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#92 Update install.php

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This commit is contained in:
Mike Koch 2015-01-12 22:11:13 -05:00
parent ff0ca2c99e
commit a09551cc75
1 changed files with 205 additions and 105 deletions
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310
install/install.php
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@ -1,7 +1,7 @@
<?php <?php
/******************************************************************************* /*******************************************************************************
* Title: Help Desk Software HESK * Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014 * Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn * Author: Klemen Stirn
* Website: http://www.hesk.com * Website: http://www.hesk.com
******************************************************************************** ********************************************************************************
@ -93,6 +93,8 @@ if ($_SESSION['step'] == 3 && isset($_POST['dbtest']))
// Generate HESK table names // Generate HESK table names
$hesk_tables = array( $hesk_tables = array(
$hesk_settings['db_pfix'].'attachments', $hesk_settings['db_pfix'].'attachments',
$hesk_settings['db_pfix'].'banned_emails',
$hesk_settings['db_pfix'].'banned_ips',
$hesk_settings['db_pfix'].'categories', $hesk_settings['db_pfix'].'categories',
$hesk_settings['db_pfix'].'kb_articles', $hesk_settings['db_pfix'].'kb_articles',
$hesk_settings['db_pfix'].'kb_attachments', $hesk_settings['db_pfix'].'kb_attachments',
@ -103,8 +105,12 @@ if ($_SESSION['step'] == 3 && isset($_POST['dbtest']))
$hesk_settings['db_pfix'].'online', $hesk_settings['db_pfix'].'online',
$hesk_settings['db_pfix'].'pipe_loops', $hesk_settings['db_pfix'].'pipe_loops',
$hesk_settings['db_pfix'].'replies', $hesk_settings['db_pfix'].'replies',
$hesk_settings['db_pfix'].'reply_drafts',
$hesk_settings['db_pfix'].'reset_password',
$hesk_settings['db_pfix'].'service_messages',
$hesk_settings['db_pfix'].'std_replies', $hesk_settings['db_pfix'].'std_replies',
$hesk_settings['db_pfix'].'tickets', $hesk_settings['db_pfix'].'tickets',
$hesk_settings['db_pfix'].'ticket_templates',
$hesk_settings['db_pfix'].'users', $hesk_settings['db_pfix'].'users',
); );
@ -204,30 +210,57 @@ function hesk_iTables()
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (
`att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`ticket_id` varchar(13) NOT NULL DEFAULT '', `ticket_id` varchar(13) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`saved_name` varchar(255) NOT NULL DEFAULT '', `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`real_name` varchar(255) NOT NULL DEFAULT '', `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`size` int(10) unsigned NOT NULL DEFAULT '0', `size` int(10) unsigned NOT NULL DEFAULT '0',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
PRIMARY KEY (`att_id`), PRIMARY KEY (`att_id`),
KEY `ticket_id` (`ticket_id`) KEY `ticket_id` (`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
// -> Banned emails
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_emails` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`email` varchar(255) NOT NULL,
`banned_by` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8
");
// -> Banned IPs
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_ips` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`ip_from` int(10) unsigned NOT NULL DEFAULT '0',
`ip_to` int(10) unsigned NOT NULL DEFAULT '0',
`ip_display` varchar(100) NOT NULL,
`banned_by` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8
");
// -> Categories // -> Categories
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(60) NOT NULL DEFAULT '', `name` varchar(60) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`cat_order` smallint(5) unsigned NOT NULL DEFAULT '0', `cat_order` smallint(5) unsigned NOT NULL DEFAULT '0',
`autoassign` enum('0','1') NOT NULL DEFAULT '1', `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`type` enum('0','1') NOT NULL DEFAULT '0', `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3',
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `type` (`type`) KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
// ---> Insert default category // ---> Insert default category
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (`id`, `name`, `cat_order`, `autoassign`, `type`) VALUES (1, 'General', 10, '1', '0')"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (`id`, `name`, `cat_order`) VALUES (1, 'General', 10)");
// -> KB Articles // -> KB Articles
hesk_dbQuery(" hesk_dbQuery("
@ -236,22 +269,22 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` (
`catid` smallint(5) unsigned NOT NULL, `catid` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`author` smallint(5) unsigned NOT NULL, `author` smallint(5) unsigned NOT NULL,
