Netsyms/Mods-for-HESK-Netsyms
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Update ticket

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This commit is contained in:
Mike Koch 2016-10-26 13:19:49 -04:00
parent 3fe649d14b
commit 9fcec93b0c
1 changed files with 40 additions and 36 deletions
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54
ticket.php
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@ -118,6 +118,8 @@ if ($is_form) {
/* Limit brute force attempts */ /* Limit brute force attempts */
hesk_limitBfAttempts(); hesk_limitBfAttempts();
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
/* Get ticket info */ /* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername`, `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1"); $res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername`, `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
@ -158,9 +160,9 @@ hesk_cleanBfAttempts();
/* Remember email address? */ /* Remember email address? */
if ($is_form) { if ($is_form) {
if ( strlen($do_remember) ) { if ( strlen($do_remember) ) {
setcookie('hesk_myemail', $my_email, strtotime('+1 year')); hesk_setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
} elseif (isset($_COOKIE['hesk_myemail'])) { } elseif (isset($_COOKIE['hesk_myemail'])) {
setcookie('hesk_myemail', ''); hesk_setcookie('hesk_myemail', '');
} }
} }
@ -175,7 +177,7 @@ if ($ticket['lastreplier']) {
// If IP is unknown (tickets via email pipe/pop3 fetching) assume current visitor IP as customer IP // If IP is unknown (tickets via email pipe/pop3 fetching) assume current visitor IP as customer IP
if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) { if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `ip` = '" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "' WHERE `id`=" . intval($ticket['id']) . " LIMIT 1"); hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `ip` = '" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "' WHERE `id`=" . intval($ticket['id']));
} }
/* Get category name and ID */ /* Get category name and ID */
@ -340,7 +342,9 @@ if (!$show['show']) {
<div class="row ticketMessageContainer"> <div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12"> <div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div> <div class="ticketName"><?php echo $ticket['name']; ?></div>
<?php if ($ticket['email'] != '') { ?>
<div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div> <div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div>
<?php } ?>
</div> </div>
<div class="col-md-9 col-xs-12 pushMarginLeft"> <div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder"> <div class="ticketMessageTop withBorder">
@ -350,24 +354,24 @@ if (!$show['show']) {
<!-- Custom Fields Before Message --> <!-- Custom Fields Before Message -->
<?php <?php
foreach ($hesk_settings['custom_fields'] as $k => $v) { foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) { if ($v['use'] == 1 && $v['place'] == 0 && hesk_is_custom_field_in_category($k, $ticket['category'])) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
echo '<p>' . $v['name'] . ': '; echo '<p>' . $v['name'] . ': ';
if ($v['type'] == 'date' && !empty($ticket[$k])) { switch ($v['type'])
$dt = date('Y-m-d h:i:s', $ticket[$k]); {
echo hesk_dateToString($dt, 0); case 'email':
} else { $ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
echo $ticket[$k]; break;
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
} }
echo '</p>'; echo $ticket[$k].'</p>';
} }
} }
?> ?>
</div> </div>
<div class="ticketMessageBottom"> <div class="ticketMessageBottom">
<?php if ($ticket['message'] != '') { ?>
<!-- Message --> <!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p> <p><b><?php echo $hesklang['message']; ?>:</b></p>
@ -379,24 +383,24 @@ if (!$show['show']) {
} }
?> ?>
</div> </div>
<?php } ?>
</div> </div>
<div class="ticketMessageTop"> <div class="ticketMessageTop">
<!-- Custom Fields after Message --> <!-- Custom Fields after Message -->
<?php <?php
foreach ($hesk_settings['custom_fields'] as $k => $v) { foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) { if ($v['use'] == 1 && $v['place'] && hesk_is_custom_field_in_category($k, $ticket['category'])) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
echo '<p>' . $v['name'] . ': '; echo '<p>' . $v['name'] . ': ';
if ($v['type'] == 'date' && !empty($ticket[$k])) { switch ($v['type'])
$dt = date('Y-m-d h:i:s', $ticket[$k]); {
echo hesk_dateToString($dt, 0); case 'email':
} else { $ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
echo $ticket[$k]; break;
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
} }
echo '</p>'; echo $ticket[$k].'</p>';
} }
} }
/* Attachments */ /* Attachments */