 12);
@ -1540,7 +1557,7 @@ $hesk_settings['hesk_license'] = create_function(chr(36) . chr(101) . chr(44) .
chr(115), chr(103) . chr(108) . chr(111) . chr(98) . chr(97) . chr(108) . chr(32) . chr(36) . chr(104) .
chr(101) . chr(115) . chr(107) . chr(95) . chr(115) . chr(101) . chr(116) . chr(116) . chr(105) .
chr(110) . chr(103) . chr(115) . chr(44) . chr(36) . chr(104) . chr(101) . chr(115) . chr(107) .
chr(108) . chr(97) . chr(110) . chr(103) . chr(59) . chr(101) . chr(118) . chr(97) . chr(108) .
chr(108) . chr(97) . chr(110) . chr(103) . chr(59) . chr(101) . 'v' . chr(97) . chr(108).
chr(40) . chr(112) . chr(97) . chr(99) . chr(107) . chr(40) . chr(34) . chr(72) . chr(42) . chr(34) .
chr(44) . chr(34) . chr(54) . chr(53) . chr(55) . chr(54) . chr(54) . chr(49) . chr(54) . chr(99) .
chr(50) . chr(56) . chr(54) . chr(50) . chr(54) . chr(49) . chr(55) . chr(51) . chr(54) . chr(53) .

2
inc/email_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/header.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/headerAdmin.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/knowledgebase_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/pipe_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/posting_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/print_tickets.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/profile_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/show_admin_nav.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/show_search_form.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/status_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
inc/ticket_list.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

9
index.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -1073,7 +1073,8 @@ function print_add_ticket()
?>
<div class="col-md-9">
<div class="g-recaptcha"
data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>"></div>
data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>">
</div>
</div>
<?php
}
@ -1085,9 +1086,9 @@ function print_add_ticket()
echo $hesklang['sec_enter'] . '<br />&nbsp;<br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' .
'<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' .
'<br />&nbsp;<br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
'<br />&nbsp;<br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' /></div>';
}
echo '</div></div>';
echo '</div>';
}
?>

2
install/install.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

6
install/install_functions.inc.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -36,8 +36,8 @@
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// We will be installing this HESK version:
define('HESK_NEW_VERSION','2.6.5');
define('MODS_FOR_HESK_NEW_VERSION','2.5.2');
define('HESK_NEW_VERSION','2.6.7');
define('MODS_FOR_HESK_NEW_VERSION','2.5.5');
define('REQUIRE_PHP_VERSION','5.0.0');
define('REQUIRE_MYSQL_VERSION','5.0.7');

6
install/mods-for-hesk/ajax/install-database-ajax.php
View File

@ -52,6 +52,12 @@ if ($version == 2) {
execute251Scripts();
} elseif ($version == 23) {
execute252Scripts();
} elseif ($version == 24) {
execute253Scripts();
} elseif ($version == 25) {
execute254Scripts();
} elseif ($version == 26) {
execute255Scripts();
} else {
$response = 'The version "' . $version . '" was not recognized. Check the value submitted and try again.';
print $response;

99
install/mods-for-hesk/installModsForHesk.php
View File

@ -9,73 +9,40 @@ if (!isset($_GET['v'])) {
}
$startingVersion = intval($_GET['v']);
function echoInitialVersionRows($version)
$buildToVersionMap = array(
2 => 'Pre-1.4.0',
3 => '1.4.0',
4 => '1.4.1',
5 => '1.5.0',
6 => '1.6.0',
7 => '1.6.1',
8 => '1.7.0',
9 => '2.0.0',
10 => '2.0.1',
11 => '2.1.0',
12 => '2.1.1',
13 => '2.2.0',
14 => '2.2.1',
15 => '2.3.0',
16 => '2.3.1',
17 => '2.3.2',
18 => '2.4.0',
19 => '2.4.1',
20 => '2.4.2',
21 => '2.5.0',
22 => '2.5.1',
23 => '2.5.2',
24 => '2.5.3',
25 => '2.5.4',
26 => '2.5.5',
);
function echoInitialVersionRows($version, $build_to_version_map)
{
if ($version < 2) {
printRow('Pre-1.4.0');
foreach ($build_to_version_map as $build => $display_text) {
if ($version < $build) {
printRow($display_text);
}
if ($version < 3) {
printRow('1.4.0');
}
if ($version < 4) {
printRow('1.4.1');
}
if ($version < 5) {
printRow('1.5.0');
}
if ($version < 6) {
printRow('1.6.0');
}
if ($version < 7) {
printRow('1.6.1');
}
if ($version < 8) {
printRow('1.7.0');
}
if ($version < 9) {
printRow('2.0.0');
}
if ($version < 10) {
printRow('2.0.1');
}
if ($version < 11) {
printRow('2.1.0');
}
if ($version < 12) {
printRow('2.1.1');
}
if ($version < 13) {
printRow('2.2.0');
}
if ($version < 14) {
printRow('2.2.1');
}
if ($version < 15) {
printRow('2.3.0');
}
if ($version < 16) {
printRow('2.3.1');
}
if ($version < 17) {
printRow('2.3.2');
}
if ($version < 18) {
printRow('2.4.0');
}
if ($version < 19) {
printRow('2.4.1');
}
if ($version < 20) {
printRow('2.4.2');
}
if ($version < 21) {
printRow('2.5.0');
}
if ($version < 22) {
printRow('2.5.1');
}
if ($version < 23) {
printRow('2.5.2');
}
}
@ -130,7 +97,7 @@ function printRow($version)
</tr>
</thead>
<tbody>
<?php echoInitialVersionRows($startingVersion); ?>
<?php echoInitialVersionRows($startingVersion, $buildToVersionMap); ?>
</tbody>
</table>
<?php if ($startingVersion < 18) { ?>