`subject` varchar(255) NOT NULL, `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`content` mediumtext NOT NULL, `content` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`keywords` mediumtext NOT NULL, `keywords` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`rating` float NOT NULL DEFAULT '0', `rating` float NOT NULL DEFAULT '0',
`votes` mediumint(8) unsigned NOT NULL DEFAULT '0', `votes` mediumint(8) unsigned NOT NULL DEFAULT '0',
`views` mediumint(8) unsigned NOT NULL DEFAULT '0', `views` mediumint(8) unsigned NOT NULL DEFAULT '0',
`type` enum('0','1','2') NOT NULL DEFAULT '0', `type` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`html` enum('0','1') NOT NULL DEFAULT '0', `html` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`sticky` enum('0','1') NOT NULL DEFAULT '0', `sticky` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`art_order` smallint(5) unsigned NOT NULL DEFAULT '0', `art_order` smallint(5) unsigned NOT NULL DEFAULT '0',
`history` mediumtext NOT NULL, `history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`attachments` mediumtext NOT NULL, `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `catid` (`catid`), KEY `catid` (`catid`),
KEY `type` (`type`),
KEY `sticky` (`sticky`), KEY `sticky` (`sticky`),
KEY `type` (`type`),
FULLTEXT KEY `subject` (`subject`,`content`,`keywords`) FULLTEXT KEY `subject` (`subject`,`content`,`keywords`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
@ -260,8 +293,8 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` (
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_attachments` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_attachments` (
`att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`saved_name` varchar(255) NOT NULL DEFAULT '', `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`real_name` varchar(255) NOT NULL DEFAULT '', `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`size` int(10) unsigned NOT NULL DEFAULT '0', `size` int(10) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`att_id`) PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
@ -271,13 +304,13 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_attachments` (
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) NOT NULL, `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`parent` smallint(5) unsigned NOT NULL, `parent` smallint(5) unsigned NOT NULL,
`articles` smallint(5) unsigned NOT NULL DEFAULT '0', `articles` smallint(5) unsigned NOT NULL DEFAULT '0',
`articles_private` smallint(5) unsigned NOT NULL DEFAULT '0', `articles_private` smallint(5) unsigned NOT NULL DEFAULT '0',
`articles_draft` smallint(5) unsigned NOT NULL DEFAULT '0', `articles_draft` smallint(5) unsigned NOT NULL DEFAULT '0',
`cat_order` smallint(5) unsigned NOT NULL, `cat_order` smallint(5) unsigned NOT NULL,
`type` enum('0','1') NOT NULL, `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `type` (`type`), KEY `type` (`type`),
KEY `parent` (`parent`) KEY `parent` (`parent`)
@ -285,12 +318,12 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (
"); ");
// ---> Insert default KB category // ---> Insert default KB category
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (`id`, `name`, `parent`, `articles`, `cat_order`, `type`) VALUES (1, 'Knowledgebase', 0, 0, 10, '0')"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (`id`, `name`, `parent`, `cat_order`, `type`) VALUES (1, 'Knowledgebase', 0, 10, '0')");
// -> Login attempts // -> Login attempts
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` (
`ip` varchar(46) NOT NULL, `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL,
`number` tinyint(3) unsigned NOT NULL DEFAULT '1', `number` tinyint(3) unsigned NOT NULL DEFAULT '1',
`last_attempt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP, `last_attempt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
UNIQUE KEY `ip` (`ip`) UNIQUE KEY `ip` (`ip`)
@ -303,14 +336,14 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT, `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`from` smallint(5) unsigned NOT NULL, `from` smallint(5) unsigned NOT NULL,
`to` smallint(5) unsigned NOT NULL, `to` smallint(5) unsigned NOT NULL,
`subject` varchar(255) NOT NULL, `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`message` mediumtext NOT NULL, `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`dt` datetime NOT NULL, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`read` enum('0','1') NOT NULL DEFAULT '0', `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`deletedby` smallint(5) unsigned NOT NULL DEFAULT '0', `deletedby` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `to` (`to`,`read`,`deletedby`), KEY `from` (`from`),
KEY `from` (`from`) KEY `to` (`to`,`read`,`deletedby`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
