Update submit_ticket
This commit is contained in:
Mike Koch
parent
1224ea8d23
commit
9ca1bcffb1
@ -150,24 +150,46 @@ if ($hesk_settings['secimg_use'] && !isset($_SESSION['img_verified'])) {
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}
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$tmpvar['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer['name'] = $hesklang['enter_your_name'];
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$email_available = true;
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if ($hesk_settings['require_email']) {
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$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
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} else {
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$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0);
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// Not required, but must be valid if it is entered
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if ($tmpvar['email'] == '') {
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$email_available = false;
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if (strlen(hesk_POST('email'))) {
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$hesk_error_buffer['email'] = $hesklang['not_valid_email'];
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}
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// No need to confirm the email
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$hesk_settings['confirm_email'] = 0;
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$_POST['email2'] = '';
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$_SESSION['c_email'] = '';
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$_SESSION['c_email2'] = '';
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}
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}
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if ($hesk_settings['confirm_email']) {
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$tmpvar['email2'] = hesk_validateEmail(hesk_POST('email2'), 'ERR', 0) or $hesk_error_buffer['email2'] = $hesklang['confemail2'];
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// Anything entered as email confirmation?
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if (strlen($tmpvar['email2'])) {
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if ($tmpvar['email2'] != '') {
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// Do we have multiple emails?
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if ($hesk_settings['multi_eml']) {
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$tmpvar['email'] = str_replace(';', ',', $tmpvar['email']);
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$tmpvar['email2'] = str_replace(';', ',', $tmpvar['email2']);
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if (count(array_diff(explode(',', strtolower($tmpvar['email'])), explode(',', strtolower($tmpvar['email2'])))) == 0) {
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$_SESSION['c_email2'] = $_POST['email2'];
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$_SESSION['c_email2'] = hesk_POST('email2');
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}
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} // Single email address match
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elseif (!$hesk_settings['multi_eml'] && strtolower($tmpvar['email']) == strtolower($tmpvar['email2'])) {
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$_SESSION['c_email2'] = $_POST['email2'];
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$_SESSION['c_email2'] = hesk_POST('email2');
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} else {
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// Invalid match
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$tmpvar['email2'] = '';
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@ -177,7 +199,7 @@ if ($hesk_settings['confirm_email']) {
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$hesk_error_buffer['email2'] = $hesklang['confemaile'];
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}
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} else {
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$_SESSION['c_email2'] = $_POST['email2'];
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$_SESSION['c_email2'] = hesk_POST('email2');
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}
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}
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@ -207,8 +229,25 @@ else {
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}
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}
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$tmpvar['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
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$tmpvar['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer['message'] = $hesklang['enter_message'];;
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if ($hesk_settings['require_subject'] == -1) {
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$tmpvar['subject'] = '';
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} else {
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$tmpvar['subject'] = hesk_input( hesk_POST('subject') );
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if ($hesk_settings['require_subject'] == 1 && $tmpvar['subject'] == '') {
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$hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
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}
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}
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if ($hesk_settings['require_message'] == -1) {
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$tmpvar['message'] = '';
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} else {
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$tmpvar['message'] = hesk_input( hesk_POST('message') );
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if ($hesk_settings['require_message'] == 1 && $tmpvar['message'] == '') {
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$hesk_error_buffer['message'] = $hesklang['enter_message'];
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}
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}
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// Is category a valid choice?
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if ($tmpvar['category']) {
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@ -223,21 +262,16 @@ if ($tmpvar['category']) {
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// Custom fields
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$modsForHesk_settings = mfh_getSettings();
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foreach ($hesk_settings['custom_fields'] as $k=>$v) {
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if ($v['use']) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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if ($v['type'] == 'checkbox' || $v['type'] == 'multiselect') {
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if ($v['use']==1 && hesk_is_custom_field_in_category($k, $tmpvar['category'])) {
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if ($v['type'] == 'checkbox') {
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$tmpvar[$k]='';
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if (isset($_POST[$k])) {
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if (is_array($_POST[$k])) {
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if (isset($_POST[$k]) && is_array($_POST[$k])) {
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foreach ($_POST[$k] as $myCB) {
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$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';;
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}
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$tmpvar[$k]=substr($tmpvar[$k],0,-6);
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}
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} else {
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if ($v['req']) {
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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@ -246,22 +280,53 @@ foreach ($hesk_settings['custom_fields'] as $k => $v) {
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}
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$_SESSION["c_$k"]=hesk_POST_array($k);
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} elseif ($v['req']) {
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$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
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$_SESSION["c_$k"] = hesk_POST($k);
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if (!strlen($tmpvar[$k])) {
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} elseif ($v['type'] == 'date') {
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$tmpvar[$k] = hesk_POST($k);
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$_SESSION["c_$k"] = '';
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if (preg_match("/^[0-9]{2}\/[0-9]{2}\/[0-9]{4}$/", $tmpvar[$k])) {
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$date = strtotime($tmpvar[$k] . ' t00:00:00');
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$dmin = strlen($v['value']['dmin']) ? strtotime($v['value']['dmin'] . ' t00:00:00') : false;
