Netsyms/Mods-for-HESK-Netsyms
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Implemented custom status functionality on ticket print page

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This commit is contained in:
Mike Koch 2014-06-14 11:22:02 -04:00
parent 4ef32e920d
commit 77b9d5d433
1 changed files with 3 additions and 23 deletions
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26
print.php
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@ -55,8 +55,9 @@ if ( empty($_SESSION['id']) )
}
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername`
$res = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`TicketViewContentKey` AS `statusKey`, `t2`.name AS `repliername`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
INNER JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
@ -116,27 +117,6 @@ hr
<body onload="window.print()">
<?php
/* Ticket status */
switch ($ticket['status'])
{
case 0:
$ticket['status']=$hesklang['open'];
break;
case 1:
$ticket['status']=$hesklang['wait_staff_reply'];
break;
case 2:
$ticket['status']=$hesklang['wait_cust_reply'];
break;
case 4:
$ticket['status']=$hesklang['in_progress'];
break;
case 5:
$ticket['status']=$hesklang['on_hold'];
break;
default:
$ticket['status']=$hesklang['closed'];
}
/* Ticket priority */
switch ($ticket['priority'])
@ -180,7 +160,7 @@ echo '
<tr>
<td bgcolor="#EEE"><b>' . $hesklang['trackID'] . ':</b></td><td bgcolor="#DDD">' . $trackingID . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $ticket['status'] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['ticket_status'] . ':</b></td><td bgcolor="#DDD">' . $hesklang[$ticket['statusKey']] . '</td>
<td bgcolor="#EEE"><b>' . $hesklang['created_on'] . ':</b></td><td bgcolor="#DDD">' . $ticket['dt'] . '</td>
</tr>
<tr>