@ -318,7 +351,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (1, 9999, 1, 'Rate this script', '<div style=\"text-align:justify;padding:3px\">\r\n\r\n<p style=\"color:green;font-weight:bold\">Enjoy using HESK? Please let others know!</p>\r\n\r\n<p>You are invited to rate HESK or even write a short review here:<br />&nbsp;<br /><img src=\"../img/link.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"\" style=\"vertical-align:text-bottom\" /> <a href=\"http://www.hotscripts.com/Detailed/46973.html\" target=\"_blank\">Rate this script @ Hot Scripts</a><br />&nbsp;<br /><img src=\"../img/link.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"\" style=\"vertical-align:text-bottom\" /> <a href=\"http://php.resourceindex.com/detail/04946.html\" target=\"_blank\">Rate this script @ The PHP Resource Index</a></p>\r\n\r\n<p>Thank you,<br />&nbsp;<br />Klemen,<br />\r\n<a href=\"http://www.hesk.com/\" target=\"_blank\">www.hesk.com</a>\r\n\r\n<p>&nbsp;</p>', NOW(), '0', 9999)"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (1, 9999, 1, 'Rate this script', '<div style=\"text-align:justify;padding:3px\">\r\n\r\n<p style=\"color:green;font-weight:bold\">Enjoy using HESK? Please let others know!</p>\r\n\r\n<p>You are invited to rate HESK or even write a short review here:<br />&nbsp;<br /><img src=\"../img/link.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"\" style=\"vertical-align:text-bottom\" /> <a href=\"http://www.hotscripts.com/Detailed/46973.html\" target=\"_blank\">Rate this script @ Hot Scripts</a><br />&nbsp;<br /><img src=\"../img/link.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"\" style=\"vertical-align:text-bottom\" /> <a href=\"http://php.resourceindex.com/detail/04946.html\" target=\"_blank\">Rate this script @ The PHP Resource Index</a></p>\r\n\r\n<p>Thank you,<br />&nbsp;<br />Klemen,<br />\r\n<a href=\"http://www.hesk.com/\" target=\"_blank\">www.hesk.com</a>\r\n\r\n<p>&nbsp;</p>', NOW(), '0', 9999)");
// ---> Insert welcome email // ---> Insert welcome email
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (2, 9999, 1, 'Welcome to HESK!', '<div style=\"text-align:justify;padding:3px\">\r\n\r\n<p style=\"color:green;font-weight:bold\">Congratulations for installing HESK, a lightweight and easy-to-use ticket support system!</p>\r\n\r\n<p>I am sure you are eager to use your <b>HESK&trade;</b> helpdesk to improve your customer support and reduce your workload, so check the rest of this message for some quick &quot;Getting Started&quot; tips.</p>\r\n\r\n<p>Once you have learned the power of <b>HESK&trade;</b>, please consider supporting its future enhancement by purchasing an <a href=\"https://www.hesk.com/buy.php\" target=\"_blank\">inexpensive license</a>. Having a site license will remove the &quot;Powered by Help Desk Software HESK&quot; links from the bottom of your screens to make it look even more professional.</p>\r\n\r\n<p>Enjoy using HESK&trade; - and I value receiving your constructive feedback and feature suggestions.</p>\r\n\r\n<p>Klemen Stirn,<br />\r\nHESK owner and author<br />\r\n<a href=\"http://www.hesk.com/\" target=\"_blank\">www.hesk.com</a>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align:center;font-weight:bold\">*** Quick &quot;Getting Started&quot; Tips ***</p>\r\n\r\n<ul style=\"padding-left:20px;padding-right:10px\">\r\n<li>Click the profile link to set your Profile name, e-mail, signature, and *CHANGE YOUR PASSWORD*.<br />&nbsp;</li>\r\n<li>Click the settings link in the top menu to get to the Settings page. Take some time and get familiar with all the available settings. Most should be self-explanatory; for additional information about each setting, click the [?] link for help about the current setting.<br />&nbsp;</li>\r\n<li>Create new staff accounts on the Users page. The default user (Administrator) cannot be deleted, but you can change the password on the Profile page.<br />&nbsp;</li>\r\n<li>Add new categories (departments) on the Categories page. The default category cannot be deleted, but it can be renamed.<br />&nbsp;</li>\r\n<li>Use the integrated Knowledgebase - it is one of the most powerful support tools as it gives self-help resources to your customers. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time in the long run. Arrange answers to frequently asked questions and articles into categories.<br />&nbsp;</li>\r\n<li>Create canned responses on the Canned Responses page. These are pre-written replies to common support questions. However, you should also contribute by adding answers to other typical questions in the Knowledgebase.<br />&nbsp;</li>\r\n<li>Subscribe to the <a href=\"http://www.hesk.com/newsletter.php\" target=\"_blank\">HESK Newsletter</a> to be notified of updates and new versions.