Netsyms/Mods-for-HESK-Netsyms
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Update ticket

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This commit is contained in:
Mike Koch 2016-04-18 18:54:37 -04:00
parent ea41b8e747
commit 7ef6d6215a
1 changed files with 32 additions and 14 deletions
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46
ticket.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.5 from 28th August 2015
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -56,21 +56,40 @@ $hesk_error_buffer = array();
$do_remember = '';
$display = 'none';
/* Was this accessed by the form or link? */
$is_form = isset($_GET['f']) ? 1 : 0;
/* Get the tracking ID */
$trackingID = hesk_cleanID();
/* Email required to view ticket? */
$my_email = hesk_getCustomerEmail(1);
/* A message from ticket reminder? */
if (!empty($_GET['remind'])) {
if ( ! empty($_GET['remind']) )
{
$display = 'block';
print_form();
}
// Do we have parameters in query string? If yes, store them in session and redirect
if ( isset($_GET['track']) || isset($_GET['e']) || isset($_GET['f']) || isset($_GET['r']) )
{
$_SESSION['t_track'] = hesk_GET('track');
$_SESSION['t_email'] = hesk_getCustomerEmail(1);
$_SESSION['t_form'] = hesk_GET('f');
$_SESSION['t_remember'] = strlen($do_remember) ? 'Y' : hesk_GET('r');
header('Location: ticket.php');
die();
}
/* Was this accessed by the form or link? */
$is_form = hesk_SESSION('t_form');
/* Get the tracking ID */
$trackingID = hesk_SESSION('t_track');
/* Email required to view ticket? */
$my_email = hesk_getCustomerEmail(1, 't_email');
/* Remember email address? */
$do_remember = strlen($do_remember) || strlen(hesk_SESSION('t_remember')) ? ' checked="checked" ' : '';
/* Clean ticket parameters from the session data, we don't need them anymore */
hesk_cleanSessionVars( array('t_track', 't_email', 't_form', 't_remember') );
/* Any errors? Show the form */
if ($is_form) {
if (empty($trackingID)) {
@ -138,9 +157,8 @@ hesk_cleanBfAttempts();
/* Remember email address? */
if ($is_form) {
if (!empty($_GET['r'])) {
if ( strlen($do_remember) ) {
setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
$do_remember = ' checked="checked" ';
} elseif (isset($_COOKIE['hesk_myemail'])) {
setcookie('hesk_myemail', '');
}
@ -319,7 +337,7 @@ if (!$show['show']) {
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
<div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">