Netsyms/Mods-for-HESK-Netsyms
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Merge branch '368-fix-status-on-piping' into '2-6-0'

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Fix Status on Piping

Closes #368

See merge request !6
This commit is contained in:
Mike Koch 2016-04-27 01:57:46 +00:00
commit aa65ca99dd
1 changed files with 6 additions and 1 deletions
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7
inc/pipe_functions.inc.php
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@ -220,7 +220,11 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
$ticket['lastreplier'] = ($tmpvar['name'] == $hesklang['pde']) ? $tmpvar['email'] : $tmpvar['name'];; $ticket['lastreplier'] = ($tmpvar['name'] == $hesklang['pde']) ? $tmpvar['email'] : $tmpvar['name'];;
// If staff hasn't replied yet, keep ticket status "New", otherwise set it to "Waiting reply from staff" // If staff hasn't replied yet, keep ticket status "New", otherwise set it to "Waiting reply from staff"
$ticket['status'] = $ticket['status'] ? 1 : 0; $new_status_rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsNewTicketStatus` = 1");
$waiting_reply_rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsCustomerReplyStatus` = 1");
$new_status = hesk_dbFetchAssoc($new_status_rs);
$waiting_reply_rs = hesk_dbFetchAssoc($waiting_reply_rs);
$ticket['status'] = $ticket['status'] ? $waiting_reply_rs['id'] : $new_status['id'];
// Update ticket as necessary // Update ticket as necessary
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `lastchange`=NOW(),`status`='{$ticket['status']}',`replies`=`replies`+1,`lastreplier`='0' WHERE `id`='" . intval($ticket['id']) . "' LIMIT 1"); hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `lastchange`=NOW(),`status`='{$ticket['status']}',`replies`=`replies`+1,`lastreplier`='0' WHERE `id`='" . intval($ticket['id']) . "' LIMIT 1");
@ -306,6 +310,7 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
$tmpvar['user_agent'] = NULL; $tmpvar['user_agent'] = NULL;
$tmpvar['screen_resolution_width'] = "NULL"; $tmpvar['screen_resolution_width'] = "NULL";
$tmpvar['screen_resolution_height'] = "NULL"; $tmpvar['screen_resolution_height'] = "NULL";
$tmpvar['due_date'] = "";
// Insert ticket to database // Insert ticket to database
$ticket = hesk_newTicket($tmpvar); $ticket = hesk_newTicket($tmpvar);