Netsyms/Mods-for-HESK-Netsyms
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Only show "close ticket" if staff can close it

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This commit is contained in:
Mike Koch 2015-04-09 15:51:05 -04:00
parent 62d19e255e
commit 8be17f91e7
1 changed files with 5 additions and 4 deletions
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9
admin/admin_ticket.php
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@ -672,7 +672,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<strong><?php echo $hesklang['owner']; ?></strong><br/> <strong><?php echo $hesklang['owner']; ?></strong><br/>
<?php <?php
echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
($can_assign_self ? $hesklang['unas'].' [<a href="assign_owner.php?track='.$trackingID.'&amp;owner='.$_SESSION['id'].'&amp;token='.hesk_token_echo(0).'">'.$hesklang['asss'].'</a>]' : $hesklang['unas']); ($can_assign_self ? $hesklang['unas'].' — <a href="assign_owner.php?track='.$trackingID.'&amp;owner='.$_SESSION['id'].'&amp;token='.hesk_token_echo(0).'">'.$hesklang['asss'].'</a>' : $hesklang['unas']);
?> ?>
</li> </li>
<li class="list-group-item"> <li class="list-group-item">
@ -847,18 +847,19 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
} }
} }
$isTicketClosedSql = 'SELECT `IsClosed` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.$ticket['status']; $isTicketClosedSql = 'SELECT `IsClosed`, `Closable` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.$ticket['status'];
$isTicketClosedRow = hesk_dbQuery($isTicketClosedSql)->fetch_assoc(); $isTicketClosedRow = hesk_dbQuery($isTicketClosedSql)->fetch_assoc();
$isTicketClosed = $isTicketClosedRow['IsClosed']; $isTicketClosed = $isTicketClosedRow['IsClosed'];
$isClosable = $isTicketClosedRow['Closable'] == 'yes' || $isTicketClosedRow['Closable'] == 'sonly';
echo '<div class="btn-group" role="group">'; echo '<div class="btn-group" role="group">';
if ($isTicketClosed == 0) // Ticket is still open if ($isTicketClosed == 0 && $isClosable) // Ticket is still open
{ {
echo '<a echo '<a
class="btn btn-default btn-sm" href="change_status.php?track='.$trackingID.'&amp;s='.$staffClosedOptionStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'"> class="btn btn-default btn-sm" href="change_status.php?track='.$trackingID.'&amp;s='.$staffClosedOptionStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-check-circle"></i> '.$hesklang['close_action'].'</a>'; <i class="fa fa-check-circle"></i> '.$hesklang['close_action'].'</a>';
} }
else elseif ($isTicketClosed == 1)
{ {
echo '<a echo '<a
class="btn btn-default btn-sm" href="change_status.php?track='.$trackingID.'&amp;s='.$staffReopenedStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'"> class="btn btn-default btn-sm" href="change_status.php?track='.$trackingID.'&amp;s='.$staffReopenedStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">