Netsyms/Mods-for-HESK-Netsyms
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Rest of b3 updates

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This commit is contained in:
Mike Koch 2016-10-26 13:42:42 -04:00
parent f883aff904
commit 9295cf4e14
6 changed files with 48 additions and 73 deletions
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67
admin/new_ticket.php
View File

@ -344,13 +344,8 @@ $show_quick_help = $show['show'];
</div>
<?php
/* custom fields BEFORE comments */
$hidden_cf_buffer = '';
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0 && hesk_is_custom_field_in_category($k, $category)) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req']==2 ? '<span class="important">*</span>' : '';
if ($v['type'] == 'checkbox' && !isset($_GET["c_$k"])) {
@ -381,7 +376,10 @@ $show_quick_help = $show['show'];
foreach ($v['value']['radio_options'] as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
@ -509,36 +507,9 @@ $show_quick_help = $show['show'];
break;
// Hidden and read-only should work the same as text
case 'hidden':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value']['hidden_default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['hidden_default_value'].'">';
break;
case 'readonly':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' readonly></div>
</div>';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
@ -926,35 +897,7 @@ $show_quick_help = $show['show'];
break;
case 'hidden':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value']['hidden_default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['hidden_default_value'].'">';
break;
case 'readonly':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' readonly></div>
</div>';
break;
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);

2
admin/profile.php
View File

@ -244,6 +244,8 @@ function update_profile()
if ($_SESSION['new']['autoreload'] < 0 || $_SESSION['new']['autoreload'] > 65535) {
$_SESSION['new']['autoreload'] = 30;
}
} else {
hesk_setcookie('autorefresh', '');
}
/* Auto-start ticket timer */

17
admin/reports.php
View File

@ -530,7 +530,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
// Some variables we will need
$tickets = array();
$totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0);
$totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0, 'openedby' => 0);
// Get list of users
$admins = array();
@ -550,6 +550,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
'tickets' => 0,
'replies' => 0,
'worked' => '',
'openedby' => 0,
);
}
@ -625,10 +626,21 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
// Get total opened by tickets
$res = hesk_dbQuery("SELECT `openedby`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `openedby` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `openedby`");
// -> update ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['openedby']]['openedby'] += $row['cnt'];
$totals['openedby'] += $row['cnt'];
}
?>
<table class="table table-striped table-condensed">
<tr>
<th><?php echo $hesklang['user']; ?></th>
<th><?php echo $hesklang['numsub']; ?></th>
<th><?php echo $hesklang['ticass']; ?></th>
<th><?php echo $hesklang['topen']; ?></th>
<th><?php echo $hesklang['closed_title']; ?></th>
@ -647,6 +659,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['openedby']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['asstickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
@ -666,6 +679,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<tr>
<td><?php echo $admins[$k]; ?></td>
<td><?php echo $d['openedby']; ?></td>
<td><?php echo $d['asstickets']; ?></td>
<td><?php echo $d['asstickets'] - $d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
@ -682,6 +696,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['openedby']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['asstickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>

9
inc/common.inc.php
View File

@ -35,8 +35,13 @@ if (!defined('IN_SCRIPT')) {
#error_reporting(E_ALL);
// Set correct Content-Type header
if (!defined('NO_HTTP_HEADER')) {
/*
* If code is executed from CLI, don't force SSL
* else set correct Content-Type header
*/
if (defined('NO_HTTP_HEADER')) {
$hesk_settings['force_ssl'] = false;
} else {
header('Content-Type: text/html; charset=utf-8');
// Don't allow HESK to be loaded in a frame on third party domains

23
index.php
View File

@ -473,8 +473,10 @@ function print_add_ticket()
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
}
@ -597,11 +599,11 @@ function print_add_ticket()
// Hidden
case 'hidden':
if (strlen($k_value) != 0)
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['hidden_default_value'] = $k_value;
$v['value']['default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['hidden_default_value'].'" />';
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['default_value'].'">';
break;
/* Default text input */
@ -766,8 +768,10 @@ function print_add_ticket()
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
}
@ -890,7 +894,10 @@ function print_add_ticket()
// Hidden
case 'hidden':
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$k_value.'" />';
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"])) {
$v['value']['default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['default_value'].'">';
break;
/* Default text input */

3
language/en/text.php
View File

@ -2045,6 +2045,9 @@ $hesklang['status_limit']='You have 100 custom statuses, no new can be created.'
$hesklang['public_link']='Public link'; // Link to the public KB article in the private KB pages
$hesklang['frames']='Frames';
$hesklang['frames2']='Prevent loading HESK in frames on third party domains';
$hesklang['numsub']='Submitted tickets'; // Will show how many tickets this user submitted
$hesklang['hidf']='Hidden inputs are not visible to customers on the Submit a ticket form (the value will still be visible on ticket details page if they are set as public). They behave as normal text fields for staff members.';
$hesklang['rcheck']='Do not select a default option';
// DO NOT CHANGE BELOW
if (!defined('IN_SCRIPT')) die('PHP syntax OK!');