Netsyms/Mods-for-HESK-Netsyms
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Update assign_owner

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This commit is contained in:
Mike Koch 2016-10-09 21:26:32 -04:00
parent 6c5c9f0591
commit 695aae6cd9
1 changed files with 23 additions and 2 deletions
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25
admin/assign_owner.php
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@ -70,7 +70,7 @@ $owner = intval(hesk_REQUEST('owner'));
/* If ID is -1 the ticket will be unassigned */
if ($owner == -1) {
$revision = sprintf($hesklang['thist2'], hesk_date(), '<i>' . $hesklang['unas'] . '</i>', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
hesk_process_messages($hesklang['tunasi2'], $_SERVER['PHP_SELF'], 'SUCCESS');
} elseif ($owner < 1) {
@ -89,10 +89,31 @@ if (!$row['isadmin']) {
}
}
// Make sure two people don't assign a ticket to a different user at the same time
if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned') && hesk_GET('confirm') != 'Y') {
$new_owner = ($owner == $_SESSION['id']) ? $hesklang['scoy'] : sprintf($hesklang['scot'], $row['name']);
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$ticket['owner']}' LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
$row = hesk_dbFetchAssoc($res);
hesk_process_messages(
sprintf($hesklang['taat'], $row['name']) .
'<br /><br />' .
$new_owner .
'<br /><br />' .
'<a href="assign_owner.php?track='.$ticket['trackid'].'&amp;owner='.$owner.'&amp;token='.hesk_token_echo(0).'&amp;unassigned=1&amp;confirm=Y">'.$hesklang['ycto'].'</a> | ' .
'<a href="admin_ticket.php?track='.$ticket['trackid'].'">'.$hesklang['ncto'].'</a>',
$_SERVER['PHP_SELF'], 'NOTICE'
);
}
}
/* Assigning to self? */
if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self)) {
$revision = sprintf($hesklang['thist2'], hesk_date(), $row['name'] . ' (' . $row['user'] . ')', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others', 0)) {
$_SERVER['PHP_SELF'] = 'admin_main.php';