<br />&nbsp;</li>\r\n<li><a href=\"https://www.hesk.com/buy.php\" target=\"_blank\">Buy a license</a> to remove the &quot;<span class=\"smaller\">Powered by Help Desk Software HESK</span>&quot; links from the bottom of your help desk.<br />&nbsp;</li></ul>\r\n\r\n</div>', NOW(), '0', 9999)"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (2, 9999, 1, 'Welcome to HESK! Here are some quick tips...', '<p style=\"color:green;font-weight:bold\">HESK quick &quot;Getting Started&quot; tips:<br />&nbsp;</p>\r\n\r\n<ol style=\"padding-left:20px;padding-right:10px;text-align:justify\">\r\n<li>Click the Profile link to set your name, email, signature and password.<br />&nbsp;</li>\r\n<li>Click the Settings link in the top menu to get to the Settings page. For additional information about each setting, click the [?] link.<br />&nbsp;</li>\r\n<li>Add new categories (departments) on the Categories page. The default category cannot be deleted, but it can be renamed.<br />&nbsp;</li>\r\n<li>Create new staff accounts on the Users page. You can give them unlimited (Administrator) or restricted (Staff) access.<br />&nbsp;</li>\r\n<li>Use the integrated Knowledgebase. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time in the long run.<br />&nbsp;</li>\r\n<li>You can create response and new ticket templates on the Canned page.<br />&nbsp;</li>\r\n<li>Subscribe to the <a href=\"http://www.hesk.com/newsletter.php\" target=\"_blank\">HESK Newsletter</a> to be notified of updates and new versions.<br />&nbsp;</li>\r\n<li>You should follow HESK on Twitter <a href=\"https://twitter.com/HESKdotCOM\" target=\"_blank\">here</a>.<br />&nbsp;</li>\r\n<li>To remove the &quot;<span class=\"smaller\">Powered by Help Desk Software HESK</span>&quot; links from the bottom of your help desk <a href=\"https://www.hesk.com/buy.php\" target=\"_blank\">buy a license here</a>.<br />&nbsp;</li></ol>\r\n\r\n<p>Enjoy using HESK and please feel free to share your constructive feedback and feature suggestions.</p>\r\n\r\n<p>Klemen Stirn<br />\r\nHESK owner and author<br />\r\n<a href=\"http://www.hesk.com/\" target=\"_blank\">www.hesk.com</a>', NOW(), '0', 9999)");
// -> Notes // -> Notes
hesk_dbQuery(" hesk_dbQuery("
@ -326,8 +359,9 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`ticket` mediumint(8) unsigned NOT NULL, `ticket` mediumint(8) unsigned NOT NULL,
`who` smallint(5) unsigned NOT NULL, `who` smallint(5) unsigned NOT NULL,
`dt` datetime NOT NULL, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`message` mediumtext NOT NULL, `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `ticketid` (`ticket`) KEY `ticketid` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
@ -347,9 +381,9 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."online` (
// -> Pipe loops // -> Pipe loops
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` (
`email` varchar(255) NOT NULL, `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`hits` smallint(1) unsigned NOT NULL DEFAULT '0', `hits` smallint(1) unsigned NOT NULL DEFAULT '0',
`message_hash` char(32) NOT NULL, `message_hash` char(32) COLLATE utf8_unicode_ci NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
KEY `email` (`email`,`hits`) KEY `email` (`email`,`hits`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
@ -360,24 +394,67 @@ hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`replyto` mediumint(8) unsigned NOT NULL DEFAULT '0', `replyto` mediumint(8) unsigned NOT NULL DEFAULT '0',
`name` varchar(50) NOT NULL DEFAULT '', `name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext NOT NULL, `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`dt` datetime DEFAULT NULL, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`attachments` mediumtext, `attachments` mediumtext COLLATE utf8_unicode_ci,
`staffid` smallint(5) unsigned NOT NULL DEFAULT '0', `staffid` smallint(5) unsigned NOT NULL DEFAULT '0',
`rating` enum('0','1','5') NOT NULL DEFAULT '0', `rating` enum('1','5') COLLATE utf8_unicode_ci DEFAULT NULL,
`read` enum('0','1') NOT NULL DEFAULT '0', `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `replyto` (`replyto`) KEY `replyto` (`replyto`),
KEY `dt` (`dt`),
KEY `staffid` (`staffid`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
// -> Reply drafts
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` (
`owner` smallint(5) unsigned NOT NULL,
`ticket` mediumint(8) unsigned NOT NULL,
`message` mediumtext CHARACTER SET utf8 NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
KEY `owner` (`owner`),
KEY `ticket` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Reset password
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reset_password` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`user` smallint(5) unsigned NOT NULL,
`hash` char(40) NOT NULL,
