Netsyms/Mods-for-HESK-Netsyms
2
0
Fork 0
Code Issues Pull Requests Releases Wiki Activity

Updated some more audit trails

Browse Source
This commit is contained in:
Mike Koch 2017-09-22 08:08:16 -04:00
parent 05ede52ce5
commit 939f470666
No known key found for this signature in database
GPG Key ID: 9BA5D7F8391455ED
3 changed files with 21 additions and 5 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

17
admin/priority.php
View File

@ -47,9 +47,22 @@ $options = array(
3 => $hesklang['low']
);
$revision = sprintf($hesklang['thist8'],hesk_date(),$options[$priority],$_SESSION['name'].' ('.$_SESSION['user'].')');
$plain_options = array(
0 => 'critical',
1 => 'high',
2 => 'medium',
3 => 'low'
);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
$ticketRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
$ticket = hesk_dbFetchAssoc($ticketRs);
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_priority', hesk_date(), array(
0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
1 => $plain_options[$priority]
));
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}' WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');

7
inc/admin_functions.inc.php
View File

@ -201,7 +201,10 @@ function hesk_mergeTickets($merge_these, $merge_into)
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($row['id']) . "'");
/* Log that ticket has been merged */
$history .= sprintf($hesklang['thist13'], hesk_date(), $row['trackid'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
mfh_insert_audit_trail_record($merge_into, 'TICKET', 'audit_merged', hesk_date(), array(
0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
1 => $row['trackid']
));
/* Add old ticket ID to target ticket "merged" field */
$merged .= '#' . $row['trackid'];
@ -234,7 +237,7 @@ function hesk_mergeTickets($merge_these, $merge_into)
}
/* Update history (log) and merged IDs of target ticket */
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET $replies_sql `time_worked`=ADDTIME(`time_worked`, '" . hesk_dbEscape($sec_worked) . "'), `merged`=CONCAT(`merged`,'" . hesk_dbEscape($merged . '#') . "'), `history`=CONCAT(`history`,'" . hesk_dbEscape($history) . "') WHERE `id`='" . intval($merge_into) . "'");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET $replies_sql `time_worked`=ADDTIME(`time_worked`, '" . hesk_dbEscape($sec_worked) . "'), `merged`=CONCAT(`merged`,'" . hesk_dbEscape($merged . '#') . "') WHERE `id`='" . intval($merge_into) . "'");
return true;

2
language/en/text.php
View File

@ -2206,7 +2206,7 @@ $hesklang['audit_status']='%s changed status to %s'; // %s = date, new status, u
$hesklang['audit_autoassigned']='%s automatically assigned to ticket'; //thist10
$hesklang['audit_submitted_via_piping']='Ticket submitted via e-mail piping';
$hesklang['audit_attachment_deleted']='%s deleted attachment %s'; // %s = date, deleted attachment, user making change
$hesklang['audit_merged']='%s merged ticket with ticket %s'; // %s = date, merged ticket ID, user making change
$hesklang['audit_merged']='%s merged ticket %s with this ticket'; // %s = date, merged ticket ID, user making change, thist13
$hesklang['audit_time_worked']='%s updated time worked to %s'; // %s = date, new time worked, user making change
$hesklang['audit_submitted_by']='%s submitted ticket';
$hesklang['audit_submitted_via_pop']='Ticket submitted via POP3 fetching';