Merge pull request #247 from mkoch227/location-support

Location support. Closes #204

admin/admin_settings.php

@@ -902,6 +902,26 @@ if ( defined('HESK_DEMO') )
                                 ?>
                             </div>
                         </div>
+                        <div class="form-group">
+                            <label for="request_location" class="col-sm-6 control-label">
+                                <span class="label label-primary"
+                                      data-toggle="tooltip"
+                                      title="<?php echo $hesklang['added_in_mods_for_hesk']; ?>"><?php echo $hesklang['mods_for_hesk_acronym']; ?></span>
+                                            <?php echo $hesklang['request_user_location']; ?>
+                                            <i class="fa fa-question-circle settingsquestionmark" data-toggle="htmlpopover"
+                                               title="<?php echo $hesklang['request_user_location']; ?>"
+                                               data-content="<?php echo $hesklang['request_user_location_help']; ?>"></i>
+                            </label>
+                            <div class="col-sm-6 form-inline">
+                                <?php
+                                $on = $modsForHesk_settings['request_location'] ? 'checked' : '';
+                                $off = $modsForHesk_settings['request_location'] ? '' : 'checked';
+                                echo '
+                                <div class="radio"><label><input type="radio" name="request_location" value="0" '.$off.' /> '.$hesklang['off'].'</label></div>&nbsp;&nbsp;&nbsp;
+                                <div class="radio"><label><input type="radio" name="request_location" value="1" '.$on.' /> '.$hesklang['on'].'</label></div>';
+                                ?>
+                            </div>
+                        </div>
                         <div class="form-group">
                             <label class="col-sm-6 control-label"><?php echo $hesklang['select']; ?> <a href="Javascript:void(0)" onclick="Javascript:hesk_window('<?php echo $help_folder; ?>helpdesk.html#65','400','500')"><i class="fa fa-question-circle settingsquestionmark"></i></a></label>
                             <div class="col-sm-6">

admin/admin_settings_save.php

@@ -506,6 +506,7 @@ $set['use_bootstrap_theme'] = empty($_POST['use_bootstrap_theme']) ? 0 : 1;
 $set['new_kb_article_visibility'] = hesk_checkMinMax( intval( hesk_POST('new_kb_article_visibility') ) , 0, 2, 2);
 $set['mfh_attachments'] = empty($_POST['email_attachments']) ? 0 : 1;
 $set['show_number_merged'] = empty($_POST['show_number_merged']) ? 0 : 1;
+$set['request_location'] = empty($_POST['request_location']) ? 0 : 1;
 
 if ($set['customer-email-verification-required'])
 {
@@ -568,7 +569,10 @@ $modsForHesk_settings[\'new_kb_article_visibility\'] = '.$set['new_kb_article_vi
 $modsForHesk_settings[\'attachments\'] = '.$set['mfh_attachments'].';
 
 //-- Setting for showing number of merged tickets in the ticket search screen. 0 = Disable, 1 = Enable
-$modsForHesk_settings[\'show_number_merged\'] = '.$set['show_number_merged'].';';
+$modsForHesk_settings[\'show_number_merged\'] = '.$set['show_number_merged'].';
+
+//-- Setting for requesting user\'s location. 0 = Disable, 1 = Enable
+$modsForHesk_settings[\'request_location\'] = '.$set['request_location'].';';
 
 // Write the file
 if ( ! file_put_contents(HESK_PATH . 'modsForHesk_settings.inc.php', $modsForHesk_file_content) )

admin/admin_ticket.php

@@ -588,6 +588,15 @@ if (isset($_GET['delatt']) && hesk_token_check())
 	hesk_process_messages($hesklang['kb_att_rem'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
 }
 
+//-- Update location action
+if (isset($_POST['latitude']) && isset($_POST['longitude'])) {
+    hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `latitude` = '".hesk_dbEscape($_POST['latitude'])."',
+        `longitude` = '".hesk_dbEscape($_POST['longitude'])."' WHERE `ID` = ".intval($ticket['id']));
+
+    //redirect
+    hesk_process_messages($hesklang['ticket_location_updated'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
+}
+
 /* Print header */
 require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
 