`ip` varchar(45) NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `user` (`user`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8;
");
// -> Service messages
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`author` smallint(5) unsigned NOT NULL,
`title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`style` enum('0','1','2','3','4') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
");
// -> Canned Responses // -> Canned Responses
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) NOT NULL DEFAULT '', `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext NOT NULL, `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`reply_order` smallint(5) unsigned NOT NULL DEFAULT '0', `reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`) PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
@ -387,80 +464,104 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` (
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`trackid` varchar(13) NOT NULL, `trackid` varchar(13) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(50) NOT NULL DEFAULT '', `name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(255) NOT NULL DEFAULT '', `email` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`category` smallint(5) unsigned NOT NULL DEFAULT '1', `category` smallint(5) unsigned NOT NULL DEFAULT '1',
`priority` enum('0','1','2','3') NOT NULL DEFAULT '3', `priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3',
`subject` varchar(70) NOT NULL DEFAULT '', `subject` varchar(70) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext NOT NULL, `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`dt` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', `dt` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP, `lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`ip` varchar(46) NOT NULL DEFAULT '', `firstreply` timestamp NULL DEFAULT NULL,
`language` varchar(50) DEFAULT NULL, `closedat` timestamp NULL DEFAULT NULL,
`status` enum('0','1','2','3','4','5') NOT NULL DEFAULT '0', `articles` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`status` enum('0','1','2','3','4','5') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`openedby` smallint(5) unsigned DEFAULT '0',
`firstreplyby` smallint(5) unsigned DEFAULT NULL,
`closedby` smallint(5) unsigned DEFAULT NULL,
`replies` smallint(5) unsigned NOT NULL DEFAULT '0',
`staffreplies` smallint(5) unsigned NOT NULL DEFAULT '0',
`owner` smallint(5) unsigned NOT NULL DEFAULT '0', `owner` smallint(5) unsigned NOT NULL DEFAULT '0',
`time_worked` time NOT NULL DEFAULT '00:00:00', `time_worked` time NOT NULL DEFAULT '00:00:00',
`lastreplier` enum('0','1') NOT NULL DEFAULT '0', `lastreplier` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`replierid` smallint(5) unsigned DEFAULT NULL, `replierid` smallint(5) unsigned DEFAULT NULL,
`archive` enum('0','1') NOT NULL DEFAULT '0', `archive` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`locked` enum('0','1') NOT NULL DEFAULT '0', `locked` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`attachments` mediumtext NOT NULL, `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`merged` mediumtext NOT NULL, `merged` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`history` mediumtext NOT NULL, `history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom1` mediumtext NOT NULL, `custom1` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom2` mediumtext NOT NULL, `custom2` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom3` mediumtext NOT NULL, `custom3` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom4` mediumtext NOT NULL, `custom4` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom5` mediumtext NOT NULL, `custom5` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom6` mediumtext NOT NULL, `custom6` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom7` mediumtext NOT NULL, `custom7` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom8` mediumtext NOT NULL, `custom8` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom9` mediumtext NOT NULL, `custom9` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom10` mediumtext NOT NULL, `custom10` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom11` mediumtext NOT NULL, `custom11` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom12` mediumtext NOT NULL, `custom12` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom13` mediumtext NOT NULL, `custom13` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom14` mediumtext NOT NULL, `custom14` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom15` mediumtext NOT NULL, `custom15` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom16` mediumtext NOT NULL, `custom16` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom17` mediumtext NOT NULL, `custom17` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom18` mediumtext NOT NULL, `custom18` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom19` mediumtext NOT NULL, `custom19` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom20` mediumtext NOT NULL, `custom20` mediumtext COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`), PRIMARY KEY (`id`),