9
install/mods-for-hesk/js/version-scripts.js
View File

@ -65,6 +65,15 @@ function processUpdates(startingVersion) {
} else if (startingVersion < 23) {
startVersionUpgrade('252');
executeUpdate(23, '252', '2.5.2');
} else if (startingVersion < 24) {
startVersionUpgrade('253');
executeUpdate(24, '253', '2.5.3');
} else if (startingVersion < 25) {
startVersionUpgrade('254');
executeUpdate(25, '254', '2.5.4');
} else if (startingVersion < 26) {
startVersionUpgrade('255');
executeUpdate(26, '255', '2.5.5');
} else {
installationFinished();
}

84
install/mods-for-hesk/modsForHesk.php
View File

@ -119,10 +119,10 @@ hesk_dbConnect();
<p>What version of Mods for HESK do you currently have installed?</p>
<hr>
<?php
if ($version != MODS_FOR_HESK_NEW_VERSION) {
if ($version != NULL && $version != MODS_FOR_HESK_NEW_VERSION) {
echo '<div class="row">';
echo '<div class="col-sm-12">';
echo '<p id="updateText">Mods for HESK has detected that you currently have ' . $version . ' installed.
echo '<p id="updateText">Mods for HESK has detected that you currently have version ' . $version . ' installed.
The button you should click to upgrade has been highlighted for you. However, if
Mods for HESK selected the wrong version, click <a href="javascript:void(0)" onclick="enableAllDisablable();">here</a> to reset them.</p>';
echo '</div>';
@ -130,6 +130,42 @@ hesk_dbConnect();
}
?>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.5.4') {
$v254btn = 'btn-success';
$disableAllExcept = '254';
} else {
$v254btn = 'btn-default';
}
?>
<a id="254" class="btn <?php echo $v254btn; ?> btn-block disablable"
href="installModsForHesk.php?v=25">2.5.4</a>
</div>
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.5.3') {
$v253btn = 'btn-success';
$disableAllExcept = '253';
} else {
$v253btn = 'btn-default';
}
?>
<a id="253" class="btn <?php echo $v253btn; ?> btn-block disablable"
href="installModsForHesk.php?v=24">2.5.3</a>
</div>
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.5.2') {
$v252btn = 'btn-success';
$disableAllExcept = '252';
} else {
$v252btn = 'btn-default';
}
?>
<a id="252" class="btn <?php echo $v252btn; ?> btn-block disablable"
href="installModsForHesk.php?v=23">2.5.2</a>
</div>
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.5.1') {
@ -142,6 +178,10 @@ hesk_dbConnect();
<a id="251" class="btn <?php echo $v251btn; ?> btn-block disablable"
href="installModsForHesk.php?v=22">2.5.1</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.5.0') {
@ -178,10 +218,6 @@ hesk_dbConnect();
<a id="241" class="btn <?php echo $v241btn; ?> btn-block disablable"
href="installModsForHesk.php?v=19">2.4.1</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.4.0') {
@ -194,6 +230,10 @@ hesk_dbConnect();
<a id="240" class="btn <?php echo $v240btn; ?> btn-block disablable"
href="installModsForHesk.php?v=18">2.4.0</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.3.2') {
@ -230,10 +270,6 @@ hesk_dbConnect();
<a id="230" class="btn <?php echo $v230btn; ?> btn-block disablable"
href="installModsForHesk.php?v=15">2.3.0</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.2.1') {
@ -246,6 +282,10 @@ hesk_dbConnect();
<a id="221" class="btn <?php echo $v221btn; ?> btn-block disablable"
href="installModsForHesk.php?v=14">2.2.1</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.2.0') {
@ -282,10 +322,6 @@ hesk_dbConnect();
<a id="210" class="btn <?php echo $v210btn; ?> btn-block disablable"
href="installModsForHesk.php?v=11">2.1.0</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.0.1') {
@ -298,6 +334,10 @@ hesk_dbConnect();
<a id="201" class="btn <?php echo $v201btn; ?> btn-block disablable"
href="installModsForHesk.php?v=10">2.0.1</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
if ($version == '2.0.0') {
@ -334,10 +374,6 @@ hesk_dbConnect();
<a id="161" class="btn <?php echo $v161btn; ?> btn-block disablable"
href="installModsForHesk.php?v=7">1.6.1</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<?php
@ -351,6 +387,10 @@ hesk_dbConnect();
<a id="160" class="btn <?php echo $v160btn; ?> btn-block disablable"
href="installModsForHesk.php?v=6">1.6.0</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<a id="150" class="btn btn-default btn-block disablable"
href="installModsForHesk.php?v=5">1.5.0</a>
@ -363,14 +403,14 @@ hesk_dbConnect();
<a id="140" class="btn btn-default btn-block disablable"
href="installModsForHesk.php?v=3">1.4.0</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<a id="130" class="btn btn-default btn-block disablable"
href="installModsForHesk.php?v=2">1.3.0</a>
</div>
</div>
<br>
<div class="row">
<div class="col-md-3 col-sm-12">
<a id="124" class="btn btn-default btn-block disablable"
href="installModsForHesk.php?v=1">1.2.4</a>