@@ -861,6 +870,89 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                         {
                             echo '<span class="fa fa-lock"></span>&nbsp;';
                         }
+                        if ($modsForHesk_settings['request_location'])
+                        {
+                            $locationText = '';
+                            $iconColor = '';
+                            $hasLocation = true;
+                            if (strpos($ticket['latitude'], 'E') === false)
+                            {
+                                $locationText = $hesklang['click_for_map'];
+                                $iconColor = 'inherit';
+                            }
+                            else
+                            {
+                                $hasLocation = false;
+                                $locationText = $hesklang['location_unavailable'];
+                                $iconColor = '#ccc';
+                            }
+                            ?>
+                            <span data-toggle="modal" data-target=".map-modal" style="cursor: pointer">
+                                <i class="fa fa-map-marker" data-toggle="tooltip" title="<?php echo $locationText; ?>"
+                                   style="color: <?php echo $iconColor; ?>"></i>
+                            </span>
+                            <div id="map-modal" class="modal fade map-modal" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
+                                <div class="modal-dialog modal-lg">
+                                    <div class="modal-content">
+                                        <div class="modal-header">
+                                            <button type="button" class="close" data-dismiss="modal" aria-label="Close">
+                                                <span aria-hidden="true">&times;</span>
+                                            </button>
+                                            <h4><?php echo $hesklang['users_location']; ?></h4>
+                                        </div>
+                                        <div class="modal-body">
+                                            <?php if ($hasLocation): ?>
+                                                <div id="map" style="height: 500px"></div><br>
+                                                <address id="friendly-location" style="font-size: 13px"></address>
+                                                <p id="save-for-address" style="font-size: 13px;display:none"><?php echo $hesklang['save_to_see_updated_address']; ?></p>
+                                                <script>
+                                                    getFriendlyLocation(<?php echo $ticket['latitude']; ?>,
+                                                        <?php echo $ticket['longitude']; ?>);
+                                                </script>
+                                                <div class="row">
+                                                    <form action="admin_ticket.php" method="post" role="form">
+                                                        <input type="hidden" name="track" value="<?php echo $trackingID; ?>">
+                                                        <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
+                                                        <input type="hidden" name="latitude" id="latitude" value="<?php echo $ticket['latitude']; ?>">
+                                                        <input type="hidden" name="longitude" id="longitude" value="<?php echo $ticket['longitude']; ?>">
+                                                        <div class="btn-group" style="display:none" id="save-group">
+                                                            <input type="submit" class="btn btn-success"
+                                                                   value="<?php echo $hesklang['save_location']; ?>">
+                                                            <button class="btn btn-default" data-dismiss="modal"
+                                                                    onclick="closeAndReset(<?php echo $ticket['latitude']; ?>, <?php echo $ticket['longitude']; ?>)">
+                                                                <?php echo $hesklang['close_modal_without_saving']; ?>
+                                                            </button>
+                                                        </div>
+                                                        <button id="close-button" class="btn btn-default"
+                                                                data-dismiss="modal"><?php echo $hesklang['close_modal']; ?></button>
+                                                    </form>
+                                                </div>
+                                            <?php
+                                                else:
+                                                    $errorCode = explode('-', $ticket['latitude']);
+                                                    $key = 'location_unavailable_'.$errorCode[1];
+                                                    echo '<h5>'.$hesklang[$key].'</h5>';
+                                                endif;
+                                            ?>
+                                        </div>
+                                    </div>
+                                </div>
+                            </div>
+
+                            <?php
+                                // Only output JavaScript if we have coordinates
+                                if (strpos($ticket['latitude'], 'E') === false):
+                            ?>
+                            <script>
+                                var latitude = '';
+                                latitude = <?php echo $ticket['latitude']; ?>;
+                                var longitude = '';
+                                longitude = <?php echo $ticket['longitude']; ?>;
+                                initializeMapForStaff(latitude, longitude, "<?php echo $hesklang['users_location']; ?>");
+                            </script>
+                        <?php
+                            endif;
+                        }
                         echo $ticket['subject'];
                         ?></h3>
                 </div>