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$dmax = strlen($v['value']['dmax']) ? strtotime($v['value']['dmax'] . ' t00:00:00') : false;
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$_SESSION["c_$k"] = $tmpvar[$k];
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if ($dmin && $dmin > $date) {
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$hesk_error_buffer[$k] = sprintf($hesklang['d_emin'], $v['name'], hesk_custom_date_display_format($dmin, $v['value']['date_format']));
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} elseif ($dmax && $dmax < $date) {
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$hesk_error_buffer[$k] = sprintf($hesklang['d_emax'], $v['name'], hesk_custom_date_display_format($dmax, $v['value']['date_format']));
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} else {
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$tmpvar[$k] = $date;
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}
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} else {
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if ($v['req']) {
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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if ($v['type'] == 'date') {
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$tmpvar[$k] = strtotime($_POST[$k]);
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}
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} elseif ($v['type'] == 'email') {
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$tmp = $hesk_settings['multi_eml'];
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$hesk_settings['multi_eml'] = $v['value']['multiple'];
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$tmpvar[$k] = hesk_validateEmail( hesk_POST($k), 'ERR', 0);
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$hesk_settings['multi_eml'] = $tmp;
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if ($tmpvar[$k] != '') {
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$_SESSION["c_$k"] = hesk_input($tmpvar[$k]);
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} else {
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if ($v['type'] == 'date' && $_POST[$k] != '') {
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$tmpvar[$k] = strtotime($_POST[$k]);
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$_SESSION["c_$k"] = '';
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if ($v['req']) {
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$hesk_error_buffer[$k] = $v['value']['multiple'] ? sprintf($hesklang['cf_noem'], $v['name']) : sprintf($hesklang['cf_noe'], $v['name']);
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}
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}
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} elseif ($v['req']) {
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
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if ($tmpvar[$k] == '') {
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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$_SESSION["c_$k"]=hesk_POST($k);
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} else {
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
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}
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$_SESSION["c_$k"]=hesk_POST($k);
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}
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} else {
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$tmpvar[$k] = '';
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@ -269,13 +334,13 @@ foreach ($hesk_settings['custom_fields'] as $k => $v) {
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}
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// Check bans
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if (!isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
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if ($email_available && ! isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
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hesk_error($hesklang['baned_e']);
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}
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// Check maximum open tickets limit
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$below_limit = true;
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if ($hesk_settings['max_open'] && !isset($hesk_error_buffer['email'])) {
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if ($email_available && $hesk_settings['max_open'] && ! isset($hesk_error_buffer['email'])) {
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$res = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
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$num = hesk_dbResult($res);
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@ -327,7 +392,6 @@ if (count($hesk_error_buffer)) {
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$_SESSION['c_name'] = hesk_POST('name');
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$_SESSION['c_email'] = hesk_POST('email');
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$_SESSION['c_category'] = hesk_POST('category');
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$_SESSION['c_priority'] = hesk_POST('priority');
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$_SESSION['c_subject'] = hesk_POST('subject');
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$_SESSION['c_message'] = hesk_POST('message');
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@ -343,7 +407,7 @@ if (count($hesk_error_buffer)) {
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}
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$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $tmp . '</ul>';
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hesk_process_messages($hesk_error_buffer, 'index.php?a=add');
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hesk_process_messages($hesk_error_buffer, 'index.php?a=add&category='.$tmpvar['category']);
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}
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if (!$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
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@ -389,7 +453,7 @@ $tmpvar['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
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// Should the helpdesk validate emails?
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$createTicket = true;
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if ($modsForHesk_settings['customer_email_verification_required']) {
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if ($modsForHesk_settings['customer_email_verification_required'] && $email_available) {
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$verifiedEmailSql = "SELECT `Email` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "verified_emails` WHERE `Email` = '" . hesk_dbEscape($tmpvar['email']) . "'";
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$verifiedEmailRS = hesk_dbQuery($verifiedEmailSql);
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if ($verifiedEmailRS->num_rows == 0) {
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@ -414,7 +478,7 @@ if ($createTicket) {
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$ticket = hesk_newTicket($tmpvar);
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// Notify the customer
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if ($hesk_settings['notify_new']) {
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if ($hesk_settings['notify_new'] && $email_available) {
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hesk_notifyCustomer($modsForHesk_settings);
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}
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@ -434,7 +498,7 @@ $_SESSION['already_submitted'] = 1;
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// Need email to view ticket? If yes, remember it by default
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if ($hesk_settings['email_view_ticket']) {
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setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
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hesk_setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
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}
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// Unset temporary variables
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@ -466,7 +530,8 @@ require_once(HESK_PATH . 'inc/header.inc.php');
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$hesklang['ticket_submitted'] . '<br /><br />' .
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$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' .
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($hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
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( ! $email_available ? $hesklang['write_down'] . '<br /><br />' : '') .
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($email_available && $hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
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'<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
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);
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} else {
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