Netsyms/Mods-for-HESK-Netsyms
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#92 Update reply_ticket.php

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This commit is contained in:
Mike Koch 2015-01-12 23:10:18 -05:00
parent 9ce5698c2e
commit b4b624edbf
1 changed files with 7 additions and 2 deletions
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9
reply_ticket.php
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@ -1,7 +1,7 @@
<?php <?php
/******************************************************************************* /*******************************************************************************
* Title: Help Desk Software HESK * Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014 * Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn * Author: Klemen Stirn
* Website: http://www.hesk.com * Website: http://www.hesk.com
******************************************************************************** ********************************************************************************
@ -38,6 +38,10 @@ define('HESK_PATH','./');
/* Get all the required files and functions */ /* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php'); require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php'); require(HESK_PATH . 'inc/common.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
hesk_load_database_functions(); hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php'); require(HESK_PATH . 'inc/email_functions.inc.php');
require(HESK_PATH . 'inc/posting_functions.inc.php'); require(HESK_PATH . 'inc/posting_functions.inc.php');
@ -169,7 +173,7 @@ $defaultNewTicketStatus = hesk_dbQuery($defaultNewTicketStatusQuery)->fetch_asso
$ticket['status'] = $ticket['status'] == $defaultNewTicketStatus['ID'] ? $defaultNewTicketStatus['ID'] : $newStatus['ID']; $ticket['status'] = $ticket['status'] == $defaultNewTicketStatus['ID'] ? $defaultNewTicketStatus['ID'] : $newStatus['ID'];
/* Update ticket as necessary */ /* Update ticket as necessary */
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `status`='{$ticket['status']}',`lastreplier`='0' WHERE `id`='{$ticket['id']}' LIMIT 1"); $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `status`='{$ticket['status']}', `replies`=`replies`+1, `lastreplier`='0' WHERE `id`='{$ticket['id']}' LIMIT 1");
// Insert reply into database // Insert reply into database
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ({$ticket['id']},'".hesk_dbEscape($ticket['name'])."','".hesk_dbEscape($message)."',NOW(),'".hesk_dbEscape($myattachments)."')"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ({$ticket['id']},'".hesk_dbEscape($ticket['name'])."','".hesk_dbEscape($message)."',NOW(),'".hesk_dbEscape($myattachments)."')");
@ -194,6 +198,7 @@ $info = array(
'attachments' => $myattachments, 'attachments' => $myattachments,
'dt' => hesk_date($ticket['dt'], true), 'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true), 'lastchange' => hesk_date($ticket['lastchange'], true),
'id' => $ticket['id'],
); );
// 2. Add custom fields to the array // 2. Add custom fields to the array