inc/header.inc.php

@@ -60,6 +60,7 @@ require(HESK_PATH . 'modsForHesk_settings.inc.php');
     <link href="<?php echo HESK_PATH; ?>css/bootstrap-iconpicker.min.css" rel="stylesheet">
     <link href="//netdna.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css" rel="stylesheet">
     <link rel="stylesheet" href="<?php echo HESK_PATH; ?>css/octicons.css" type="text/css">
+    <link rel="stylesheet" href="http://cdn.leafletjs.com/leaflet-0.7.3/leaflet.css" />
 	<script src="<?php echo HESK_PATH; ?>js/jquery-1.10.2.min.js"></script>
 	<script language="Javascript" type="text/javascript" src="<?php echo HESK_PATH; ?>hesk_javascript.js"></script>
 	<script language="Javascript" type="text/javascript" src="<?php echo HESK_PATH; ?>js/bootstrap.min.js"></script>
@@ -68,6 +69,7 @@ require(HESK_PATH . 'modsForHesk_settings.inc.php');
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/iconset-fontawesome-4.3.0.js"></script>
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/iconset-octicon-2.1.2.js"></script>
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/bootstrap-iconpicker.js"></script>
+    <script src="http://cdn.leafletjs.com/leaflet-0.7.3/leaflet.js"></script>
 
     <?php
 

inc/headerAdmin.inc.php

@@ -60,6 +60,7 @@ require(HESK_PATH . 'modsForHesk_settings.inc.php');
     <link href="<?php echo HESK_PATH; ?>css/bootstrap-iconpicker.min.css" rel="stylesheet">
     <link href="//netdna.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css" rel="stylesheet">
     <link rel="stylesheet" href="<?php echo HESK_PATH; ?>css/octicons.css" type="text/css">
+    <link rel="stylesheet" href="http://cdn.leafletjs.com/leaflet-0.7.3/leaflet.css" />
 	<script src="<?php echo HESK_PATH; ?>js/jquery-1.10.2.min.js"></script>
 	<script language="Javascript" type="text/javascript" src="<?php echo HESK_PATH; ?>hesk_javascript.js"></script>
     <script language="Javascript" type="text/javascript" src="<?php echo HESK_PATH; ?>js/modsForHesk-javascript.js"></script>
@@ -68,6 +69,7 @@ require(HESK_PATH . 'modsForHesk_settings.inc.php');
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/iconset-fontawesome-4.3.0.js"></script>
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/iconset-octicon-2.1.2.js"></script>
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/bootstrap-iconpicker.js"></script>
+    <script src="http://cdn.leafletjs.com/leaflet-0.7.3/leaflet.js"></script>
 
     <?php
 	/* Prepare Javascript that browser should load on page load */

inc/posting_functions.inc.php

@@ -95,7 +95,9 @@ function hesk_newTicket($ticket, $isVerified = true)
 		`custom18`,
 		`custom19`,
 		`custom20`,
-		`status`
+		`status`,
+		`latitude`,
+		`longitude`
 	)
 	VALUES
 	(
@@ -136,7 +138,9 @@ function hesk_newTicket($ticket, $isVerified = true)
 		'".hesk_dbEscape($ticket['custom18'])."',
 		'".hesk_dbEscape($ticket['custom19'])."',
 		'".hesk_dbEscape($ticket['custom20'])."',
-		'".intval($ticket['status'])."'
+		'".intval($ticket['status'])."',
+		'".hesk_dbEscape($ticket['latitude'])."',
+		'".hesk_dbEscape($ticket['longitude'])."'
 	)
 	");
 

index.php

@@ -961,10 +961,23 @@ if ( ! isset($_SESSION['c_category']) && ! $hesk_settings['select_cat'])
 
                 <?php
                 }
+
+                if ($modsForHesk_settings['request_location']):
 	            ?>
 
