Update submit_ticket
This commit is contained in:
Mike Koch
parent
1224ea8d23
commit
9ca1bcffb1
@ -150,24 +150,46 @@ if ($hesk_settings['secimg_use'] && !isset($_SESSION['img_verified'])) {
|
||||
}
|
||||
|
||||
$tmpvar['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer['name'] = $hesklang['enter_your_name'];
|
||||
$tmpvar['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email'] = $hesklang['enter_valid_email'];
|
||||
|
||||
$email_available = true;
|
||||
|
||||
if ($hesk_settings['require_email']) {
|
||||
$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
|
||||
} else {
|
||||
$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0);
|
||||
|
||||
// Not required, but must be valid if it is entered
|
||||
if ($tmpvar['email'] == '') {
|
||||
$email_available = false;
|
||||
|
||||
if (strlen(hesk_POST('email'))) {
|
||||
$hesk_error_buffer['email'] = $hesklang['not_valid_email'];
|
||||
}
|
||||
|
||||
// No need to confirm the email
|
||||
$hesk_settings['confirm_email'] = 0;
|
||||
$_POST['email2'] = '';
|
||||
$_SESSION['c_email'] = '';
|
||||
$_SESSION['c_email2'] = '';
|
||||
}
|
||||
}
|
||||
|
||||
if ($hesk_settings['confirm_email']) {
|
||||
$tmpvar['email2'] = hesk_validateEmail(hesk_POST('email2'), 'ERR', 0) or $hesk_error_buffer['email2'] = $hesklang['confemail2'];
|
||||
|
||||
// Anything entered as email confirmation?
|
||||
if (strlen($tmpvar['email2'])) {
|
||||
if ($tmpvar['email2'] != '') {
|
||||
// Do we have multiple emails?
|
||||
if ($hesk_settings['multi_eml']) {
|
||||
$tmpvar['email'] = str_replace(';', ',', $tmpvar['email']);
|
||||
$tmpvar['email2'] = str_replace(';', ',', $tmpvar['email2']);
|
||||
|
||||
if (count(array_diff(explode(',', strtolower($tmpvar['email'])), explode(',', strtolower($tmpvar['email2'])))) == 0) {
|
||||
$_SESSION['c_email2'] = $_POST['email2'];
|
||||
$_SESSION['c_email2'] = hesk_POST('email2');
|
||||
}
|
||||
} // Single email address match
|
||||
elseif (!$hesk_settings['multi_eml'] && strtolower($tmpvar['email']) == strtolower($tmpvar['email2'])) {
|
||||
$_SESSION['c_email2'] = $_POST['email2'];
|
||||
$_SESSION['c_email2'] = hesk_POST('email2');
|
||||
} else {
|
||||
// Invalid match
|
||||
$tmpvar['email2'] = '';
|
||||
@ -177,7 +199,7 @@ if ($hesk_settings['confirm_email']) {
|
||||
$hesk_error_buffer['email2'] = $hesklang['confemaile'];
|
||||
}
|
||||
} else {
|
||||
$_SESSION['c_email2'] = $_POST['email2'];
|
||||
$_SESSION['c_email2'] = hesk_POST('email2');
|
||||
}
|
||||
}
|
||||
|
||||
@ -207,8 +229,25 @@ else {
|
||||
}
|
||||
}
|
||||
|
||||
$tmpvar['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
|
||||
$tmpvar['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer['message'] = $hesklang['enter_message'];;
|
||||
if ($hesk_settings['require_subject'] == -1) {
|
||||
$tmpvar['subject'] = '';
|
||||
} else {
|
||||
$tmpvar['subject'] = hesk_input( hesk_POST('subject') );
|
||||
|
||||
if ($hesk_settings['require_subject'] == 1 && $tmpvar['subject'] == '') {
|
||||
$hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
|
||||
}
|
||||
}
|
||||
|
||||
if ($hesk_settings['require_message'] == -1) {
|
||||
$tmpvar['message'] = '';
|
||||
} else {
|
||||
$tmpvar['message'] = hesk_input( hesk_POST('message') );
|
||||
|
||||
if ($hesk_settings['require_message'] == 1 && $tmpvar['message'] == '') {
|
||||
$hesk_error_buffer['message'] = $hesklang['enter_message'];
|
||||
}
|
||||
}
|
||||
|
||||
// Is category a valid choice?
