Netsyms/Mods-for-HESK-Netsyms
2
0
Fork 0
Code Issues Pull Requests Releases Wiki Activity

#92 Update change_status.php

Browse Source
This commit is contained in:
Mike Koch 2015-01-12 12:48:48 -05:00
parent 688054c7ab
commit 817f788496
1 changed files with 18 additions and 3 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

21
change_status.php
View File

@ -1,7 +1,7 @@
<?php <?php
/******************************************************************************* /*******************************************************************************
* Title: Help Desk Software HESK * Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014 * Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn * Author: Klemen Stirn
* Website: http://www.hesk.com * Website: http://www.hesk.com
******************************************************************************** ********************************************************************************
@ -38,8 +38,11 @@ define('HESK_PATH','./');
// Get all the required files and functions // Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php'); require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php'); require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();
// Are we in maintenance mode?
hesk_check_maintenance();
hesk_load_database_functions();
hesk_session_start(); hesk_session_start();
// A security check // A security check
@ -58,6 +61,12 @@ hesk_dbConnect();
if ($status == 3) // Closed if ($status == 3) // Closed
{ {
// Is customer closing tickets enabled?
if ( ! $hesk_settings['custclose'])
{
hesk_error($hesklang['attempt']);
}
//-- They want to close the ticket, so get the status that is the default for client-side closes //-- They want to close the ticket, so get the status that is the default for client-side closes
$statusRow = hesk_dbFetchAssoc(hesk_dbQuery('SELECT `ID` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosedByClient` = 1')); $statusRow = hesk_dbFetchAssoc(hesk_dbQuery('SELECT `ID` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosedByClient` = 1'));
@ -69,6 +78,9 @@ if ($status == 3) // Closed
{ {
$locked = 1; $locked = 1;
} }
// Mark that customer resolved the ticket
$closedby_sql = ' , `closedat`=NOW(), `closedby`=0 ';
} }
elseif ($status == 2) // Opened elseif ($status == 2) // Opened
{ {
@ -83,6 +95,9 @@ elseif ($status == 2) // Opened
// We will ask the customer why is the ticket being reopened // We will ask the customer why is the ticket being reopened
$_SESSION['force_form_top'] = true; $_SESSION['force_form_top'] = true;
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
} }
else else
{ {
@ -96,7 +111,7 @@ hesk_dbConnect();
hesk_verifyEmailMatch($trackingID); hesk_verifyEmailMatch($trackingID);
// Modify values in the database // Modify values in the database
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' AND `locked` != '1' LIMIT 1"); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' AND `locked` != '1' LIMIT 1");
// Did we modify anything* // Did we modify anything*
if (hesk_dbAffectedRows() != 1) if (hesk_dbAffectedRows() != 1)