+                <div class="form-group">
+                    <label for="location" class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
+                    <div class="col-sm-9">
+                        <p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
+                        <div id="map" style="height: 300px">
+                        </div>
+                    </div>
+                </div>
+
 	            <!-- Submit -->
                 <?php
+                 endif;
+
                 if ($hesk_settings['submit_notice'])
                 {
 	                ?>
@@ -1002,6 +1015,8 @@ if ( ! isset($_SESSION['c_category']) && ! $hesk_settings['select_cat'])
 	                ?>
                     <div class="row">
                         <div class="col-md-9 col-md-offset-3">
+                            <input type="hidden" id="latitude" name="latitude" value="E-0">
+                            <input type="hidden" id="longitude" name="longitude" value="E-0">
                             <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
                             <input class="btn btn-default" type="submit" value="<?php echo $hesklang['sub_ticket']; ?>">
                         </div>
@@ -1025,6 +1040,16 @@ if ( ! isset($_SESSION['c_category']) && ! $hesk_settings['select_cat'])
 
 <?php
 
+// Request for the users location if enabled
+if ($modsForHesk_settings['request_location'])
+{
+    echo '
+    <script>
+        requestUserLocation("'.$hesklang['your_current_location'].'", "'.$hesklang['unable_to_determine_location'].'");
+    </script>
+    ';
+}
+
 hesk_cleanSessionVars('iserror');
 hesk_cleanSessionVars('isnotice');
 

install/mods-for-hesk/ajax/uninstall-database-ajax.php

@@ -31,6 +31,8 @@ if ($task == 'status-change') {
     removeTicketsPendingVerificationTable();
 } elseif ($task == 'service-message-icon') {
     removeServiceMessageCustomIcon();
+} elseif ($task == 'location') {
+    removeTicketLocation();
 } elseif ($task == 'miscellaneous') {
     executeMiscellaneousSql();
 } else {

install/mods-for-hesk/js/uninstall-scripts.js

@@ -1,7 +1,8 @@
 function getTasks() {
     return ['status-change', 'autorefresh', 'parent-child', 'settings-access', 'activate-user',
         'notify-note-unassigned', 'user-manage-notification-settings', 'settings-table', 'verified-emails-table',
-        'pending-verification-emails-table', 'pending-verification-tickets-table', 'service-message-icon', 'miscellaneous'];
+        'pending-verification-emails-table', 'pending-verification-tickets-table', 'service-message-icon', 'location',
+        'miscellaneous'];
 }
 
 function processUninstallation() {

install/mods-for-hesk/sql/installSql.php

@@ -448,6 +448,10 @@ function execute230Scripts() {
     executeQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `Key` = `ShortNameContentKey`");
     executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` DROP COLUMN `ShortNameContentKey`");
     executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` DROP COLUMN `TicketViewContentKey`");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `latitude` VARCHAR(100) NOT NULL DEFAULT 'E-0'");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `longitude` VARCHAR(100) NOT NULL DEFAULT 'E-0'");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` ADD COLUMN `latitude` VARCHAR(100) NOT NULL DEFAULT 'E-0'");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` ADD COLUMN `longitude` VARCHAR(100) NOT NULL DEFAULT 'E-0'");
     executeQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."settings` SET `Value` = '2.3.0' WHERE `Key` = 'modsForHeskVersion'");
 }
 
@@ -463,6 +467,13 @@ function execute230FileUpdate() {
         //-- Setting for showing number of merged tickets in the ticket search screen. 0 = Disable, 1 = Enable
 $modsForHesk_settings[\'show_number_merged\'] = 1;';
     }
+    if (strpos($file, '$modsForHesk_settings[\'request_location\']') === false)
+    {
+        $file .= '
+
+        //-- Setting for requesting user\'s location. 0 = Disable, 1 = Enable
+$modsForHesk_settings[\'request_location\'] = 0';
+    }
 
     return file_put_contents(HESK_PATH.'modsForHesk_settings.inc.php', $file);
 }

install/mods-for-hesk/sql/uninstallSql.php

@@ -136,6 +136,16 @@ function removeServiceMessageCustomIcon() {
     executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` DROP COLUMN `icon`");
 }
 
