Working on reply endpoint. Just need to send out the email.

api/BusinessLogic/Tickets/CreateReplyRequest.php

@@ -4,6 +4,7 @@ namespace BusinessLogic\Tickets;
 
 
 class CreateReplyRequest {
+    public $ticketId;
     public $trackingId;
     public $emailAddress;
     public $replyMessage;

api/BusinessLogic/Tickets/ReplyCreator.php

@@ -4,13 +4,19 @@ namespace BusinessLogic\Tickets;
 
 
 use BusinessLogic\Emails\EmailSenderHelper;
+use BusinessLogic\Emails\EmailTemplateRetriever;
 use BusinessLogic\Exceptions\ApiFriendlyException;
+use BusinessLogic\Exceptions\ValidationException;
 use BusinessLogic\Helpers;
 use BusinessLogic\Security\UserContext;
+use BusinessLogic\Statuses\Closable;
+use BusinessLogic\Statuses\DefaultStatusForAction;
 use BusinessLogic\ValidationModel;
 use DataAccess\AuditTrail\AuditTrailGateway;
+use DataAccess\Security\LoginGateway;
 use DataAccess\Security\UserGateway;
 use DataAccess\Statuses\StatusGateway;
+use DataAccess\Tickets\ReplyGateway;
 use DataAccess\Tickets\TicketGateway;
 
 class ReplyCreator {
@@ -19,17 +25,23 @@ class ReplyCreator {
     private $emailSenderHelper;
     private $userGateway;
     private $auditTrailGateway;
+    private $loginGateway;
+    private $replyGateway;
 
     public function __construct(StatusGateway $statusGateway,
                                 TicketGateway $ticketGateway,
                                 EmailSenderHelper $emailSenderHelper,
                                 UserGateway $userGateway,
-                                AuditTrailGateway $auditTrailGateway) {
+                                AuditTrailGateway $auditTrailGateway,
+                                LoginGateway $loginGateway,
+                                ReplyGateway $replyGateway) {
         $this->statusGateway = $statusGateway;
         $this->ticketGateway = $ticketGateway;
         $this->emailSenderHelper = $emailSenderHelper;
         $this->userGateway = $userGateway;
         $this->auditTrailGateway = $auditTrailGateway;
+        $this->loginGateway = $loginGateway;
+        $this->replyGateway = $replyGateway;
     }
 
     /**
@@ -38,6 +50,7 @@ class ReplyCreator {
      * @param $modsForHeskSettings array
      * @param $userContext UserContext
      * @throws ApiFriendlyException
+     * @throws \Exception
      */
     function createReplyByCustomer($replyRequest, $heskSettings, $modsForHeskSettings, $userContext) {
         $ticket = $this->ticketGateway->getTicketByTrackingId($replyRequest->trackingId, $heskSettings);
@@ -50,11 +63,44 @@ class ReplyCreator {
         $validationModel = new ValidationModel();
         if (!strlen($replyRequest->replyMessage)) {
             $validationModel->errorKeys[] = 'MESSAGE_REQUIRED';
+
+            throw new ValidationException($validationModel);
         }
 
         if ($modsForHeskSettings['rich_text_for_tickets_for_customers']) {
             $replyRequest->replyMessage = Helpers::heskMakeUrl($replyRequest->replyMessage);
             $replyRequest->replyMessage = nl2br($replyRequest->replyMessage);
         }
+
+        if ($this->loginGateway->isIpLockedOut($replyRequest->ipAddress, $heskSettings)) {
+            throw new ApiFriendlyException("The IP address entered has been locked out of the system for {$heskSettings['attempt_banmin']} minutes because of too many login failures",
+                "Locked Out",
+                403);
+        }
+
+        if ($this->ticketGateway->areRepliesBeingFlooded($replyRequest->ticketId, $replyRequest->ipAddress, $heskSettings)) {
+            throw new ApiFriendlyException("You have been locked out of the system for {$heskSettings['attempt_banmin']} minutes because of too many replies to a ticket.",
+                "Locked Out",
+                403);
+        }
+
+        // If staff hasn't replied yet, don't change the status; otherwise set it to the status for customer replies
+        $currentStatus = $this->statusGateway->getStatusById($ticket->statusId, $heskSettings);
+        if ($currentStatus->closable === Closable::YES || $currentStatus->closable === Closable::CUSTOMERS_ONLY) {
+            $customerReplyStatus = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::CUSTOMER_REPLY, $heskSettings);
+            $defaultNewTicketStatus = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::NEW_TICKET, $heskSettings);
+
+            $ticket->statusId = $ticket->statusId === $defaultNewTicketStatus->id ?
+                $defaultNewTicketStatus->id :
+                $customerReplyStatus->id;
+        }
+
+        $this->ticketGateway->updateMetadataForReply($ticket->id, $ticket->statusId, $heskSettings);
+        $this->replyGateway->insertReply($ticket->id, $ticket->name, $replyRequest->replyMessage, $replyRequest->hasHtml, $heskSettings);
+
+        //-- Changing the ticket message to the reply's
+        $ticket->message = $replyRequest->replyMessage;
+
+        // TODO Send the email.
     }
 }