|
||||
if ($tmpvar['category']) {
|
||||
@ -222,46 +261,72 @@ if ($tmpvar['category']) {
|
||||
|
||||
// Custom fields
|
||||
$modsForHesk_settings = mfh_getSettings();
|
||||
foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
||||
if ($v['use']) {
|
||||
if ($modsForHesk_settings['custom_field_setting']) {
|
||||
$v['name'] = $hesklang[$v['name']];
|
||||
}
|
||||
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
|
||||
if ($v['use']==1 && hesk_is_custom_field_in_category($k, $tmpvar['category'])) {
|
||||
if ($v['type'] == 'checkbox') {
|
||||
$tmpvar[$k]='';
|
||||
|
||||
if ($v['type'] == 'checkbox' || $v['type'] == 'multiselect') {
|
||||
$tmpvar[$k] = '';
|
||||
|
||||
if (isset($_POST[$k])) {
|
||||
if (is_array($_POST[$k])) {
|
||||
foreach ($_POST[$k] as $myCB) {
|
||||
$tmpvar[$k] .= (is_array($myCB) ? '' : hesk_input($myCB)) . '<br />';;
|
||||
}
|
||||
$tmpvar[$k] = substr($tmpvar[$k], 0, -6);
|
||||
if (isset($_POST[$k]) && is_array($_POST[$k])) {
|
||||
foreach ($_POST[$k] as $myCB) {
|
||||
$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';;
|
||||
}
|
||||
|
||||
$tmpvar[$k]=substr($tmpvar[$k],0,-6);
|
||||
} else {
|
||||
if ($v['req']) {
|
||||
$hesk_error_buffer[$k] = $hesklang['fill_all'] . ': ' . $v['name'];
|
||||
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
|
||||
}
|
||||
$_POST[$k] = '';
|
||||
}
|
||||
|
||||
$_SESSION["c_$k"] = hesk_POST_array($k);
|
||||
} elseif ($v['req']) {
|
||||
$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
|
||||
$_SESSION["c_$k"] = hesk_POST($k);
|
||||
if (!strlen($tmpvar[$k])) {
|
||||
$hesk_error_buffer[$k] = $hesklang['fill_all'] . ': ' . $v['name'];
|
||||
}
|
||||
$_SESSION["c_$k"]=hesk_POST_array($k);
|
||||
} elseif ($v['type'] == 'date') {
|
||||
$tmpvar[$k] = hesk_POST($k);
|
||||
$_SESSION["c_$k"] = '';
|
||||
|
||||
if ($v['type'] == 'date') {
|
||||
$tmpvar[$k] = strtotime($_POST[$k]);
|
||||
}
|
||||
} else {
|
||||
if ($v['type'] == 'date' && $_POST[$k] != '') {
|
||||
$tmpvar[$k] = strtotime($_POST[$k]);
|
||||
if (preg_match("/^[0-9]{2}\/[0-9]{2}\/[0-9]{4}$/", $tmpvar[$k])) {
|
||||
$date = strtotime($tmpvar[$k] . ' t00:00:00');
|
||||
$dmin = strlen($v['value']['dmin']) ? strtotime($v['value']['dmin'] . ' t00:00:00') : false;
|
||||
$dmax = strlen($v['value']['dmax']) ? strtotime($v['value']['dmax'] . ' t00:00:00') : false;
|
||||
|
||||
$_SESSION["c_$k"] = $tmpvar[$k];
|
||||
|
||||
if ($dmin && $dmin > $date) {
|
||||
$hesk_error_buffer[$k] = sprintf($hesklang['d_emin'], $v['name'], hesk_custom_date_display_format($dmin, $v['value']['date_format']));
|
||||
} elseif ($dmax && $dmax < $date) {
|
||||
$hesk_error_buffer[$k] = sprintf($hesklang['d_emax'], $v['name'], hesk_custom_date_display_format($dmax, $v['value']['date_format']));
|
||||
} else {
|
||||
$tmpvar[$k] = $date;
|
||||
}
|
||||
} else {
|
||||
$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
|
||||
if ($v['req']) {
|
||||
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
|
||||
}
|
||||
}
|
||||
} elseif ($v['type'] == 'email') {
|
||||
$tmp = $hesk_settings['multi_eml'];
|
||||
$hesk_settings['multi_eml'] = $v['value']['multiple'];
|
||||
$tmpvar[$k] = hesk_validateEmail( hesk_POST($k), 'ERR', 0);
|
||||
$hesk_settings['multi_eml'] = $tmp;
|
||||
|
||||
if ($tmpvar[$k] != '') {
|
||||
$_SESSION["c_$k"] = hesk_input($tmpvar[$k]);
|
||||
} else {
|
||||
$_SESSION["c_$k"] = '';
|
||||
|
||||
if ($v['req']) {
|
||||
$hesk_error_buffer[$k] = $v['value']['multiple'] ? sprintf($hesklang['cf_noem'], $v['name']) : sprintf($hesklang['cf_noe'], $v['name']);
|
||||
}
|
||||
}
|
||||
} elseif ($v['req']) {
|
||||
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
