Netsyms/Mods-for-HESK-Netsyms
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#92 Update new_ticket.php

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This commit is contained in:
Mike Koch 2015-01-11 23:36:19 -05:00
parent a9cd48eb26
commit 8e553fe61c
1 changed files with 219 additions and 12 deletions
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231
admin/new_ticket.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -48,6 +48,57 @@ hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Pre-populate fields
// Customer name
if ( isset($_REQUEST['name']) )
{
$_SESSION['as_name'] = $_REQUEST['name'];
}
// Customer email address
if ( isset($_REQUEST['email']) )
{
$_SESSION['as_email'] = $_REQUEST['email'];
$_SESSION['as_email2'] = $_REQUEST['email'];
}
// Category ID
if ( isset($_REQUEST['catid']) )
{
$_SESSION['as_category'] = intval($_REQUEST['catid']);
}
if ( isset($_REQUEST['category']) )
{
$_SESSION['as_category'] = intval($_REQUEST['category']);
}
// Priority
if ( isset($_REQUEST['priority']) )
{
$_SESSION['as_priority'] = intval($_REQUEST['priority']);
}
// Subject
if ( isset($_REQUEST['subject']) )
{
$_SESSION['as_subject'] = $_REQUEST['subject'];
}
// Message
if ( isset($_REQUEST['message']) )
{
$_SESSION['as_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && isset($_REQUEST[$k]) )
{
$_SESSION['as_'.$k] = $_REQUEST[$k];
}
}
/* Varibles for coloring the fields in case of errors */
if (!isset($_SESSION['iserror']))
{
@ -61,7 +112,7 @@ if (!isset($_SESSION['isnotice']))
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `active` = '1' ORDER BY `id` ASC");
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `active` = '1' ORDER BY `name` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
@ -125,7 +176,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>: </label>
<div class="col-sm-9">
<input type="text" class="form-control" name="email" size="40" maxlength="255"
<input type="text" class="form-control" name="email" size="40" maxlength="1000"
value="<?php if (isset($_SESSION['as_email'])) {echo stripslashes(hesk_input($_SESSION['as_email']));}
else if (isset($_GET['email'])) {echo hesk_GET('email');} ?>" <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(1)"'; } ?>
placeholder="<?php echo $hesklang['email']; ?>">
@ -140,11 +191,13 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<div class="col-sm-9">
<select name="category" class="form-control">
<?php
if (!empty($_GET['catid']))
// Show the "Click to select"?
if ($hesk_settings['select_cat'])
{
$_SESSION['as_category'] = intval( hesk_GET('catid') );
echo '<option value="">'.$hesklang['select'].'</option>';
}
// List categories
$result = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($result))
{
@ -160,6 +213,13 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<select name="priority" class="form-control">
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
?>
<option value="3" <?php
if((isset($_SESSION['as_priority']) && $_SESSION['as_priority']==3)
|| (isset($_GET['priority']) && $_GET['priority']==3)) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
@ -259,12 +319,19 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
@ -291,7 +358,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
if (strlen($k_value == $option))
{
$k_value = $option;
$selected = 'selected="selected"';
@ -386,15 +453,142 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<!-- End custom before -->
<!-- Ticket Info -->
<?php
// Lets handle ticket templates
$can_options = '';
// Get ticket templates from the database
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` ORDER BY `tpl_order` ASC");
// If we have any templates print them out
if ( hesk_dbNumRows($res) )
{
?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
var mySubjectTxt = new Array();
myMsgTxt[0]='';
mySubjectTxt[0]='';
<?php
while ($mysaved = hesk_dbFetchRow($res))
{
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
echo 'mySubjectTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[1]))."';\n";
}
?>
function setMessage(msgid)
{
var myMsg=myMsgTxt[msgid];
var mySubject=mySubjectTxt[msgid];
if (myMsg == '')
{
if (document.form1.mode[1].checked)
{
document.getElementById('message').value = '';
document.getElementById('subject').value = '';
}
return true;
}
if (document.getElementById)
{
if (document.getElementById('moderep').checked)
{
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+myMsg+'</textarea>';
document.getElementById('HeskSub').innerHTML='<input type="text" name="subject" id="subject" size="40" maxlength="40" value="'+mySubject+'" />';
