Netsyms/Mods-for-HESK-Netsyms
2
0
Fork 0
Code Issues Pull Requests Releases Wiki Activity

#92 Update knowledgebase_private

Browse Source
This commit is contained in:
Mike Koch 2015-01-11 17:32:42 -05:00
parent 2cf6dcef88
commit 723170496e
1 changed files with 51 additions and 6 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

57
admin/knowledgebase_private.php
View File

@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -156,7 +156,7 @@ function hesk_kb_search($query)
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
hesk_kb_header($hesk_settings['kb_link']);
$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, t1.`content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_categories` AS t2 ON t1.`catid` = t2.`id` '." WHERE t1.`type` IN ('0','1') AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT ".intval($hesk_settings['kb_search_limit']));
$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, LEFT(`t1`.`content`, '.max(200, $hesk_settings['kb_substrart'] * 2).') AS `content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_categories` AS t2 ON t1.`catid` = t2.`id` '." WHERE t1.`type` IN ('0','1') AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT ".intval($hesk_settings['kb_search_limit']));
$num = hesk_dbNumRows($res);
?>
@ -236,7 +236,7 @@ function hesk_show_kb_article($artid)
hesk_kb_header($hesk_settings['kb_link'], $article['catid']);
// Update views by 1
hesk_dbQuery('UPDATE `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`='".intval($artid)."' LIMIT 1");
hesk_dbQuery('UPDATE `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`={$artid} LIMIT 1");
echo '<h3>'.$article['subject'].'</h3>
<div class="footerWithBorder blankSpace"></div>
@ -258,6 +258,51 @@ function hesk_show_kb_article($artid)
echo '</p>';
}
// TODO Check how this looks
// Related articles
if ($hesk_settings['kb_related'])
{
require(HESK_PATH . 'inc/mail/email_parser.php');
$query = hesk_dbEscape( $article['subject'] . ' ' . convert_html_to_text($article['content']) );
// Get relevant articles from the database
$res = hesk_dbQuery("SELECT `id`, `subject`, MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') AS `score` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `type` IN ('0','1') AND MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') LIMIT ".intval($hesk_settings['kb_related']+1));
// Array with related articles
$related_articles = array();
while ($related = hesk_dbFetchAssoc($res))
{
// Get base match score from the first (this) article
if ( ! isset($base_score) )
{
$base_score = $related['score'];
continue;
}
// Stop when articles reach less than 10% of base score
if ($related['score'] / $base_score < 0.10)
{
break;
}
// This is a valid related article
$related_articles[$related['id']] = $related['subject'];
}
// Print related articles if we have any valid matches
if ( count($related_articles) )
{
echo '<fieldset><legend>'.$hesklang['relart'].'</legend>';
foreach ($related_articles as $id => $subject)
{
echo '<img src="'.HESK_PATH.'img/article_text.png" width="16" height="16" border="0" alt="" style="vertical-align:middle;padding:2px;" /> <a href="knowledgebase_private.php?article='.$id.'">'.$subject.'</a><br />';
}
echo '</fieldset>';
}
}
if ($article['catid']==1)
{
@ -322,7 +367,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
}
}
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='".intval($catid)."' LIMIT 1");
$res = hesk_dbQuery("SELECT `name`,`parent` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='".intval($catid)."' LIMIT 1");
$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
if ($thiscat['parent'])
@ -333,7 +378,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
<div class="footerWithBorder blankSpace"></div>';
}
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='".intval($catid)."' ORDER BY `parent` ASC, `cat_order` ASC");
$result = hesk_dbQuery("SELECT `id`,`name`,`articles`,`type` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='".intval($catid)."' ORDER BY `parent` ASC, `cat_order` ASC");
if (hesk_dbNumRows($result) > 0)
{
?>
@ -442,7 +487,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
<td>
<?php
$res = hesk_dbQuery("SELECT `id`, `subject`, `content`, `rating`, `type` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='".intval($catid)."' AND `type` IN ('0','1') ORDER BY `sticky` DESC, `art_order` ASC");
$res = hesk_dbQuery("SELECT `id`, `subject`, LEFT(`content`, ".max(200, $hesk_settings['kb_substrart'] * 2).") AS `content`, `rating`, `type` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='".intval($catid)."' AND `type` IN ('0','1') ORDER BY `sticky` DESC, `art_order` ASC");
if (hesk_dbNumRows($res) == 0)
{
echo '<p><i>'.$hesklang['noac'].'</i></p>';