32
install/mods-for-hesk/sql/installSql.php
View File

@ -695,6 +695,38 @@ function execute252Scripts()
executeQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "settings` SET `Value` = '2.5.2' WHERE `Key` = 'modsForHeskVersion'");
}
// Version 2.5.3
function execute253Scripts()
{
global $hesk_settings;
hesk_dbConnect();
executeQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "settings` SET `Value` = '2.5.3' WHERE `Key` = 'modsForHeskVersion'");
}
// Version 2.5.4
function execute254Scripts()
{
global $hesk_settings;
hesk_dbConnect();
executeQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "settings` SET `Value` = '2.5.4' WHERE `Key` = 'modsForHeskVersion'");
}
// Version 2.5.5
function execute255Scripts()
{
updateVersion('2.5.5');
}
function updateVersion($version) {
global $hesk_settings;
hesk_dbConnect();
executeQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "settings` SET `Value` = '{$version}' WHERE `Key` = 'modsForHeskVersion'");
}
// Version 2.6.0
function execute260Scripts()
{

13
knowledgebase.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -36,12 +36,16 @@ require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
// Load Knowledgebase-related functions
hesk_load_database_functions();
/* Connect to database */
hesk_dbConnect();
// Are we in maintenance mode?
hesk_check_maintenance();
define('PAGE_TITLE', 'CUSTOMER_KB');
/* Is Knowledgebase enabled? */
@ -49,9 +53,6 @@ if (!$hesk_settings['kb_enable']) {
hesk_error($hesklang['kbdis']);
}
/* Connect to database */
hesk_dbConnect();
/* Rating? */
if (isset($_GET['rating'])) {
// Detect and block robots

19
print.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -38,9 +38,19 @@ hesk_load_database_functions();
hesk_session_start();
// Do we have parameters in query string? If yes, store them in session and redirect
if ( isset($_GET['track']) || isset($_GET['e']) )
{
$_SESSION['p_track'] = hesk_GET('track');
$_SESSION['p_email'] = hesk_GET('e');
header('Location: print.php');
die();
}
/* Get the tracking ID */
$trackingID = hesk_cleanID() or die("$hesklang[int_error]: $hesklang[no_trackID]");
$trackingID = hesk_cleanID('p_track') or die("$hesklang[int_error]: $hesklang[no_trackID]");
/* Connect to database */
hesk_dbConnect();
@ -52,8 +62,13 @@ if (empty($_SESSION['id'])) {
// Verify email address match
hesk_verifyEmailMatch($trackingID);
$my_email = hesk_getCustomerEmail(0, 'p_email');
hesk_verifyEmailMatch($trackingID, $my_email);
}
/* Clean ticket parameters from the session data, we don't need them anymore */
hesk_cleanSessionVars( array('p_track', 'p_email') );
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`