}
else
{
var oldMsg = document.getElementById('message').value;
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+oldMsg+myMsg+'</textarea>';
if (document.getElementById('subject').value == '')
{
document.getElementById('HeskSub').innerHTML='<input type="text" name="subject" id="subject" size="40" maxlength="40" value="'+mySubject+'" />';
}
}
}
else
{
if (document.form1.mode[0].checked)
{
document.form1.message.value=myMsg;
document.form1.subject.value=mySubject;
}
else
{
var oldMsg = document.form1.message.value;
document.form1.message.value=oldMsg+myMsg;
if (document.form1.subject.value == '')
{
document.form1.subject.value=mySubject;
}
}
}
}
//-->
</script>
<?php
} // END fetchrows
// Print templates
if ( strlen($can_options) )
{
?>
<tr>
<td style="text-align:right" width="150" valign="top">&nbsp;</td>
<td width="80%">
<div align="center">
<table class="white" style="width:100%">
<tr>
<td class="admin_gray" colspan="2"><b>&raquo;<?php echo $hesklang['ticket_tpl']; ?></b> <?php echo hesk_checkPermission('can_man_ticket_tpl', 0) ? '(<a href="manage_ticket_templates.php">' . $hesklang['ticket_tpl_man'] . '</a>)' : ''; ?></td>
</tr>
<tr>
<td class="admin_gray">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php echo $hesklang['madd']; ?></label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php echo $hesklang['mrep']; ?></label>
</td>
<td class="admin_gray">
<?php echo $hesklang['select_ticket_tpl']; ?>:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
<?php echo $can_options; ?>
</select>
</td>
</tr>
</table>
</div>
</td>
</tr>
<?php
} // END printing templates
elseif ( hesk_checkPermission('can_man_ticket_tpl', 0) )
{
?>
<tr>
<td style="text-align:right" width="150">&nbsp;</td>
<td width="80%"><a href="manage_ticket_templates.php"><?php echo $hesklang['ticket_tpl_man']; ?></a></td>
</tr>
<?php
}
?>
<?php if (in_array('subject',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<input class="form-control" type="text" name="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['as_subject']) || isset($_GET['subject'])) {echo stripslashes(hesk_input($_SESSION['as_subject']));} ?>" placeholder="<?php echo $hesklang['subject']; ?>" />
<span id="HeskSub"><input class="form-control" type="text" name="subject" id="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['as_subject']) || isset($_GET['subject'])) {echo stripslashes(hesk_input($_SESSION['as_subject']));} ?>" placeholder="<?php echo $hesklang['subject']; ?>" /></span>
</div>
</div>
<?php if (in_array('message',$_SESSION['iserror'])) {echo '<div class="form-group has-error">';} else {echo '<div class="form-group">';} ?>
<div class="col-sm-12">
<textarea class="form-control" name="message" rows="12" cols="60" placeholder="<?php echo $hesklang['message']; ?>" ><?php if (isset($_SESSION['as_message'])) {echo stripslashes(hesk_input($_SESSION['as_message']));} ?></textarea>
<span id="HeskSub">
<textarea class="form-control" name="message" id="message" rows="12" cols="60" placeholder="<?php echo $hesklang['message']; ?>" ><?php if (isset($_SESSION['as_message'])) {echo stripslashes(hesk_input($_SESSION['as_message']));} ?></textarea>
</span>
</div>
</div>
<hr/>
@ -472,12 +666,19 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
echo '<div class="form-group"><label for="'.$v['name'].'" class="col-sm-3 control-label">'.$v['name'].': '.$v['req'].'</label>
<div class="col-sm-9"><select class="form-control" id="'.$v['name'].'" name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
@ -561,7 +762,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
@ -620,10 +821,16 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
}
?>
<!-- Admin options -->
<?php
if ( ! isset($_SESSION['as_notify']) )
{
$_SESSION['as_notify'] = $_SESSION['notify_customer_new'] ? 1 : 0;
}
?>
<div class="form-group">
<label class="col-sm-3 control-label"><?php echo $hesklang['addop']; ?>:</label>
<div class="col-sm-9">
<label><input type="checkbox" name="notify" value="1" <?php echo (!isset($_SESSION['as_notify']) || !empty($_SESSION['as_notify'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['seno']; ?></label><br />
<label><input type="checkbox" name="notify" value="1" <?php echo empty($_SESSION['as_notify']) ? '' : 'checked="checked"'; ?> /> <?php echo $hesklang['seno']; ?></label><br />
<label><input type="checkbox" name="show" value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['otas']; ?></label><br />
<hr />
</div>