+function removeTicketLocation() {
+    global $hesk_settings;
+
+    hesk_dbConnect();
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` DROP COLUMN `latitude`");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` DROP COLUMN `longitude`");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` DROP COLUMN `latitude`");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` DROP COLUMN `longitude`");
+}
+
 function executeMiscellaneousSql() {
     global $hesk_settings;
 

install/mods-for-hesk/uninstallModsForHesk.php

@@ -17,6 +17,7 @@ function echoTaskRows() {
     printUninstallRow('Remove pending verification emails table', 'pending-verification-emails-table');
     printUninstallRow('Remove tickets pending verification table', 'pending-verification-tickets-table');
     printUninstallRow('Remove custom service messages icon', 'service-message-icon');
+    printUninstallRow('Remove ticket location', 'location');
     printUninstallRow('Miscellaneous database cleanup changes', 'miscellaneous');
 }
 

js/modsForHesk-javascript.js

@@ -106,4 +106,102 @@ function changeText(id, checkedValue, uncheckedValue, object) {
     }
 }
 
+function requestUserLocation(yourLocationText, unableToDetermineText) {
+    if (navigator.geolocation) {
+        navigator.geolocation.getCurrentPosition(function(position) {
+            var latitude = position.coords.latitude;
+            var longitude = position.coords.longitude;
+            setLatLon(latitude, longitude);
+            $('#console').hide();
+            initializeMapForCustomer(latitude, longitude, yourLocationText);
+        }, function(error) {
+            $('#map').hide();
+            $('#console').text(unableToDetermineText).show();
+            switch(error.code) {
+                case error.PERMISSION_DENIED:
+                    setLatLon('E-1','E-1');
+                    break;
+                case error.POSITION_UNAVAILABLE:
+                    setLatLon('E-2','E-2');
+                    break;
+                case error.TIMEOUT:
+                    setLatLon('E-3','E-3');
+                    break;
+                case error.UNKNOWN_ERROR:
+                    setLatLon('E-4','E-4');
+                    break;
+            }
+        });
+    } else {
+        $('#map').hide();
+        $('#console').text(unableToDetermineText).show();
+        setLatLon('E-5','E-5');
+    }
+}
+
+function setLatLon(lat, lon) {
+    $('#latitude').val(lat);
+    $('#longitude').val(lon);
+}
+
+var marker;
+var map;
+function resetLatLon(lat, lon) {
+    map.setView([lat, lon], 15);
+    marker.setLatLng(L.latLng(lat, lon));
+}
+
+function closeAndReset(lat, lon) {
+    $('#save-group').hide();
+    $('#close-button').show();
+    $('#friendly-location').show();
+    $('#save-for-address').hide();
+    resetLatLon(lat, lon);
+}
+
+function initializeMapForCustomer(latitude, longitude, yourLocationText) {
+    map = L.map('map').setView([latitude, longitude], 15);
+    L.tileLayer('http://{s}.tile.osm.org/{z}/{x}/{y}.png', {
+        attribution: '&copy; <a href="http://osm.org/copyright">OpenStreetMap</a> contributors'
+    }).addTo(map);
+    marker = L.marker([latitude, longitude], {draggable: true})
+        .addTo(map)
+        .bindPopup(yourLocationText);
+
+    marker.on('dragend', function(event) {
+        setLatLon(event.target.getLatLng().lat, event.target.getLatLng().lng);
+    });
+}
+
+function initializeMapForStaff(latitude, longitude, usersLocationText) {
+    map = L.map('map').setView([latitude, longitude], 15);
+    L.tileLayer('http://{s}.tile.osm.org/{z}/{x}/{y}.png', {
+        attribution: '&copy; <a href="http://osm.org/copyright">OpenStreetMap</a> contributors'
+    }).addTo(map);
+    marker = L.marker([latitude, longitude], {draggable: true})
+        .addTo(map)
+        .bindPopup(usersLocationText);
+
+    marker.on('dragend', function(event) {
+        setLatLon(event.target.getLatLng().lat, event.target.getLatLng().lng);
+        $('#save-group').show();
+        $('#close-button').hide();
+        $('#friendly-location').hide();
+        $('#save-for-address').show();
+    });
+
+    $('#map-modal').on('shown.bs.modal', function(){
+        setTimeout(function() {
+            map.invalidateSize();
+        }, 10);
+    });
+}
+
+function getFriendlyLocation(latitude, longitude) {
+    var URL = 'http://nominatim.openstreetmap.org/reverse?format=json&lat='+ latitude +'&lon='+ longitude +'&zoom=15&addressdetails=1';
+    $.getJSON(URL, function(data) {
+        $('#friendly-location').text(data.display_name);
+    });
+}
+
 jQuery(document).ready(loadJquery);

