Netsyms/Mods-for-HESK-Netsyms
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Now the "mark ticket resolved"/"open ticket" links respect the DB

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This commit is contained in:
Mike Koch 2014-06-25 00:08:59 -04:00
parent 5f1e2e844d
commit 7465eb420a
1 changed files with 20 additions and 3 deletions
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23
admin/admin_ticket.php
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@ -538,15 +538,32 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<td colspan="10" style="border-width: 0px; text-align: right">
<?php
$random=rand(10000,99999);
if ($ticket['status'] != 3)
$statusSql = 'SELECT `ID`, `TicketViewContentKey`, `IsStaffClosedOption`, `IsStaffReopenedStatus` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsStaffClosedOption` = 1 OR `IsStaffReopenedStatus` = 1';
$statusRs = hesk_dbQuery($statusSql);
$staffClosedOptionStatus = array();
$staffReopenedStatus = array();
while ($statusRow = $statusRs->fetch_assoc())
{
if ($statusRow['IsStaffReopenedStatus'] == 1)
{
$staffReopenedStatus['ID'] = $statusRow['ID'];
} else
{
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
$staffClosedOptionStatus['TicketViewContentKey'] = $statusRow['TicketViewContentKey'];
}
}
if ($ticket['status'] != $staffClosedOptionStatus['ID'])
{
echo '<a
href="change_status.php?track='.$trackingID.'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>';
href="change_status.php?track='.$trackingID.'&amp;s='.$staffClosedOptionStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>';
}
else
{
echo '<a
href="change_status.php?track='.$trackingID.'&amp;s=1&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>';
href="change_status.php?track='.$trackingID.'&amp;s='.$staffReopenedStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>';
}
?>
</td>