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#92 Update knowledgebase.php

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This commit is contained in:
Mike Koch 2015-01-12 23:05:12 -05:00
parent cf680463f3
commit 841b0eddff
1 changed files with 72 additions and 6 deletions
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78
knowledgebase.php
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@ -1,7 +1,7 @@
<?php <?php
/******************************************************************************* /*******************************************************************************
* Title: Help Desk Software HESK * Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014 * Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn * Author: Klemen Stirn
* Website: http://www.hesk.com * Website: http://www.hesk.com
******************************************************************************** ********************************************************************************
@ -39,6 +39,11 @@ define('HESK_PATH','./');
require(HESK_PATH . 'hesk_settings.inc.php'); require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php'); require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php'); require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
// Load Knowledgebase-related functions
hesk_load_database_functions(); hesk_load_database_functions();
/* Is Knowledgebase enabled? */ /* Is Knowledgebase enabled? */
@ -182,7 +187,7 @@ function hesk_kb_search($query) {
require_once(HESK_PATH . 'inc/header.inc.php'); require_once(HESK_PATH . 'inc/header.inc.php');
hesk_kb_header($hesk_settings['kb_link']); hesk_kb_header($hesk_settings['kb_link']);
$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, t1.`content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 $res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, LEFT(`t1`.`content`, '.max(200, $hesk_settings['kb_substrart'] * 2).') AS `content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1
LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id` LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id`
WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT " . intval($hesk_settings['kb_search_limit'])); WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT " . intval($hesk_settings['kb_search_limit']));
$num = hesk_dbNumRows($res); $num = hesk_dbNumRows($res);
@ -269,7 +274,7 @@ function hesk_show_kb_article($artid)
// Update views by 1 - exclude known bots and reloads because of ratings // Update views by 1 - exclude known bots and reloads because of ratings
if ( ! isset($_GET['rated']) && ! hesk_detect_bots()) if ( ! isset($_GET['rated']) && ! hesk_detect_bots())
{ {
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`='".intval($artid)."' LIMIT 1"); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`={$artid} LIMIT 1");
} }
echo '<h3 class="text-left">'.$article['subject'].'</h3> echo '<h3 class="text-left">'.$article['subject'].'</h3>
@ -290,6 +295,7 @@ function hesk_show_kb_article($artid)
echo '</p>'; echo '</p>';
} }
// Article rating
if ($hesk_settings['kb_rating'] && strpos( hesk_COOKIE('hesk_kb_rate'),'a'.$artid.'%')===false ) if ($hesk_settings['kb_rating'] && strpos( hesk_COOKIE('hesk_kb_rate'),'a'.$artid.'%')===false )
{ {
echo ' echo '
@ -300,6 +306,55 @@ function hesk_show_kb_article($artid)
'; ';
} }
// Related articles
if ($hesk_settings['kb_related'])
{
require(HESK_PATH . 'inc/mail/email_parser.php');
$query = hesk_dbEscape( $article['subject'] . ' ' . convert_html_to_text($article['content']) );
// Get relevant articles from the database
$res = hesk_dbQuery("SELECT t1.`id`, t1.`subject`, MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') AS `score` FROM `".hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id` WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') LIMIT ".intval($hesk_settings['kb_related']+1));
// Array with related articles
$related_articles = array();
while ($related = hesk_dbFetchAssoc($res))
{
// Get base match score from the first article
if ( ! isset($base_score) )
{
$base_score = $related['score'];
}
// Ignore this article
if ( $related['id'] == $artid )
{
continue;
}
// Stop when articles reach less than 10% of base score
if ($related['score'] / $base_score < 0.10)
{
break;
}
// This is a valid related article
$related_articles[$related['id']] = $related['subject'];
}
// Print related articles if we have any valid matches
if ( count($related_articles) )
{
echo '<fieldset><legend>'.$hesklang['relart'].'</legend>';
foreach ($related_articles as $id => $subject)
{
echo '<img src="img/article_text.png" width="16" height="16" border="0" alt="" style="vertical-align:middle;padding:2px;" /> <a href="knowledgebase.php?article='.$id.'">'.$subject.'</a><br />';
}
echo '</fieldset>';
}
}
if ($article['catid']==1) if ($article['catid']==1)
{ {
$link = 'knowledgebase.php'; $link = 'knowledgebase.php';
@ -361,7 +416,7 @@ function hesk_show_kb_article($artid)
function hesk_show_kb_category($catid, $is_search = 0) { function hesk_show_kb_category($catid, $is_search = 0) {
global $hesk_settings, $hesklang; global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1"); $res = hesk_dbQuery("SELECT `name`,`parent` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']); $thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
if ($is_search == 0) if ($is_search == 0)
@ -372,6 +427,17 @@ function hesk_show_kb_category($catid, $is_search = 0) {
hesk_kb_header($hesk_settings['kb_link']); hesk_kb_header($hesk_settings['kb_link']);
} }
// If we are in "Knowledgebase only" mode show system messages
if ($catid == 1 && hesk_check_kb_only(false) )
{
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}
}
if ($thiscat['parent']) if ($thiscat['parent'])
{ {
$link = ($thiscat['parent'] == 1) ? 'knowledgebase.php' : 'knowledgebase.php?category='.$thiscat['parent']; $link = ($thiscat['parent'] == 1) ? 'knowledgebase.php' : 'knowledgebase.php?category='.$thiscat['parent'];
@ -382,7 +448,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
'; ';
} }
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `parent` ASC, `cat_order` ASC"); $result = hesk_dbQuery("SELECT `id`,`name`,`articles` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($result) > 0) if (hesk_dbNumRows($result) > 0)
{ {
?> ?>
@ -486,7 +552,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
<td> <td>
<?php <?php
$res = hesk_dbQuery("SELECT `id`, `subject`, `content`, `rating` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC"); $res = hesk_dbQuery("SELECT `id`, `subject`, LEFT(`content`, ".max(200, $hesk_settings['kb_substrart'] * 2).") AS `content`, `rating` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");
if (hesk_dbNumRows($res) == 0) if (hesk_dbNumRows($res) == 0)
{ {
echo '<p><i>'.$hesklang['noac'].'</i></p>'; echo '<p><i>'.$hesklang['noac'].'</i></p>';