Netsyms/Mods-for-HESK-Netsyms
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Fixes #519 Pull from bridge table for status name

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This commit is contained in:
Mike Koch 2017-03-06 21:58:07 -05:00
parent ba0a035d88
commit 9325d819c7
3 changed files with 11 additions and 9 deletions
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10
inc/email_functions.inc.php
View File

@ -652,9 +652,10 @@ function hesk_getEmailSubject($eml_file, $ticket = '', $is_ticket = 1, $strip =
}
/* Set status */
$statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
$statusRs = hesk_dbQuery("SELECT `text` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "text_to_status_xref`
WHERE `status_id` = " . $ticket['status'] . " AND `language` = '". hesk_dbEscape($hesklang['LANGUAGE']) ."'");
$row = hesk_dbFetchAssoc($statusRs);
$ticket['status'] = $hesklang[$row['Key']];
$ticket['status'] = $row['text'];
/* Replace all special tags */
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
@ -815,9 +816,10 @@ function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message
$ticket['owner'] = hesk_msgToPlain(hesk_getOwnerName($ticket['owner']), 1);
/* Set status */
$statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
$statusRs = hesk_dbQuery("SELECT `text` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "text_to_status_xref`
WHERE `status_id` = " . $ticket['status'] . " AND `language` = '". hesk_dbEscape($hesklang['LANGUAGE']) ."'");
$row = hesk_dbFetchAssoc($statusRs);
$ticket['status'] = $hesklang[$row['Key']];
$ticket['status'] = $row['text'];
/* Replace all special tags */
$msg = str_replace('%%NAME%%', $ticket['name'], $msg);

8
language/en/emails/html/new_ticket.txt
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@ -2,9 +2,9 @@
<p>Your support ticket "%%SUBJECT%%" has been submitted.</p>
<p>We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.</p>
<p>Ticket tracking ID: %%TRACK_ID%%</p>
<p>You can view the status of your ticket here:
%%TRACK_URL%%</p>
<p>You can view the status of your ticket here: %%TRACK_URL%%</p>
<p>You will receive an email notification when our staff replies to your ticket.</p>
<p>Sincerely,</p>
%%SITE_TITLE%% <br>
%%SITE_URL%%
<p>%%SITE_TITLE%% <br /> %%SITE_URL%%</p>
<p>&nbsp;</p>
<p><strong>Ticket Status:</strong> %%STATUS%%</p>

2
language/en/text.php
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@ -576,7 +576,7 @@ $hesklang['add_ticket_your_message']='Your Message';
// EMAIL SUBJECTS
$hesklang['new_ticket_staff'] = '[#%%TRACK_ID%%] New ticket: %%SUBJECT%%';
$hesklang['ticket_received'] = '[#%%TRACK_ID%%] Ticket received: %%SUBJECT%%';
$hesklang['ticket_received'] = '[#%%TRACK_ID%%] Ticket received: %%SUBJECT%%; Status: %%STATUS%%';
$hesklang['ticket_assigned_to_you'] = '[#%%TRACK_ID%%] Ticket assigned: %%SUBJECT%%';
$hesklang['new_reply_by_customer'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%';
$hesklang['new_reply_by_staff'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%';