KEY `trackid` (`trackid`), KEY `trackid` (`trackid`),
KEY `archive` (`archive`), KEY `archive` (`archive`),
KEY `categories` (`category`), KEY `categories` (`category`),
KEY `statuses` (`status`), KEY `statuses` (`status`),
KEY `owner` (`owner`) KEY `owner` (`owner`),
KEY `openedby` (`openedby`,`firstreplyby`,`closedby`),
KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
// -> Ticket templates
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Users // -> Users
hesk_dbQuery(" hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ( CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`user` varchar(20) NOT NULL DEFAULT '', `user` varchar(20) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`pass` char(40) NOT NULL, `pass` char(40) COLLATE utf8_unicode_ci NOT NULL,
`isadmin` enum('0','1') NOT NULL DEFAULT '0', `isadmin` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`name` varchar(50) NOT NULL DEFAULT '', `name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(255) NOT NULL DEFAULT '', `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`signature` varchar(255) NOT NULL DEFAULT '', `signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) DEFAULT NULL, `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`categories` varchar(255) NOT NULL DEFAULT '', `categories` varchar(500) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`afterreply` enum('0','1','2') NOT NULL DEFAULT '0', `afterreply` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`autostart` enum('0','1') NOT NULL DEFAULT '1', `autostart` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_new_unassigned` enum('0','1') NOT NULL DEFAULT '1', `notify_customer_new` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_new_my` enum('0','1') NOT NULL DEFAULT '1', `notify_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_reply_unassigned` enum('0','1') NOT NULL DEFAULT '1', `show_suggested` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_reply_my` enum('0','1') NOT NULL DEFAULT '1', `notify_new_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_assigned` enum('0','1') NOT NULL DEFAULT '1', `notify_new_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_pm` enum('0','1') NOT NULL DEFAULT '1', `notify_reply_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_note` enum('0','1') NOT NULL DEFAULT '1', `notify_reply_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`default_list` varchar(255) NOT NULL DEFAULT '', `notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`autoassign` enum('0','1') NOT NULL DEFAULT '1', `notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`heskprivileges` mediumtext NOT NULL, `notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`default_list` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
`ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0', `ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0',
`ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0', `ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0',
`rating` float NOT NULL DEFAULT '0', `rating` float NOT NULL DEFAULT '0',
@ -470,7 +571,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
"); ");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (`id`, `user`, `pass`, `isadmin`, `name`, `email`, `signature`, `heskprivileges`) VALUES (1, '".hesk_dbEscape($_SESSION['admin_user'])."', '".hesk_dbEscape($_SESSION['admin_hash'])."', '1', 'Your name', 'you@me.com', 'Sincerely,\r\n\r\nYour name\r\nYour website\r\nhttp://www.yourwebsite.com', '')"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (`id`, `user`, `pass`, `isadmin`, `name`, `email`, `heskprivileges`) VALUES (1, '".hesk_dbEscape($_SESSION['admin_user'])."', '".hesk_dbEscape($_SESSION['admin_hash'])."', '1', 'Your name', 'you@me.com', '')");
return true; return true;
@ -512,11 +613,10 @@ function hesk_iSaveSettings()
} }
$set['debug_mode'] = 0; $set['debug_mode'] = 0;
$set['email_providers'] = count($set['email_providers']) ? "'" . implode("','", $set['email_providers']) . "'" : ''; $set['notify_spam_tags'] = count($set['notify_spam_tags']) ? "'" . implode("','", $set['notify_spam_tags']) . "'" : '';
// Check if PHP version is 5.2.3+ and MySQL is 5.0.7+ // Check if PHP version is 5.2.3+
$res = hesk_dbQuery('SELECT VERSION() AS version'); $set['db_vrsn'] = (version_compare(PHP_VERSION, '5.2.3') >= 0) ? 1 : 0;
$set['db_vrsn'] = (version_compare(PHP_VERSION, '5.2.3') >= 0 && version_compare( hesk_dbResult($res) , '5.0.7') >= 0) ? 1 : 0;
hesk_iSaveSettingsFile($set); hesk_iSaveSettingsFile($set);