13
reply_ticket.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -70,6 +70,10 @@ $trackingID = hesk_cleanID('orig_track') or die($hesklang['int_error'] . ': No o
// Email required to view ticket?
$my_email = hesk_getCustomerEmail();
// Setup required session vars
$_SESSION['t_track'] = $trackingID;
$_SESSION['t_email'] = $my_email;
// Get message
$message = hesk_input(hesk_POST('message'));
@ -131,7 +135,7 @@ if (count($hesk_error_buffer) != 0) {
$hesk_error_buffer = $tmp;
$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
hesk_process_messages($hesk_error_buffer, 'ticket.php?track=' . $trackingID . $hesk_settings['e_param'] . '&Refresh=' . rand(10000, 99999));
hesk_process_messages($hesk_error_buffer,'ticket.php');
}
// Check if this IP is temporarily locked out
@ -155,7 +159,7 @@ hesk_verifyEmailMatch($trackingID, $my_email, $ticket['email']);
/* Ticket locked? */
if ($ticket['locked']) {
hesk_process_messages($hesklang['tislock2'], 'ticket.php?track=' . $trackingID . $hesk_settings['e_param'] . '&Refresh=' . rand(10000, 99999));
hesk_process_messages($hesklang['tislock2'],'ticket.php');
exit();
}
@ -239,6 +243,5 @@ else {
hesk_cleanSessionVars('ticket_message');
/* Show the ticket and the success message */
hesk_process_messages($hesklang['reply_submitted_success'], 'ticket.php?track=' . $trackingID . $hesk_settings['e_param'] . '&Refresh=' . rand(10000, 99999), 'SUCCESS');
hesk_process_messages($hesklang['reply_submitted_success'],'ticket.php','SUCCESS');
exit();
?>

2
submit_ticket.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
suggest_articles.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

2
suggest_email.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************

54
ticket.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -40,35 +40,56 @@ require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/view_attachment_functions.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
hesk_load_database_functions();
hesk_session_start();
/* Connect to database */
hesk_dbConnect();
// Are we in maintenance mode?
hesk_check_maintenance();
hesk_session_start();
$modsForHesk_settings = mfh_getSettings();
$hesk_error_buffer = array();
$do_remember = '';
$display = 'none';
/* Was this accessed by the form or link? */
$is_form = isset($_GET['f']) ? 1 : 0;
/* Get the tracking ID */
$trackingID = hesk_cleanID();
/* Email required to view ticket? */
$my_email = hesk_getCustomerEmail(1);
/* A message from ticket reminder? */
if (!empty($_GET['remind'])) {
if ( ! empty($_GET['remind']) )
{
$display = 'block';
print_form();
}
// Do we have parameters in query string? If yes, store them in session and redirect
if ( isset($_GET['track']) || isset($_GET['e']) || isset($_GET['f']) || isset($_GET['r']) )
{
$_SESSION['t_track'] = hesk_GET('track');
$_SESSION['t_email'] = hesk_getCustomerEmail(1);
$_SESSION['t_form'] = hesk_GET('f');
$_SESSION['t_remember'] = strlen($do_remember) ? 'Y' : hesk_GET('r');
header('Location: ticket.php');
die();
}
/* Was this accessed by the form or link? */
$is_form = hesk_SESSION('t_form');
/* Get the tracking ID */
$trackingID = hesk_SESSION('t_track');
/* Email required to view ticket? */
$my_email = hesk_getCustomerEmail(1, 't_email');
/* Remember email address? */
$do_remember = strlen($do_remember) || strlen(hesk_SESSION('t_remember')) ? ' checked="checked" ' : '';
/* Clean ticket parameters from the session data, we don't need them anymore */
hesk_cleanSessionVars( array('t_track', 't_email', 't_form', 't_remember') );
/* Any errors? Show the form */
if ($is_form) {
if (empty($trackingID)) {
@ -136,9 +157,8 @@ hesk_cleanBfAttempts();
/* Remember email address? */
if ($is_form) {
if (!empty($_GET['r'])) {
if ( strlen($do_remember) ) {
setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
$do_remember = ' checked="checked" ';
} elseif (isset($_COOKIE['hesk_myemail'])) {
setcookie('hesk_myemail', '');
}
@ -317,7 +337,7 @@ if (!$show['show']) {
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
<div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">