|
||||
if ($tmpvar[$k] == '') {
|
||||
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
|
||||
}
|
||||
$_SESSION["c_$k"]=hesk_POST($k);
|
||||
} else {
|
||||
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
|
||||
$_SESSION["c_$k"]=hesk_POST($k);
|
||||
}
|
||||
} else {
|
||||
$tmpvar[$k] = '';
|
||||
@ -269,13 +334,13 @@ foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
||||
}
|
||||
|
||||
// Check bans
|
||||
if (!isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
|
||||
if ($email_available && ! isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
|
||||
hesk_error($hesklang['baned_e']);
|
||||
}
|
||||
|
||||
// Check maximum open tickets limit
|
||||
$below_limit = true;
|
||||
if ($hesk_settings['max_open'] && !isset($hesk_error_buffer['email'])) {
|
||||
if ($email_available && $hesk_settings['max_open'] && ! isset($hesk_error_buffer['email'])) {
|
||||
$res = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
|
||||
$num = hesk_dbResult($res);
|
||||
|
||||
@ -327,7 +392,6 @@ if (count($hesk_error_buffer)) {
|
||||
|
||||
$_SESSION['c_name'] = hesk_POST('name');
|
||||
$_SESSION['c_email'] = hesk_POST('email');
|
||||
$_SESSION['c_category'] = hesk_POST('category');
|
||||
$_SESSION['c_priority'] = hesk_POST('priority');
|
||||
$_SESSION['c_subject'] = hesk_POST('subject');
|
||||
$_SESSION['c_message'] = hesk_POST('message');
|
||||
@ -343,7 +407,7 @@ if (count($hesk_error_buffer)) {
|
||||
}
|
||||
|
||||
$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $tmp . '</ul>';
|
||||
hesk_process_messages($hesk_error_buffer, 'index.php?a=add');
|
||||
hesk_process_messages($hesk_error_buffer, 'index.php?a=add&category='.$tmpvar['category']);
|
||||
}
|
||||
|
||||
if (!$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
|
||||
@ -389,7 +453,7 @@ $tmpvar['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
|
||||
|
||||
// Should the helpdesk validate emails?
|
||||
$createTicket = true;
|
||||
if ($modsForHesk_settings['customer_email_verification_required']) {
|
||||
if ($modsForHesk_settings['customer_email_verification_required'] && $email_available) {
|
||||
$verifiedEmailSql = "SELECT `Email` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "verified_emails` WHERE `Email` = '" . hesk_dbEscape($tmpvar['email']) . "'";
|
||||
$verifiedEmailRS = hesk_dbQuery($verifiedEmailSql);
|
||||
if ($verifiedEmailRS->num_rows == 0) {
|
||||
@ -414,7 +478,7 @@ if ($createTicket) {
|
||||
$ticket = hesk_newTicket($tmpvar);
|
||||
|
||||
// Notify the customer
|
||||
if ($hesk_settings['notify_new']) {
|
||||
if ($hesk_settings['notify_new'] && $email_available) {
|
||||
hesk_notifyCustomer($modsForHesk_settings);
|
||||
}
|
||||
|
||||
@ -434,7 +498,7 @@ $_SESSION['already_submitted'] = 1;
|
||||
|
||||
// Need email to view ticket? If yes, remember it by default
|
||||
if ($hesk_settings['email_view_ticket']) {
|
||||
setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
|
||||
hesk_setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
|
||||
}
|
||||
|
||||
// Unset temporary variables
|
||||
@ -466,7 +530,8 @@ require_once(HESK_PATH . 'inc/header.inc.php');
|
||||
|
||||
$hesklang['ticket_submitted'] . '<br /><br />' .
|
||||
$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' .
|
||||
($hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
|
||||
( ! $email_available ? $hesklang['write_down'] . '<br /><br />' : '') .
|
||||
($email_available && $hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
|
||||
'<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
|
||||
);
|
||||
} else {
|
||||
|
||||
Loading…
x
Reference in New Issue
Block a user