#92 Update knowledgebase.php
This commit is contained in:
Mike Koch
parent
cf680463f3
commit
841b0eddff
@ -1,7 +1,7 @@
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<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.5 from 5th August 2014
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* Version: 2.6.0 beta 1 from 30th December 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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@ -39,6 +39,11 @@ define('HESK_PATH','./');
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
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// Are we in maintenance mode?
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hesk_check_maintenance();
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// Load Knowledgebase-related functions
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hesk_load_database_functions();
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/* Is Knowledgebase enabled? */
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@ -182,7 +187,7 @@ function hesk_kb_search($query) {
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require_once(HESK_PATH . 'inc/header.inc.php');
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hesk_kb_header($hesk_settings['kb_link']);
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$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, t1.`content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1
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$res = hesk_dbQuery('SELECT t1.`id`, t1.`subject`, LEFT(`t1`.`content`, '.max(200, $hesk_settings['kb_substrart'] * 2).') AS `content`, t1.`rating` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1
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LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id`
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WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('".hesk_dbEscape($query)."') LIMIT " . intval($hesk_settings['kb_search_limit']));
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$num = hesk_dbNumRows($res);
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@ -269,7 +274,7 @@ function hesk_show_kb_article($artid)
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// Update views by 1 - exclude known bots and reloads because of ratings
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if ( ! isset($_GET['rated']) && ! hesk_detect_bots())
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{
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`='".intval($artid)."' LIMIT 1");
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` SET `views`=`views`+1 WHERE `id`={$artid} LIMIT 1");
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}
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echo '<h3 class="text-left">'.$article['subject'].'</h3>
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@ -290,6 +295,7 @@ function hesk_show_kb_article($artid)
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echo '</p>';
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}
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// Article rating
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if ($hesk_settings['kb_rating'] && strpos( hesk_COOKIE('hesk_kb_rate'),'a'.$artid.'%')===false )
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{
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echo '
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@ -300,6 +306,55 @@ function hesk_show_kb_article($artid)
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';
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}
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// Related articles
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if ($hesk_settings['kb_related'])
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{
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require(HESK_PATH . 'inc/mail/email_parser.php');
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$query = hesk_dbEscape( $article['subject'] . ' ' . convert_html_to_text($article['content']) );
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// Get relevant articles from the database
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$res = hesk_dbQuery("SELECT t1.`id`, t1.`subject`, MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') AS `score` FROM `".hesk_dbEscape($hesk_settings['db_pfix']).'kb_articles` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS t2 ON t1.`catid` = t2.`id` WHERE t1.`type`='0' AND t2.`type`='0' AND MATCH(`subject`,`content`,`keywords`) AGAINST ('{$query}') LIMIT ".intval($hesk_settings['kb_related']+1));
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// Array with related articles
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$related_articles = array();
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while ($related = hesk_dbFetchAssoc($res))
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{
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// Get base match score from the first article
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if ( ! isset($base_score) )
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{
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$base_score = $related['score'];
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}
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// Ignore this article
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if ( $related['id'] == $artid )
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{
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continue;
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}
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// Stop when articles reach less than 10% of base score
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if ($related['score'] / $base_score < 0.10)
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{
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break;
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}
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// This is a valid related article
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$related_articles[$related['id']] = $related['subject'];
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}
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// Print related articles if we have any valid matches
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if ( count($related_articles) )
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{
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echo '<fieldset><legend>'.$hesklang['relart'].'</legend>';
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foreach ($related_articles as $id => $subject)
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{
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echo '<img src="img/article_text.png" width="16" height="16" border="0" alt="" style="vertical-align:middle;padding:2px;" /> <a href="knowledgebase.php?article='.$id.'">'.$subject.'</a><br />';
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}
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echo '</fieldset>';
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}
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}
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if ($article['catid']==1)
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{
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$link = 'knowledgebase.php';
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@ -361,7 +416,7 @@ function hesk_show_kb_article($artid)
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function hesk_show_kb_category($catid, $is_search = 0) {
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global $hesk_settings, $hesklang;
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
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$res = hesk_dbQuery("SELECT `name`,`parent` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `id`='{$catid}' AND `type`='0' LIMIT 1");
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$thiscat = hesk_dbFetchAssoc($res) or hesk_error($hesklang['kb_cat_inv']);
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if ($is_search == 0)
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@ -372,6 +427,17 @@ function hesk_show_kb_category($catid, $is_search = 0) {
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hesk_kb_header($hesk_settings['kb_link']);
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}
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// If we are in "Knowledgebase only" mode show system messages
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if ($catid == 1 && hesk_check_kb_only(false) )
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{
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// Service messages
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$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
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while ($sm=hesk_dbFetchAssoc($res))
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{
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hesk_service_message($sm);
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}
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}
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if ($thiscat['parent'])
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{
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$link = ($thiscat['parent'] == 1) ? 'knowledgebase.php' : 'knowledgebase.php?category='.$thiscat['parent'];
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@ -382,7 +448,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
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';
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}
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$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `parent` ASC, `cat_order` ASC");
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$result = hesk_dbQuery("SELECT `id`,`name`,`articles` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` WHERE `parent`='{$catid}' AND `type`='0' ORDER BY `cat_order` ASC");
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if (hesk_dbNumRows($result) > 0)
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{
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?>
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@ -486,7 +552,7 @@ function hesk_show_kb_category($catid, $is_search = 0) {
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<td>
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<?php
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$res = hesk_dbQuery("SELECT `id`, `subject`, `content`, `rating` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");
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$res = hesk_dbQuery("SELECT `id`, `subject`, LEFT(`content`, ".max(200, $hesk_settings['kb_substrart'] * 2).") AS `content`, `rating` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `catid`='{$catid}' AND `type`='0' ORDER BY `sticky` DESC, `art_order` ASC");
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if (hesk_dbNumRows($res) == 0)
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{
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echo '<p><i>'.$hesklang['noac'].'</i></p>';
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