api/Controllers/Tickets/CustomerReplyController.php

@@ -0,0 +1,24 @@
+<?php
+
+namespace Controllers\Tickets;
+
+
+use BusinessLogic\Helpers;
+use BusinessLogic\Tickets\CreateReplyRequest;
+use Controllers\JsonRetriever;
+
+class CustomerReplyController extends \BaseClass {
+    function post($ticketId) {
+        global $applicationContext, $hesk_settings;
+
+        $jsonRequest = JsonRetriever::getJsonData();
+
+        $createReplyByCustomerModel = new CreateReplyRequest();
+        $createReplyByCustomerModel->id = $ticketId;
+        $createReplyByCustomerModel->emailAddress = Helpers::safeArrayGet($jsonRequest, 'email');
+        $createReplyByCustomerModel->trackingId = Helpers::safeArrayGet($jsonRequest, 'trackingId');
+        $createReplyByCustomerModel->replyMessage = Helpers::safeArrayGet($jsonRequest, 'message');
+        $createReplyByCustomerModel->hasHtml = Helpers::safeArrayGet($jsonRequest, 'html');
+        $createReplyByCustomerModel->ipAddress = Helpers::safeArrayGet($jsonRequest, 'ip');
+    }
+}

api/DataAccess/Security/LoginGateway.php

@@ -0,0 +1,24 @@
+<?php
+
+namespace DataAccess\Security;
+
+
+use DataAccess\CommonDao;
+
+class LoginGateway extends CommonDao {
+    function isIpLockedOut($ipAddress, $heskSettings) {
+        $this->init();
+
+        $rs = hesk_dbQuery("SELECT `number` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "logins` 
+            WHERE `ip` = '" . hesk_dbEscape($ipAddress) . "' 
+                AND `last_attempt` IS NOT NULL 
+                AND DATE_ADD(`last_attempt`, INTERVAL ".intval($heskSettings['attempt_banmin'])." MINUTE ) > NOW() LIMIT 1");
+
+        $result = hesk_dbNumRows($rs) == 1 &&
+                hesk_dbResult($rs) >= $heskSettings['attempt_limit'];
+
+        $this->close();
+
+        return $result;
+    }
+}

api/DataAccess/Statuses/StatusGateway.php

@@ -53,4 +53,22 @@ class StatusGateway extends CommonDao {
 
         return $statuses;
     }
+
+    function getStatusById($id, $heskSettings) {
+        $this->init();
+
+        $metaRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "statuses` WHERE `ID` = " . $id);
+
+        $status = null;
+        if ($row = hesk_dbFetchAssoc($metaRs)) {
+            $languageRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "text_to_status_xref`
+                WHERE `status_id` = " . intval($row['ID']));
+
+            $status = Status::fromDatabase($row, $languageRs);
+        }
+
+        $this->close();
+
+        return $status;
+    }
 }

api/DataAccess/Tickets/ReplyGateway.php

@@ -0,0 +1,17 @@
+<?php
+
+namespace DataAccess\Tickets;
+
+
+use DataAccess\CommonDao;
+
+class ReplyGateway extends CommonDao {
+    function insertReply($ticketId, $name, $message, $html, $heskSettings) {
+        $this->init();
+
+        hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`, `html`) 
+            VALUES ({$ticketId},'" . hesk_dbEscape($name) . "','" . hesk_dbEscape($message) . "',NOW(),'','" . $html . "')");
+
+        $this->close();
+    }
+}

api/DataAccess/Tickets/TicketGateway.php

@@ -454,4 +454,34 @@ class TicketGateway extends CommonDao {
 
         $this->close();
     }
+
+    function areRepliesBeingFlooded($id, $ip, $heskSettings) {
+        $this->init();
+
+        $result = false;
+        $res = hesk_dbQuery("SELECT `staffid` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` WHERE `replyto`='{$id}' AND `dt` > DATE_SUB(NOW(), INTERVAL 10 MINUTE) ORDER BY `id` ASC");
+        if (hesk_dbNumRows($res) > 0) {
+            $sequential_customer_replies = 0;
+            while ($tmp = hesk_dbFetchAssoc($res)) {
+                $sequential_customer_replies = $tmp['staffid'] ? 0 : $sequential_customer_replies + 1;
+            }
+
+            if ($sequential_customer_replies > 10) {
+                hesk_dbQuery("INSERT INTO `".hesk_dbEscape($heskSettings['db_pfix'])."logins` (`ip`, `number`) VALUES ('".hesk_dbEscape($ip)."', ".intval($heskSettings['attempt_limit'] + 1).")");
+                $result = true;
+            }
+        }
+
+        $this->close();
+
+        return $result;
+    }
+
+    function updateMetadataForReply($id, $status, $heskSettings) {
+        $this->init();
+
+        hesk_dbQuery("UPDATE `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` SET `lastchange`=NOW(), `status`='{$status}', `replies`=`replies`+1, `lastreplier`='0' WHERE `id`='{$id}'");
+
+        $this->close();
+    }
 }

api/index.php

@@ -199,6 +199,7 @@ Link::all(array(
     '/v1-internal/categories/{i}/sort/{s}' => action(\Controllers\Categories\CategoryController::clazz() . '::sort', array(RequestMethod::POST), SecurityHandler::INTERNAL),
     // Tickets
     '/v1/tickets' => action(\Controllers\Tickets\CustomerTicketController::clazz(), RequestMethod::all(), SecurityHandler::OPEN),
+    '/v1/tickets/{i}/replies' => action(\Controllers\Tickets\CustomerReplyController::clazz(), array(RequestMethod::POST), SecurityHandler::OPEN),
     // Tickets - Staff
     '/v1/staff/tickets/{i}' => action(\Controllers\Tickets\StaffTicketController::clazz(), RequestMethod::all()),
     '/v1/staff/tickets/{i}/due-date' => action(\Controllers\Tickets\StaffTicketController::clazz() . '::updateDueDate', array(RequestMethod::PATCH), SecurityHandler::INTERNAL_OR_AUTH_TOKEN),