Netsyms/Mods-for-HESK-Netsyms
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#92 Update lock.php

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This commit is contained in:
Mike Koch 2015-01-11 17:36:05 -05:00
parent 723170496e
commit aadfc573cd
1 changed files with 28 additions and 3 deletions
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31
admin/lock.php
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@ -1,7 +1,7 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014
* Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
@ -56,18 +56,43 @@ hesk_token_check();
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
/* New archived status */
/* New locked status */
if (empty($_GET['locked']))
{
$status = 0;
$tmp = $hesklang['tunlock'];
$revision = sprintf($hesklang['thist6'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
}
else
{
$status = 1;
$tmp = $hesklang['tlock'];
$revision = sprintf($hesklang['thist5'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
$closedby_sql = ' , `closedat`=NOW(), `closedby`='.intval($_SESSION['id']).' ';
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed'])
{
// Get ticket info
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
//TODO Update this to look at any "closed" status; not just ID 3
// Notify customer, but only if ticket is not already closed
if ($ticket['status'] != 3)
{
require(HESK_PATH . 'inc/email_functions.inc.php');
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
hesk_notifyCustomer('ticket_closed');
}
}
}
/* Update database */
@ -75,7 +100,7 @@ $statusSql = 'SELECT `ID` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'stat
$statusRow = hesk_dbQuery($statusSql)->fetch_assoc();
$statusId = $statusRow['ID'];
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$statusId}',`locked`='{$status}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$statusId}',`locked`='{$status}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
/* Back to ticket page and show a success message */
hesk_process_messages($tmp,'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');