language/en/text.php

@@ -44,6 +44,28 @@ $hesklang['show_number_merged_help'] = 'If enabled, the user will be able to see
 $hesklang['latest_top_on_home'] = 'Latest/Top articles on home page';
 $hesklang['latest_top_on_home_help'] = 'Select YES to display the top and latest knowledgebase articles on the home page.
     Otherwise, a link to the knowledgebase will appear on the home page.';
+$hesklang['location_unavailable'] = "Location unavailable. Click for more information.";
+$hesklang['click_for_map'] = "View map of user's location";
+$hesklang['request_user_location'] = "Request Location";
+$hesklang['request_user_location_help'] = "If enabled, the help desk will ask for the customer's location, allowing staff to
+ see a map of the customer's location when they created the ticket.";
+$hesklang['users_location'] = "User's Location";
+$hesklang['location_unavailable_0'] = "User's location is not available because the ticket was created before location tracking was enabled.";
+$hesklang['location_unavailable_1'] = "User's location is not available because the user refused to share it.";
+$hesklang['location_unavailable_2'] = "User's location is not available because the help desk was unable to determine the user's position.";
+$hesklang['location_unavailable_3'] = "User's location is not available because the help desk was not able to determine the user's position in
+ a reasonable amount of time.";
+$hesklang['location_unavailable_4'] = "An unknown error occurred when trying to obtain the user's location.";
+$hesklang['location_unavailable_5'] = "User's location is not available because the user's browser did not meet the minimum
+requirements for tracking their location when the ticket was submitted.";
+$hesklang['save_location'] = 'Save Location';
+$hesklang['close_modal_without_saving'] = 'Close without saving';
+$hesklang['ticket_location_updated'] = 'Ticket location has been updated!';
+$hesklang['location_colon'] = 'Location:';
+$hesklang['your_current_location'] = 'Your location';
+$hesklang['requesting_location_ellipsis'] = 'Requesting location...';
+$hesklang['unable_to_determine_location'] = 'Unable to determine your location, or you declined to share it.';
+$hesklang['save_to_see_updated_address'] = 'Save the new location to see the updated address';
 
 // ADDED OR MODIFIED IN Mods for HESK 2.2.1
 $hesklang['popart_no_colon']='Top Knowledgebase Articles'; // same as $hesklang['popart'] but without a colon (:)

modsForHesk_settings.inc.php

@@ -44,3 +44,6 @@ $modsForHesk_settings['attachments'] = 0;
 
 //-- Setting for showing number of merged tickets in the ticket search screen. 0 = Disable, 1 = Enable
 $modsForHesk_settings['show_number_merged'] = 1;
+
+//-- Setting for requesting user's location. 0 = Disable, 1 = Enable
+$modsForHesk_settings['request_location'] = 0;

submit_ticket.php

@@ -427,6 +427,10 @@ if ($hesk_settings['attachments']['use'] && ! empty($attachments) )
     }
 }
 
+// Set latitude and longitude
+$tmpvar['latitude'] = hesk_POST('latitude');
+$tmpvar['longitude'] = hesk_POST('longitude');
+
 // Should the helpdesk validate emails?
 $createTicket = true;
 if ($modsForHesk_settings['customer_email_verification_required'])